Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Steinburg, Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had a great experience while purchasing your first Volkswagen with us. Meeting and exceeding expectations is what we strive for every day, and it's heartening to know that Sarah Taylor and the rest of our team made your visit enjoyable. We understand that buying a vehicle can sometimes be daunting, but we're glad we could make it a positive event for you. Enjoy your new ride, and we look forward to serving you again in the future! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Josh, Thank you for the five-star review and for the kind words about our dealership. We're delighted to hear that you found our offices tidy and our staff welcoming. It's always a pleasure to know that our efforts to maintain a wide selection of vehicles are appreciated by our customers. Manharan Sandhu, along with our entire team, is dedicated to providing an environment where every visitor feels at ease and has a positive experience. We’re glad that we could meet your expectations. Your recommendation means a lot to us, and we’re here for any further needs you might have, whether it’s another vehicle or service for your current one. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello Tracy, Thank you for sharing your feedback about your service visit. We're glad to hear that you find our service good and that the communication met your expectations. However, it's clear that the resetting of your seat settings and dashboard display has caused frustration, and for that, we truly apologize. It is often necessary to adjust these settings during service to ensure the safety and effectiveness of our work, but we understand the importance of returning them to your preferences before you drive away. We're taking steps to ensure that our team pays closer attention to personal settings and preferences for all our customers in the future. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this matter to our attention. We look forward to serving you better at your next visit. Warm regards, The Customer Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello there, We're thrilled to see your glowing feedback and appreciate your kind words regarding our team's friendliness and helpfulness. It's always our goal to maintain a clean and welcoming environment, and we're glad that our service and parts departments stood out to you. Thank you for choosing us and for recognizing our efforts to provide an exceptional experience. We look forward to continuing to serve you in the future! Best Wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Rainie, Thank you for your glowing review and for highlighting the professionalism and respect you experienced at our dealership. It's gratifying to know that our efforts to maintain a welcoming and judgment-free environment are resonating with our valued customers. Your satisfaction is our priority, and we're delighted that you've always had fulfilling visits. The team, especially Brad, Franklin, Manharan, and Chloe, are grateful for your recognition and look forward to your next visit. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Laura, We're overjoyed to receive your enthusiastic review! Navpreet indeed embodies the dedication and passion we value at Grande Prairie Volkswagen. Your acknowledgment of her hard work and the exceptional deal she secured for you validates the high standards we set for our customer service. We're thrilled that you're driving away contented with your new vehicle. Thank you for giving us the opportunity to serve you, and we hope to continue exceeding your expectations in the future. Best Wishes, The Grande Prairie Volkswagen Family

Grande Prairie Volkswagen responded

Dear Sturm, Your feedback has truly brightened our day! Thank you for acknowledging the efforts of our dedicated team. We strive to provide a seamless and enjoyable experience for every customer, and it's heartening to hear that we were able to assist you from start to finish with such satisfaction. We take pride in our transparency and the quality of service we offer, and your recognition means the world to us. Remember, we're always here to help with any of your automotive needs. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Lshnaltz, Thank you so much for your glowing review! It's wonderful to know that Franklin has consistently provided you with exceptional service, ensuring that you feel valued and respected throughout your car buying journey. Our team takes pride in offering a relaxed and transparent experience, so it's gratifying to hear that your time with us has been so positive. We are committed to upholding these standards and look forward to serving you again. Warmest regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Mannu, It's fantastic to hear about your positive experience! Your endorsement means a lot to us. We are thrilled to know that our team, especially MP Bhatti, provided you with the professional and amazing service that we strive for. Thank you for choosing us for your service visit and for recommending us to others. We look forward to serving you again! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello Vinderkhosa24, Wow, seven cars in seven years – that's truly remarkable, and we can't thank you enough for your loyalty to Manny! It's customers like you that make our work so rewarding. Manny, along with the rest of our team, is thrilled to hear that he could make each deal happen exactly as you wanted, and it's fantastic to know that you've consistently driven away with the car of your dreams. Your recommendation means the world to us, and we promise to continue providing the transparent pricing, smooth trade-in experience, and efficient finance service you've come to expect. Looking forward to seeing you (and perhaps car number eight?) in the future! Best wishes, The Team at Grande Prairie Volkswagen