Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Sarah, Thank you very much for taking the time to share your positive experience with us! We are absolutely delighted to hear about the excellent service you received during your visit. At Grande Prairie Volkswagen, we always strive to go that extra mile to accommodate our customers’ requests, and it warms our hearts to know we hit the mark with you. A big shout-out to Mickaela for making your experience a memorable one! We are incredibly proud to have her on our team. We'll also be sure to pass along your kind words to both her and Daniel. Thank you once again for your recommendation. We look forward to the pleasure of serving you again in the future! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Thank you for the wonderful review, KAH! We're thrilled to hear that Navpreet, Michael, Teri, and Madison made your experience with us a memorable one. It's fantastic to know that they went above and beyond to make sure you got your dream Tiguan, complete with all the accessories and gadgets you wanted. Customer satisfaction is our top priority, and we're so pleased to have exceeded your expectations. Thank you for choosing GP Volkswagen, and we look forward to assisting you with all your future vehicle needs! 🌟🚗

Grande Prairie Volkswagen responded

Dear iamhavekick, Thank you so much for your kind words! It truly warms our hearts to know that you had a positive experience with us. Daniel, Mickaela, and the entire team here at Grande Prairie Volkswagen are always eager to provide exceptional service, going the extra mile to ensure all our customers leave with a smile on their face. Your satisfaction is our highest priority and we are thrilled to hear that it reflected during your visit. We look forward to welcoming you back soon. Remember, we are always here to assist you with any of your automotive needs. Best Regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Gagansangha, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience with Navpreet. She is indeed a valuable member of our team who works tirelessly to ensure that our clients have a satisfying experience. However, we sincerely apologize for the shortcomings you experienced with our finance department and regarding the details about the rims. We understand that the entire process should have been smoother and more organized. Please know that it is never our intention to disappoint you or provide you with a less than perfect experience. We take your comments seriously, and we will certainly address these issues with our team to ensure that they do not happen again in the future. It's important to us that all of our customers feel valued and fully satisfied with every aspect of our service. We appreciate your understanding and patience. We would love to have the opportunity to rectify this and hope that you would give us another chance in the future to provide you with the service that you expect and deserve. Thank you for bringing this to our attention. Best Regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Stefania Richardson, Thank you so much for your kind words and the excellent review! It sounds like Paige and Teri were able to provide you with the top-notch service that we strive to deliver to each and every one of our customers. We're delighted to hear that Paige was able to assist you in every way possible. It is our goal to ensure that our customers leave our dealership feeling supported and valued. Your positive feedback will certainly be shared with Paige, Teri, and the rest of our team. We greatly appreciate your recommendation and look forward to welcoming you back to Grande Prairie Volkswagen in the future! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear hachiojijissen, We're thrilled to hear that you had such a positive experience at Grande Prairie Volkswagen! Our goal is to provide an easy and seamless service appointment process for our valued customers like you. We're particularly pleased that you singled out Mickaela Ward for her friendliness and expertise. Your feedback serves as a great motivator for our team. Thank you for taking the time to share your experience, and we look forward to assisting you with any future automotive needs you may have. Best Regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Kdm2, Thank you for sharing your delightful experience with Sarah and our team at Grande Prairie Volkswagen! We're elated to hear that Sarah's support was invaluable to you in making an informed decision that best fit your budget and needs. Our team is dedicated to making your experience as comfortable and positive as possible, and it's always great to hear when we've succeeded. Your 10/10 recommendation is greatly appreciated and motivates us to continually provide the high level of service that our customers deserve. We look forward to seeing you again for any future vehicle or service needs you may have. Best Regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Lori Whitlock, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us, especially with Daniel in our service department. His commitment to excellent customer service is a crucial part of what we strive for, and we're delighted to know he met your expectations. If you have any more questions or need further assistance in the future, we're here for you. Enjoy your time on the road, and we look forward to serving you again soon! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear ttjlaverick, Thank you for taking the time to share your experience with our service department at Grande Prairie Volkswagen. It's wonderful to hear that you've found our team, especially Daniel, to be helpful and accommodating. Going above and beyond for our customers is at the core of our service philosophy, and it's rewarding to know that this commitment is resonating with you. Daniel's dedication to ensuring your satisfaction reflects the values we strive to uphold at our dealership. A special thank you also to Shuttle Driver Bryan Loewen, who contributed to your positive experience. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen