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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
935 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 935 reviews

August 15, 2021

Teri was AWESOME! She was very knowledgable. Took us through the steps to make an informed purchase! Very appreciative! Enjoying our new vehicle with all the bells and whistles . More

by Birds_07auss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2021

Terri has lots of patience and never pressured me gave all the facts did comparisons between the two suvs I was struggling with that I liked.. she had experiences that she probably wouldn’t have had with More

by Shauna Dombrova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2021

Teri was awesome to deal with, She was very knowledgeable about the vehicle that I purchased and answered any questions I had. She made buying a new vehicle memorable and easy, I would recommend her to anyon More

by Eva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2021

Teri was great to deal with. She was amazing. She made all the facts about purchasing my vehicle very clear and understandable. She helped me with all the things I needed for my car. I recommended her to More

by Joey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2021

Paige was great to deal with! She is very friendly and knowledgeable. She made the process very easy. I would recommend her to anyone I know. More

by Sydney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2021

Teri was amazing to deal with getting my new car across Canada and doing a trade in! She’s lovely and professional! Thanks Teri for the great service ! More

by Taylarbordignon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

The service I received from Raymond was amazing he helped me out of an extremely tough spot and made sure I was well taken care of and everyone there was extremely nice and making sure I was taken care of as More

by Taylor Gardipy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Boyd, Raymond Proulx, Deniz Baykal
July 27, 2021

Every person that we dealt with through the test driving and buying process was friendly and professional. We truly appreciate the fantastic service. Thank you GP Volkswagen! More

by Shelley L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deniz Baykal
July 26, 2021

Great environment, no pressure and very helpful as a first time buyer! I had lots of questions and they all got answered. I didn’t feel like I was pressured into buying anything more than I wanted to an More

by Paigeleff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

I am very disappointed with the service. I bought a used car at the dealership and brought it in for maintenance. At the same time I asked if they could deal with some little spots of rust that showed up af More

by Bearlyhills
Customer Service
Recommend Dealer
No
Employees Worked With
Daniel Bartlett
Jul 22, 2021 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that you felt we let you down. After investigating your concerns with the service manager, I would like to offer you our sincerest apology. We do our best to process paint claims as quickly as possible. Unfortunately, the approval process with Volkswagen Canada is not as quick as we would like. Should you wish to discuss this matter further please reach out directly to the service manager, Mr. Brad Larson. He can be reached by email at blarson@gpvw.ca or via telephone at 780.532.7222. Thank you for brining your concern to our attention as it is Grande Prairie Volkswagens intention to provide the best customer experience possible 100% of the time.

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