Erinwood Ford

Experience with Sales We had a very positive experience wit Joe in Sales and Mike his Manager. We were looking for another Toyota Sienna, as our old Sienna was starting get We had a very positive experience wit Joe in Sales and Mike his Manager. We were looking for another Toyota Sienna, as our old Sienna was starting get to break down with very high km. We test drove a Honda CRV , a Lincoln, and our 2013 Sienna. We were amazed at the condition and the low km the Sienna had. Joe was so patient with us in Our decision making . We had to reschedule our pickup twice . Joe was more than accommodating even though he had a doctor appt.he had to reschedule. We found him to be very honest! So sincere from Start to finish More

Fair Pricing and Friendly Employees Orlando is extremely professional and courteous. As a novice car buyer, he walked me through each step and was patient with me and my many questions. Orlando is extremely professional and courteous. As a novice car buyer, he walked me through each step and was patient with me and my many questions. He was very accommodating to my schedule as a post- secondary student living in the Durham region relying on public transportation. There is no sense of intimidation with Orlando, and he even managed to bring down the already discounted price on my used 2010 Santa fe AWD V6 Ltd. upon request. A very positive experience as a first time buyer!! Highly recommended. More

Worth the Drive Mark McGuire was our sales person at Erinwood Ford. He was so knowledgeable and friendly, and helped us through any (and many) questions that we had Mark McGuire was our sales person at Erinwood Ford. He was so knowledgeable and friendly, and helped us through any (and many) questions that we had. Mark was very personable, quick to communicate back with us, and made the process run very smoothly. We felt like Mark was working for US during the process, which made our decision to buy from Erinwood an easy one. We had made a phone call to Mark on Thursday, went in to see him on Saturday, and picked up our new truck on Wednesday...doesn't get much smoother than that!! We love our new Ford F-150 (our first truck purchase), and will definitely be back to Erinwood Ford when it's time for another vehicle purchase. We drove 1-hour to work with Mark at Erinwood, and it was worth the drive-hands down! Thank you Mark and Erinwood Ford! More

2017 Ford Focus Electric I enjoyed getting to know Lucas at Erinwood Ford. Lucas is very knowledgeable about the Ford Focus Electric vehicle that I purchased and quick to res I enjoyed getting to know Lucas at Erinwood Ford. Lucas is very knowledgeable about the Ford Focus Electric vehicle that I purchased and quick to respond to any questions I had. I can strongly recommend Lucas and everyone else I dealt with at Erinwood Ford. I look forward to reviewing Ford's electric vehicle offerings in four years when the lease on my vehicle is up, but for the time being I am a very happy Erinwood Ford customer and I thoroughly enjoy my Ford Focus Electric! More

Above and beyond customer service From the initial meeting, Lucas was forthright and professional. He patiently listened to my goals in buying a new van and did his due diligence in fi From the initial meeting, Lucas was forthright and professional. He patiently listened to my goals in buying a new van and did his due diligence in finding my van. On a more personal level Lucas was easy to talk to and deal with, just gave a good vibe. The general manager Brad was also exceptional, making sure i got the van i wanted at the most affordable price and making the trip from Oshawa worth the travel time. The financial team made a seemingly impossible task a viable option and i couldn't be happier. Being self employeed is never an easy task to get financing but Bory and Dom made it happen within terms that are very comfortable! The team at Erinwood made the process of buying a new van as easy and enjoyable as possible. I look forward to dealing with them again in the future. Thanks! Archer More

Fantastic Service Habib was very professional, personable, and knowledgeable!! The many features were explained in great detail and he took the time to pair my phone. Habib was very professional, personable, and knowledgeable!! The many features were explained in great detail and he took the time to pair my phone. Impressed!!! Will definitely be back!! More

Perfect! After dealing with a contact of my brother in laws at another dealership I was turned off of the dealership process. I was treated as a paycheck and After dealing with a contact of my brother in laws at another dealership I was turned off of the dealership process. I was treated as a paycheck and not as a client. I had never bought a brand new car until now. I had the Pleasure of meeting Martin M. who treated me no like a client but like a friend! Stayed late several times to answer all of my questions and was patient with me every step of the way. Highly recommend Erinwood Ford, especially Martin! Thank you Martin!!! More

Friendly and accommodating Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and easy to get done More

Excellent experience Vivian is a great salesperson to deal with. She was knowledgable and responsive to my questions. I never felt any sales pressure. An excellent expe Vivian is a great salesperson to deal with. She was knowledgable and responsive to my questions. I never felt any sales pressure. An excellent experience. More

What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More