Georgetown Kia

DISAPPOINTED - NO accountability read on Purchased Nov. 1 and here is what transpired close to Christmas: - had additional passengers in the back seat came to realize one of the rear seatbel Purchased Nov. 1 and here is what transpired close to Christmas: - had additional passengers in the back seat came to realize one of the rear seatbelts is broken; this was the first time using the back seat; - First day below 0 degrees vehicle won't start - told weak battery did not replace right away but continue to have trouble starting on real cold days - started to hear a humming sound front right. - Jan. 1st trip out of town taking daughter to school came to realize the GPS / phone charger does not work - hoping it is just a fuse. We don't live near Georgetown Kia so we took the vehicle to our trusted mechanic in January following Christmas and two weeks vacation in the Caribbean and.... - battery replaced - vehicle starts no problem - tire bearing replaced - humming gone - charger - NOT a fuse but a HUGE electrical issue need to take the dash off etc... did not have this fixed yet COSTLY - seatbelt - not fixed yet (HOPING Georgetown KIA WOULD ADDRESS THIS - THE VEHICLCE WAS SUPPOSED TO BE CERTIFIED AND A SAFETY COMPLETED. I emailed Georgetown Kia in late January - I took some responsibility in the email for bringing up these concerns after the fact but did indicate that they had started to take place approx. 7 weeks after purchase; I certainly was not rude in my email and had expected at the least a response / follow up to my email even if it was we are no longer responsible. TO DATE ADRIAN HAS NEVER RESPONDED nor had he ever followed up after the purchase which is something that we had always experienced in the past from other dealerships. He was quick to make the sale a real family man in a hurry to get home to his young family and new baby so we did feel a bit rushed but again we should have controlled that - just a good salesman pitch. VERY DISAPPOINTING follow up is key in my books. Do not purchase a vehicle from out of town too difficult to address ongoing issues that arise - if you happen to purchase one as we did and have issues it, to difficult to go out of town to address the issues - BUT DON'T KNOW IF THEY WOULD HAVE ADDRESSED AS THEY NEVER RESPONDED BACK TO US. The long and short - don't purchase at Georgetown KIA; and yes we have a good experiences elsewhere in the past just wanted this specific vehicle wished we could have found it elsewhere. More

Just passing by and hooked by Shondell Brooks My wife was shopping in Georgetown so I went to look for a used Kia Sortage.Once in side the dealership I ran into Shondell.He took my name and numbe My wife was shopping in Georgetown so I went to look for a used Kia Sortage.Once in side the dealership I ran into Shondell.He took my name and number because it was very busy at that time.The next thing I know is that Shodell called me and asked for my wifes name and to come to the dealership the next day. When we arrived there was a used Sportage with a reserved sign on it that said BOB and CATHY.It was newer then what I was looking for but we took it for a spin anyway.It was the wrong colour but just like magic Shondell came up with a grey 2012 sportage.The rest is history and I am loving my SUV.Shondell "YOUR THE MAN" my wife and I were very happy with all the hard work you did.Thank you Shondelland we hope you have much succes in your career at Kia Georgetown. BOB & CATHY SMEETS More

Perfect Experience Moshin was a pleasure to deal with from start to finish. He took the time to understand what I was looking for and far exceeded my expectations to get Moshin was a pleasure to deal with from start to finish. He took the time to understand what I was looking for and far exceeded my expectations to get me into a car that fit my budget and picky requirements. He was always pleasant to talk to and was very accessible whenever I needed to reach him with questions. More

Great experience The staff at the used superstore were fantastic. They kept me informed the entire time and were very friendly. I would degivTeky go there again and ag The staff at the used superstore were fantastic. They kept me informed the entire time and were very friendly. I would degivTeky go there again and again More

Best dealership Really friendly people, willing to help and honestly i was satisfied after leaving the dealership. Great customer service loved it I would give thi Really friendly people, willing to help and honestly i was satisfied after leaving the dealership. Great customer service loved it I would give this dealership 4.99/5 :) More

Outstanding Customer Service! Honestly this has to be one of the best dealerships I have ever been to! Adrian was so helpful and patient with me when selecting my car;When I had co Honestly this has to be one of the best dealerships I have ever been to! Adrian was so helpful and patient with me when selecting my car;When I had conflicting scheduling problems with my boyfriend, he actually came to my home with the car that I was interested in just to show him what I had seen before but just wanted to get his opinion on it. Never have I heard of any dealership doing this for a customer who was just looking at a vehicle. The same day we bought the car and went straight into financing and got all the numbers worked out. Adrian and Mike were so helpful and was so considerate with the budget that we gave them, they did everything that they could to make sure we got the car of our dreams. We got such a great deal that it was unbelievable! Aaron and Michelle worked so hard to get us financed and explained all of the warranty details and options and gave us their opinions on what was best for us to get. On the day of delivery they had our car outside and ready to go. Artiom and Cameron again walked us through the Bill of Sale and bank contracts and answered any questions that we had about it. They made sure that we were satisfied with car before we drove it off the lot and made sure that if we had any question about it that we could call them anytime and they would be there for us. I cannot express how impressed I am with this dealership! They honestly treat you like family, they go out of their way to make sure that you are happy from the beginning to the end. I will sure be telling all of my friends and family who are looking for a car to go to Georgetown Kia! More

Wonderful Experience I dealt with Shondell with my recent purchase of my Kia Soul. Shondell was delightful to deal with, he took the time to give me detailed information I dealt with Shondell with my recent purchase of my Kia Soul. Shondell was delightful to deal with, he took the time to give me detailed information about the Soul. He took into consideration all my needs when selling me the Kia Soul. Shondell was very good with my two impatient children keeping them entertained while I filled out paper work, he also took the time to take a photo shoot of my family before we drove off with our new Soul! More

Just keep coming back For the 3rd time Nick has helped us get into the right vehicle for us. Having just experienced a total loss accident of our 2014 Rondo..Nick was incre For the 3rd time Nick has helped us get into the right vehicle for us. Having just experienced a total loss accident of our 2014 Rondo..Nick was incredible. He did almost everything for us and helped us get on the road again. Nick, Our kids will be coming to you soon for a car. We are very comfortable in knowing that they will be treated right. Nick Chopra is why we came back twice. Thanks again so much! More

Adrian Jurcic sold me my first Kia Soronto 2011. I have been extremely pleased with this vehicle and the reason for the purchase of the second.Since the purchase of my first vehicle Adrien has phoned me an been extremely pleased with this vehicle and the reason for the purchase of the second.Since the purchase of my first vehicle Adrien has phoned me and made a point of talking to me whenever I went for service always inquiring about my concerns if any about the vehicle and weather or not I was happy with the service I was receiving. Over the past 45 years I have purchased many new vehicles and never has any salesperson tried harder to make sure I would be a repeat customer. Not only do I think Adrian is a fine person but I would recommend him to anyone looking for a new or used car. I have said a lot about Adrian but Tony and the whole crew at Kia are great and the reason for their success in Georgetown. More

Excellent customer service from Ante! I have been doing my routine maintenance service at this dealership since I purchased my vehicle two years ago. Every encounter i had with Ante was ve I have been doing my routine maintenance service at this dealership since I purchased my vehicle two years ago. Every encounter i had with Ante was very positive as he is very friendly and informative. This is the type of customer service you would expect at any dealership and Ante delivers. I will continue to get my vehicle serviced at this dealership, knowing my vehicle is in good hands with Ante and his team. More