Erin Park Lexus
Mississauga, ON
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Kind and friendly Judy greeted me friendly when I visited there for service wiith no appointment. She explained what service my car would be needed and called me to ex Judy greeted me friendly when I visited there for service wiith no appointment. She explained what service my car would be needed and called me to explain what further service I would be recommanded after check-up. Judy is very kind and friendly... Thank you. More
Best of the Best We are very difficult, often impossible customers with very high expectations- a recipe for disaster in today's marketplace. That's why we love Erin We are very difficult, often impossible customers with very high expectations- a recipe for disaster in today's marketplace. That's why we love Erin Park Lexus. It just doesn't get better. We buy Lexuses (Lexi?) so we can get them serviced by Sid! Such a wonderful experience, from a great person who "gets it". He doesn't go the extra mile- he goes the extra marathon. Problem is at some point we have to leave the dealership to deal with the rest of the world, but hey, we can always look forward to going back to see Sid! Thanks!! More
excellent service ! My only dealer for my family. The service is fast, efficient and friendly manner to touch up my car for there is a part of the car paint fall off. They ordered the special paint fo The service is fast, efficient and friendly manner to touch up my car for there is a part of the car paint fall off. They ordered the special paint for me and also do the touch up. Now it looks there is no chip at all. Thanks a lot. More
Outstanding customer service and excellent service I had my car serviced and booked my appointment through the service manager, Sid. This process was very easy and as always Sid exceeded my expectatio I had my car serviced and booked my appointment through the service manager, Sid. This process was very easy and as always Sid exceeded my expectations. When I arrived at the dealership I was greeted by Carly who went through what was required and when I could expect my vehicle to be ready. She also arranged a shuttle for me. My service was completed on schedule and when I went to pick it up everything had been done. I received a clear explanation of the work that had been performed. My car had also been cleaned both inside and outside and looked fantastic. I can't say enough about the outstanding customer service I always receive on both the sales and service sides at Erin Park Lexus. The staff continues to go over and above and I genuinely believe that is their competitive advantage. Service like I receive at the dealership is rare these days, but I know I will always receive great service at Erin Park Lexus. Thank you!! More
Customer Service Experience Carly has been fantastic coordinating all of my appointments over the years. The product, sales (Abdul) and scheduled maintenance experience has been Carly has been fantastic coordinating all of my appointments over the years. The product, sales (Abdul) and scheduled maintenance experience has been excellent so my compliments to the entire team at Erin Park Lexus! More
Not what I expected at a Lexus dealership I live in Mississauga and have always travelled 50 minute drive to the dealership I bought my car from since they have treated me so well since owners I live in Mississauga and have always travelled 50 minute drive to the dealership I bought my car from since they have treated me so well since ownership of the vehicle. I decided to save some time and try out this dealership since they seemed highly regarded on here. Total opposite from what my wife and me expected. Everyone there looked like they were forced to work that day and didn't want to. Yeraldin (judy?) seemed a bit stand offish like I was asking too much when I simply asked if there was a shuttle or loaner for the service I was getting. The answer was understandable but the tone wasn't friendly and I am surprised that a Honda dealer would give me a lift across the street anytime and the dealer I go to would go much more beyond to meet my needs. It was a rude no "we won't accomodate that, too bad". I was surprised they asked if I wanted my car washed and discouragingly said it would take up to 40 mins, isn't that something you expect in a luxury brand? When the car was finished I get a call from a gentlemen to cash out, I walked into the service bay saw yeraldin and of course she did not acknowledge me, so I went to the gentlemen (forgot his name) to cash out. I checked the invoice and all the info was wrong, the name, the type of engine my car had and the grade of oil. I expressed some of the concerns and he just shook it off and kind of pushed us out the door to our not so clean car with seats and items placed all over the place in the car. Horrible. I won't be coming back here ever. Gonna keep driving east to the dealership that truly provides the service you expect from a luxury brand. More
Inspection service Very friendly and no waiting. comfortable spacious waiting area with complimentaty Tim Horton coffee. detaile explanation of serviced items was given Very friendly and no waiting. comfortable spacious waiting area with complimentaty Tim Horton coffee. detaile explanation of serviced items was given in the very end. More
OUTSTANDING SERVICE The service is exceptional and the customer service is outstanding! I would not take my vehicle anywhere else! A big shout out to Sid and his team! Th The service is exceptional and the customer service is outstanding! I would not take my vehicle anywhere else! A big shout out to Sid and his team! Thank you! More
Consistently excellent in all areas. Fantastic service, consistently friendly and very professional. Makes you feel proud to own a lexus. While staff from other dealerships might come o Fantastic service, consistently friendly and very professional. Makes you feel proud to own a lexus. While staff from other dealerships might come off as being snobby or disinterested, erin park lexus treats their clients right from sales to service. My family bought three cars from them in one year, and are looking to buy more in the future. I seriously recommend Mr Raj at sales for his flexibility and impeccable customer service before and after purchase. Keep up the great work!! More
UNBELIEVABLE!!!! Sid and the team at EPL are one of a kind. I have never experienced the service, the kindness, the hospitality and respect anywhere else. i have recom Sid and the team at EPL are one of a kind. I have never experienced the service, the kindness, the hospitality and respect anywhere else. i have recommended many people to this dealership and everyone always say the same thing...." I never experienced this much attention and care from anyone in the past". Keep up the phenominal job guys! More