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Finch Hyundai
London , ON
1,118 Reviews
At Finch Hyundai in London, we take pride in many things. We take pride in the fact that we've been chosen for the Hyundai Canada President's Award of Merit in back-to-back years as one of the top ten Hyundai dealerships in Canada. We take great pride in the new Hyundai cars, crossovers and SUVs that we sell. We take pride in the exceptional quality and diversity of our used car inventory. And, perhaps most importantly, we take pride in the reputation that we've built throughout the London and area community as a car dealership that provides an unparalleled level of customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,118 reviews
January 26, 2022
From start to Finch Hyundai was an amazing dealership to deal with. I started with an online inquiry with the Internet specialist Jacob who was very prompt and professional. When we arrived at the deale deal with. I started with an online inquiry with the Internet specialist Jacob who was very prompt and professional. When we arrived at the dealership we were paired with Bassel a sales representative who was patient, polite, and knowledgeable of the vehicles. The customer service was amazing, everyone was so kind and really took the time to explain the entire process and make sure we made an educated decision. We will definitely be returning to Finch Hyundai and dealing with Bassel once again! Awesome job guys! More
by Randy
Employees Worked With
Bassel Elkadri, Jacob Gravelle
January 25, 2022
Mr. Fayad was rude, arrogant and had no sense of customer service. Doesn’t matter if your getting commission or not, treat clients with respect and don’t ever invalidate their concerns. service. Doesn’t matter if your getting commission or not, treat clients with respect and don’t ever invalidate their concerns. More
by Formula1
January 20, 2022
I have nothing but good to say about KJ at Finch Hyundai. He made my dream come true of a red Kona. He found exactly what I was looking for even though it was not on the lot. He was professional and went ab He made my dream come true of a red Kona. He found exactly what I was looking for even though it was not on the lot. He was professional and went above and beyond. I am grateful for my newer red Hyundai. I highly recommend both him and Samir. It was a great experience overall!! More
by gdaub1
January 17, 2022
My wife and I have bought 5 vehicles from Finch Hyundai over the years. Our latest car is a Santa Fe and our salesman was Jamie Coffin. Jamie was an excellent salesman there was never any pressure from h over the years. Our latest car is a Santa Fe and our salesman was Jamie Coffin. Jamie was an excellent salesman there was never any pressure from him to buy a car. Jamie was always friendly, kind and helpful. I would recommend anyone to purchase a car from him and Finch. Mark Mckeon More
by mark.mckeon94
January 17, 2022
Great experience! My husband and I just purchased our sixth Hyundai! As always, we’re very pleased once again. Jamie was our salesperson and he couldn’t have been better. We made the decision to drop fr sixth Hyundai! As always, we’re very pleased once again. Jamie was our salesperson and he couldn’t have been better. We made the decision to drop from two vehicles to one and he helped us a great deal with this transition. He was knowledgeable, professional and genuinely caring. We wouldn’t consider purchasing another vehicle any place else. More
by Lenore Perdue
Employees Worked With
January 13, 2022
Friendly staff; all health and safety protocols were in place; would not hesitate to return for sales or service place; would not hesitate to return for sales or service More
by Coachkevin
January 12, 2022
Bought a new vehicle and not happy with origami salesperson incompetence Brayden folleded up Brett guy salesperson incompetence Brayden folleded up Brett guy More
by Rgmnallan
January 12, 2022
The front desk people were friendly. Frank had a great The front desk people were friendly. Frank had a great personality and friendly demeanour. I will recommend people to go see Frank. The front desk people were friendly. Frank had a great personality and friendly demeanour. I will recommend people to go see Frank. More
by davidmitchell4
Employees Worked With
Jameel Fayad, Frank Circelli
January 07, 2022
Customer service has certainly gone downhill in the last three years. When I leased my vehicle in 2019 I was extremely happy with the sales associate who went above and beyond. Unfortunately he is no longer three years. When I leased my vehicle in 2019 I was extremely happy with the sales associate who went above and beyond. Unfortunately he is no longer with Finch Hyundai and everyone I have had to deal with to buy out my lease has been subpar. From the receptionist to the sales manager to the financial services manager. I had emails ignored, was ignored in person while the receptionist talked on her cell phone on a personal call, and did not have my ownership mailed to me as promised. When my husband had to drive into the dealership from out of town to pick up my ownership he was subjected to employees swearing across the parking lot at each other, the receptionist ignoring him and talking over his head, and the ownership not being left at the front desk for pick up as promised. Absolutely horrible customer service all around and I would certainly not recommend them to anyone. The only positive for the dealership is that their service department is very friendly and I have only had positive experiences with them. More
by sparkles20131
Employees Worked With
Samir Jomaa
