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Finch Hyundai
London , ON
1,125 Reviews
At Finch Hyundai in London, we take pride in many things. We take pride in the fact that we've been chosen for the Hyundai Canada President's Award of Merit in back-to-back years as one of the top ten Hyundai dealerships in Canada. We take great pride in the new Hyundai cars, crossovers and SUVs that we sell. We take pride in the exceptional quality and diversity of our used car inventory. And, perhaps most importantly, we take pride in the reputation that we've built throughout the London and area community as a car dealership that provides an unparalleled level of customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,125 reviews
September 16, 2018
Over priced and underperformed I have been taking my 2014 Accent into the dealership for all of the required oil changes and everytime I'm disappointed in one way or another. It I have been taking my 2014 Accent into the dealership for all of the required oil changes and everytime I'm disappointed in one way or another. It's hard to get an appointment, usally I have to book it weeks in advance, when I do book it, they push for the car to just be dropped off and for me to use the shuttle service. I tried this once and I didn't get my car back for 4 hours dispit me telling them I needed my car within 2 hours and was told it shouldn't take more then that. I called to ask if my car was ready as i needed it and was told they were very busy that day and hadn't gotten to it yet. This was two hours after my booked appointment time. They finally called to tell me the shuttle was on it's way to pick me up as my car was finished after having it for 4 hours for an oil change. When I got my car back and tried to complain about the time they just explained that they were very busy, but they did give me a complimentary car wash as if that wasn't always offered and I had requested it when I dropped my car off. Since then I stick around as it seems to make things go faster, but it's always longer then they say it will be. This last visit I had an appointment booked for 1:30pm. I told them I would be waiting and that I needed my car back by 2:45pm at the latest. I was assured that the service wouldn't take more then an hour, so not to worry. At 2:45pm I asked if my car was done yet. I was again told it was very busy today, but it should be done soon. She was very pleasant about it, but it would have been more convincing if she had gone out to check on my car or at least pretended to look on her computer or even ask who I was or which car belonged to me. Finally my car was done at 3:10pm. No apologies were given but they made sure to tell me that they included a complimentary car wash, which I had asked for in the beginning. I quickly payed the over priced service charge and ran out the door as I was now almost a half hour late. Now's where I get really upset with myself. I know that every time I bring my car in they move my seat, but everytime I'm rushing out because they took so long, I forget and everytime I bang my knees off the steering wheel. I know I drive standard and you may be shorter then me (5'7") and you need to move it to reach the clutch, but please have to common courtesy to put the seat all the way back so I don't bang my knees in my own car. Or better yet, dont move my perfectly adjusted and alined seat when your only moving it 50 feet. I know I should check before getting in, but this was literally the last straw when I was already so annoyed that your crappy coffee and cookies in the waiting room couldn't fix. This happens every time and I'm now done. I will no longer be taking my car to the dealership unless it's for yet another repair that is thankfully covered under warranty, which has happened to me more in this car then any other car I have ever owned. But that's a sepeart issue. I have decided to support my neighborhood small business garage and get all of my oil changes done there, at a much more reasonable price too. He has worked on all of my old cars, did a great job, wasn't over priced and never treated me like I didn't know what I was talking about, just because I'm a girl. (Yes that happened once with you too, but he did apologize when he discovered I was right and he was wrong) More
by Real drivers use two feet
Employees Worked With
Jeff Vallas
September 06, 2018
The best service I have ever experience Sean & CLINTON made buying a new car a breeze. They listened to my wants and needs and made e excellent suggestions on the perfect fit for me. Their Sean & CLINTON made buying a new car a breeze. They listened to my wants and needs and made e excellent suggestions on the perfect fit for me. Their knowledge, friendly demeanour, and sense of humour made the process easy. I love my new Kona, it drives like a dream. Thanks again for all your help Sean and CLINTON More
by Bartender
September 05, 2018
Good experience buying our new Santa Fe We dealt with Syd Barzanjah as our salesman very helpful and knowledgeable. A great experience in buying a new vehicle and would recommend Syd as whi We dealt with Syd Barzanjah as our salesman very helpful and knowledgeable. A great experience in buying a new vehicle and would recommend Syd as while as this dealership to friends and family. More
by Carcar
Employees Worked With
Syd Barzanjah
September 05, 2018
Amazing Customer Service!!! I'm in me early twenties and I felt comfortable enough to buy a car completely by myself with the help of Ashley. She was great at explaining everythi I'm in me early twenties and I felt comfortable enough to buy a car completely by myself with the help of Ashley. She was great at explaining everything and did not pressure me into a sale. She was amazing to work with and I absolutely love my new car!!! 10/10 - can't say enough how pleased I am with her and Finch Hyundai! More
by stephhg
Employees Worked With
September 05, 2018
Awesome. I bought a new Hyundai Kona and was extremely pleased with the reception my family and I received from Tom Martin. He took his time with us and was I bought a new Hyundai Kona and was extremely pleased with the reception my family and I received from Tom Martin. He took his time with us and was very thorough in showing us all of the options that we had. Finch Hyundai is a great place to do business More
by Grandpa1
Employees Worked With
Samir Jomaa, Tom Martin
September 04, 2018
Getting the best My husband and I dropped by the dealership and met with Syd. He helped us purchase our first Hyundai, a 2010 Sonata which we have always enjoyed drivi My husband and I dropped by the dealership and met with Syd. He helped us purchase our first Hyundai, a 2010 Sonata which we have always enjoyed driving. We saw a 2016 Sonata GL with low mileage on sale. Syd helped us through the process. We got a good trade in price for our 2010. Every time we saw the car, drove it, bought it and drove it off the lot, it was raining. Syd even transferred the plates in the rain. Two days later he called to see how we liked our new car. After it stopped raining, we noticed scratches on the passenger window. He had us bring the car in to be evaluated. As a result, we received a free replacement. Thanks to Syd, it was seamless. More
by Barrington Blues
Employees Worked With
Syd Barzanjah, Jameel Fayad
September 04, 2018
Excellent service Chris is very easy to talk to and seems to really care about his clients. He was very qquick returning my phone call and had us book a time that worke Chris is very easy to talk to and seems to really care about his clients. He was very qquick returning my phone call and had us book a time that worked for us. More
by Les Gero
Employees Worked With
Other Employees :
Jeff Spoor, Jeff Vallas
August 31, 2018
Love my Santa fe xl!! Syd and Clint were great to work with. They were helpful and knowledgeable and not at all pushy! The car is comfortable, sleek and rides like a drea Syd and Clint were great to work with. They were helpful and knowledgeable and not at all pushy! The car is comfortable, sleek and rides like a dream! More
by Ball5
August 31, 2018
good customer service Mr.Jihad helped me so much in picking a good car and i like his cutomer service and his friendly approach towards me, thank you Mr.Jihad helped me so much in picking a good car and i like his cutomer service and his friendly approach towards me, thank you More
by swaroop
Employees Worked With
August 31, 2018
Third time at Finch! This is my third Sante Fe in a row from Finch Hyundai. I am very pleased with the service at Finch and my car(s). Highly recommend both! Jihad was g This is my third Sante Fe in a row from Finch Hyundai. I am very pleased with the service at Finch and my car(s). Highly recommend both! Jihad was great with the sale and Jameel was equally great with financing. More
by Sante Fe x 3!
