Erin Park Lexus - Service Centre

Great overall experience Ryan provided excellent service. Though it took a week, he ensured our vehicle was totally fixed and safe and provided a rental for the repair duratio Ryan provided excellent service. Though it took a week, he ensured our vehicle was totally fixed and safe and provided a rental for the repair duration. Not only was he kind enough to cover several associated costs but also had a service person home deliver our car when it was ready. We greatly appreciate the attention to detail and quality of workmanship at the Erin park Lexus dealership. More

SCOTT IS KING im Joe Cavaliere i have purhcased 5 lexus vehicles since 2010..my first 3 were from heffner lexus. i like to think of myself as a loyal customer, wi im Joe Cavaliere i have purhcased 5 lexus vehicles since 2010..my first 3 were from heffner lexus. i like to think of myself as a loyal customer, with that said...i had been servicing my vehicles at erin park after meeting Scott in service my entire outlook on dealership servicve has changed..not only does he set the bar for customer service standards but he is the sole reason why i moved from heffner lexus to erin park. which i add has lead to the sale of 2 vehicles in under 2 years. scott is hands down the best attendant i have ever encountered and should be commended for his dedication and love for the brand. i myself would never service a car at a dealer but i sure as hell do now. scott leaves you with confidence and care that your vehicle is in good hands and so are you... my hat is off to you brother keep it up Scotty you are king! Joe Cavaliere More

Work no Words GREAT serives This is my 7th Cars with Erin park Lexus for service or buying a new car we feel like we our home, always provided us good and amazing services.The d This is my 7th Cars with Erin park Lexus for service or buying a new car we feel like we our home, always provided us good and amazing services.The dealership staff are very knowledgeable with their line of cars, service and treat their customers with respect.Great Experience ! My service experience with a Sid and Norman has been beyond expectation .I would highly recommend the dealership . All the best . More

Service Dept Great Experience ! My service experience with Paul and Sid has been beyond expectation . Would highly recommend the dealership , only because of them Great Experience ! My service experience with Paul and Sid has been beyond expectation . Would highly recommend the dealership , only because of them being present . All the best . More

Always a Great Service Team This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by n This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by name, and know my vehicle and what was done last time and what is scheduled for this visit. At the end of the service appointment they review what I should expect on the next visit, walk me to my car, which has been washed, and thank my for being a customer. The 5 STAR rating system is not enough, this is a 10 STAR Store. More

Great customer service as always I've dealt with Ryan in the past and he has always provided amazing service. The dealership staff are very knowledgeable with their line of cars, serv I've dealt with Ryan in the past and he has always provided amazing service. The dealership staff are very knowledgeable with their line of cars, service and treat their customers with respect. I am never disappointed with the quality of work and so I continue to return to this location for my service work. More

Always hesitant about Dealerships in the past ,,,?! Very impressed with your staff. Ryan has been an excellent advisor. Very honest, in a simple problem, which, if he wanted to, could have soaked me wit Very impressed with your staff. Ryan has been an excellent advisor. Very honest, in a simple problem, which, if he wanted to, could have soaked me with a hefty bill. Engine symbol was showing up on my display panel. I had serious concerns what might this cost me. He zeroed in on what might be the problem. Checked the gas cap, found it sort of loose, tightened it and advised me to always shut the cap tight & secure to avoid air seepage into the motor. Then telling me to go on my merry way advising that the signal on the dashboard would take a few days/weeks to disappear. My nightmares of a considerable bill disappeared!! Right enough, the symbol did disappear in a while. Someone else may have succumbed to the temptation of charging me an 'arm & a leg', for a check on the hoist. My skepticisms of service departments changed dramatically! Sid helped us with pointers when we asked him his advice about what to look for in a Lexus we were interested in buying at a (Jaguar) dealership - now, our current car. Anyone else may have been disinterested in lending free advice, knowing it was from another dealership. But, no, he was very patient in providing us with a lot of good pointers, even though, we could see he was preoccupied with other customers. The receptionist, too, was very welcoming to our presence and to our needs, and volunteered to fetch Sid to consult with us, knowing full well we were buying from another location. How could my wife and I not appreciate the efforts of these employees. Very professional. How can we not continue dealing with this organization? It seems to have changed our skepticisms about dealerships & their garage service...!? More

Went for LOF service. Received amazing service for these two very friendly guys. They did much more in 2 hours, replaced broken bumper light, as well as gave a great compli Received amazing service for these two very friendly guys. They did much more in 2 hours, replaced broken bumper light, as well as gave a great complimentary wash. Thanks a lot for making my day. More

Great Service Siddarth and Paul both made the experience of service painless. No hidden cost and all done in good time at right price. Both made sure that I underst Siddarth and Paul both made the experience of service painless. No hidden cost and all done in good time at right price. Both made sure that I understood all the work that was to be done and costs involved. More

Excellent Customer Care I recently had the pleasure of meeting Scott in order to get my vehicles serviced. He is an outstanding professional who treats you as the most specia I recently had the pleasure of meeting Scott in order to get my vehicles serviced. He is an outstanding professional who treats you as the most special person at that moment in his day. I would highly recommend this dealership and especially Scott if you have a Lexus and you are looking for an exceptional customer experience. More