Fraser Ford Sales Limited - Service Centre

Service Desk disrespectfull The staff at the service department on March 28 th were disrespectful to the two teenagers who had their car towed in for service. The boys were sca The staff at the service department on March 28 th were disrespectful to the two teenagers who had their car towed in for service. The boys were scared (as a result of the car malfunctioning) The boys were made to feel like it was their fault the car was in need of service. The staff was not supportive at all until one of the boys Dad arrived. This is an example of ageism. I would not recommend this dealership to anyone. More

Transmission problems transmission was slipping and had shuttering problem .Found 2.recall notices on my vehicle also .Car was undriveable and under warranty.Fraser fixed transmission was slipping and had shuttering problem .Found 2.recall notices on my vehicle also .Car was undriveable and under warranty.Fraser fixed my vehicle and gave me a loaner no charge. so far so good. More

Oil Change Service was quick and finished on time! Thanks I have brought my vehicles for many years and will continue to do so. Thanks Mike Naccarato Service was quick and finished on time! Thanks I have brought my vehicles for many years and will continue to do so. Thanks Mike Naccarato More

Kim Rocks! After years of being less then satisfied and going from dealer to dealer I found myself at Fraser Ford’s door step. Kim greeted me with a smile, a la After years of being less then satisfied and going from dealer to dealer I found myself at Fraser Ford’s door step. Kim greeted me with a smile, a laugh and the assurance that my problems will be fixed. If that wasn’t enough she offered to make me a coffee! She came in on her day off to make sure I was taking care of and truly made me feel like I mattered and that my vehicle was in good hands. Her knowledge of the vehicles was impressive and her honesty was so refreshing! Also in talking with the shuttle driver it seems that Fraser Ford really cares about their employees. I would recommend Fraser Ford, there facilities are clean and look really professional, with disco light lasers for doing alignments and Kim’s superior service….I can’t imagine going anywhere else and I’m going to tell everyone I know that Kim Cares at Fraser Ford! More

Car wouldn't drive over 40 km and engine light came on. Coming home from work tonight the engine light came on and suddenly and I wasn't able to accelerate past 40km. I called the dealership and they got m Coming home from work tonight the engine light came on and suddenly and I wasn't able to accelerate past 40km. I called the dealership and they got me in right away. There was an issue with the battery as well as the Transmission Control Monitor. The repair was done immediately. I am so grateful for the quick service. More

Great Service and Friendly staff, Traci explained what was required for my vehicle and I was back on the road in less than an hour. and Friendly staff, Traci explained what was required for my vehicle and I was back on the road in less than an hour. More

Good Service and Friendly Staff Good service and a friendly lady assisting me. Good customer relations they took the time to tell me everything and explain things clearly. I recommen Good service and a friendly lady assisting me. Good customer relations they took the time to tell me everything and explain things clearly. I recommend this dealer. More

Best customer service I must say that Traci Tippett is one of best customer representative i've come across ! From setting up via phone to in dealership her procession was I must say that Traci Tippett is one of best customer representative i've come across ! From setting up via phone to in dealership her procession was on point and effective ! I would absolutely recommend this dealer and customer representative to anyone ! More

Great customer service !! Very happy with my customer service. Traci Tippett and the other staff were extremely helpful and courteous. I had my /06 Mustang in their servi Very happy with my customer service. Traci Tippett and the other staff were extremely helpful and courteous. I had my /06 Mustang in their service area and the people there really know how to treat their customers. Last fall I bought a brand new Ram Bighorn truck at Menzies in Whitby. I regret not paying the extra to get the F-150 at Fraser Ford. The extra cost would have been worth it to be treated like one would expext to be treated at a dealership. I paid $58,000 cash for my truck at Menzies and I get treated like a fool every time I go there. I did not even buy my /06 Mustang at Frazier and they treat me with the upmost respect and courtesy. Kevin R. More