Erinwood Ford

2017 Mustang < 24 hours from start to finish After browsing through websites of various Ford dealerships in the GTA, Erinwood Ford clearly had the widest selection of Mustangs on hand. The posted After browsing through websites of various Ford dealerships in the GTA, Erinwood Ford clearly had the widest selection of Mustangs on hand. The posted prices on their website were also very competitive. Called them on a Wednesday afternoon and spoke to Clayton about a couple of models I was interested in. She wasn't going to be around when I wanted to visit so she set me up with Martin. I went over that evening and was early for my appointment. Martin was busy with other customers, yet came over to greet me and attended to me shortly after. He heard my needs, offered his suggestions, and talked me through all options available. He was courteous, friendly and relatable - no slick sales tactics. Once we started talking numbers, he immediately got me a price that was very close to what I wanted to pay - no running back and forth with the sales manager or "what can i do to earn your business tonight" stuff. We locked down the deal and he offered delivery the next day which was fantastic. The following day, he helped me chase down my insurance broker to take care of the paperwork and was super responsive to emails/text messages and kept me apprised throughout the day on the status of getting my vehicle ready. When I arrived at the dealership that evening, he had everything organized and I was out of there in barely 30 minutes - less than 24 hours after I first walked in. He did a follow-up inquiry with me 2 days later and has even offered to keep in touch post the sale and asked me to skip calling their service dept and just reach out to him for anything at all. This is what I call real customer service - professional and customer-centric from start to finish. Needless to say, I thoroughly enjoyed the respectful and stress-free buying experience with Martin. If anyone is looking to buy a Ford vehicle in the GTA, you HAVE to go see Martin for the best car buying experience. More

Great customer service...... I bought a 2014 ford edge.good family car.so far like it.good buy.it was a good deal.and customer service i am fully satisfied....keep promises Thank I bought a 2014 ford edge.good family car.so far like it.good buy.it was a good deal.and customer service i am fully satisfied....keep promises Thank you..... Habib Ahmed. More

Thank you Sheryl Machado for my mini! Recently purchased a used mini Cooper off Sheryl Machado, extremely happy with the purchase. Would highly recommend Sheryl. Made a car sale extremely Recently purchased a used mini Cooper off Sheryl Machado, extremely happy with the purchase. Would highly recommend Sheryl. Made a car sale extremely easy and fun! To this day the car has been great. I would definitely let Sheryl find me my next car aswell. Very easy to talk with, answered all my questions perfectly, even held the umbrella for me in the rain! It's the small things that count! Thank you so much for my mini I love this car! More

Trading the Focus ST to RS This is giving feedback to the excellent employee who look after my husband Edwin during the transition of changing his ST to RS. Special compliment t This is giving feedback to the excellent employee who look after my husband Edwin during the transition of changing his ST to RS. Special compliment to Adie the salesperson and Adam at the financial department, welcoming, quite accommodating, very organized and structured with their documents, excellent service and the best of all their smiles made a difference. Excellent service and will always recommend. Thank you very much, Carmelita and Edwin More

"5th Vehicle purchase from Dave Grittani" We have purchased first highend Harley-davidson F150 in 2010. After we have purchased three F150 in 2014, 2016 and 2017 April. Our 5th vehicle was the We have purchased first highend Harley-davidson F150 in 2010. After we have purchased three F150 in 2014, 2016 and 2017 April. Our 5th vehicle was the dream car 2017 Ford Shelby GT350 Mustang purchased in April 2017. He has done an amazing service to us. We will highly recommend Dave to our family and friends who is looking to buy a new vehicle. More

Amazing Service We have purchased Vehicles from Dave and he has done an amazing job by providing us with our dream cars, i would highly recommend Dave to anyone who i We have purchased Vehicles from Dave and he has done an amazing job by providing us with our dream cars, i would highly recommend Dave to anyone who is looking to buy a vehicle. More

Dave Grittani was so helpful! Dave Grittani was very professional, extremely knowledgeable and a pleasure to work with. We were undecided between the V6 Mustang Convertible and t Dave Grittani was very professional, extremely knowledgeable and a pleasure to work with. We were undecided between the V6 Mustang Convertible and the Eco Boost Premium and also whether to purchase or lease. We decided to lease a lighting blue Mustang Convertible Eco Boost Premium fully loaded! It is simply awesome. We have Dave to thank for his patience as we are seniors and this was a major decision. We have Erin Ford to thank for the great selection of inventory. More

service was wonderful i came in to buy a used vehicle but after talking with martin and he showed the different in payment to own a new one i came home with a 2017 ford esc i came in to buy a used vehicle but after talking with martin and he showed the different in payment to own a new one i came home with a 2017 ford escape,now that is what i call a sales man....way to go martin thumps up More

Great customer experience My experience with Addy was outstanding. Addy worked with me via web communication and qualified my needs, then provided a stress free buying experien My experience with Addy was outstanding. Addy worked with me via web communication and qualified my needs, then provided a stress free buying experience. Addy ensured the vehicle met my requirements and I feel he provided a honest and fair sales transaction. I'll be back to Erinwood for my next new vehicle. More

Csutomer Service Excellence We have 3 fords in our family, 2 bought from Erinwood. 1 bought from London dealer, but originated from Erinwood. There was a problem 1 month after We have 3 fords in our family, 2 bought from Erinwood. 1 bought from London dealer, but originated from Erinwood. There was a problem 1 month after warranty expired, having gone through Ford Canada, then back to Erinwood we got connected to Shawn Moon. My husband had researched the issue and conveyed the problem. The apt was made and at that time any costs for correcting the issue. The problem was fixed and there was no charge. Additionally, my daughter was happy that she got a courtesy car for the time that it took to solve the problem (overnight). The problem was addressed very professionally and resolved at no cost to us. Needless to say, we are very happy with the customer service received by Shawn and his team. More