Downtown Hyundai

Uncomfortable, Very "Salesy", felt like a mark not a person. The dealership asked me to come by for an appraisal on my 2010 Tucson. Before I even opened my mouth they were trying to sell me a new car. They didn' The dealership asked me to come by for an appraisal on my 2010 Tucson. Before I even opened my mouth they were trying to sell me a new car. They didn't ask what my needs were. They barely looked me in the eye. When they did finally "appraise" my current car, the offered a vague number in the same sentence as telling me what possible repairs they would have to charge me for. In other words starting to haggle me before I even said a word. This is an awful place with a despicable work ethic. You are not a customer. You are a not a person, you are a mark. Good thing they suck at their jobs otherwise I may have been roped in to dealing with these hustlers. More

Great Service according to MY needs I wanted a used car at a certain price point and didnt care if it was older. Malcolm and David actually listened and found me a great car, since th I wanted a used car at a certain price point and didnt care if it was older. Malcolm and David actually listened and found me a great car, since then they have been very attentive and available for any issues that came up! I would definitely buy from them again More

Good deal and excellent service I purchased Hyundai Tucson. I needed a new car quickly since I got into the accident. I explained what I was looking for, was shown good choice of car I purchased Hyundai Tucson. I needed a new car quickly since I got into the accident. I explained what I was looking for, was shown good choice of cars meeting my requirements. David did a great job in making sure that necessary adjustments to the car are done by the expected day. It was very positive customer experience for my husband and me. We definitely would recommend downtown Hyundai. More

Rude, Not organized and Not professional Horrible! I was looking for a 2015 Blue Santa Fe. I called a sales guy 2 times (10 AM and 1 PM) in a day to confirm that they have the car so I won` Horrible! I was looking for a 2015 Blue Santa Fe. I called a sales guy 2 times (10 AM and 1 PM) in a day to confirm that they have the car so I won`t waste my time going to this dealership. When I got there and waited for half an hour Sandy (dealership manager) came and said we sold the car now !!! Whaaaat !!? She did not apologize and just said this is not the sales person fault ! These people are rude and doing the business with them should be a headache in future. More

Avoid at all costs Horrible sales reps, horrible customer service, horrible all around. Purchased a vehicle and was given a strict delivery date. Couldn't deliver even a Horrible sales reps, horrible customer service, horrible all around. Purchased a vehicle and was given a strict delivery date. Couldn't deliver even a week after the given delivery date. Very pushy and aggressive. More

Outstanding Customer Service We recently leased a white, 2015 Elantra. We noticed some small, rust-coloured dots on the hood even after having the car cleaned. We stopped by the d We recently leased a white, 2015 Elantra. We noticed some small, rust-coloured dots on the hood even after having the car cleaned. We stopped by the dealership to ask about them and Jae and David explained what they were (from the train tracks nearby) and removed them for us. They went the extra mile to do a good job and alleviate our concerns. More

Great deal Excellent Service The service is exceptional. I bought a Elantra from David Shafir and he was very patient and knowledgable. I am very satisfied with the overall servic The service is exceptional. I bought a Elantra from David Shafir and he was very patient and knowledgable. I am very satisfied with the overall service he provided. David took his time to tell me everything I need to know about the car. He also gave me a good deal. Now I am excited to have a nice ride with my new car. I highly recommend this dealership if you are looking to get yourself either a new or used car More

we had a really bad experience to buy a huyndai car Guys don't buy hyundai car plz for God sake. I bought huyndai sonata 2015 huyndai delaer downtown they call me night time to pick the car, I picked u Guys don't buy hyundai car plz for God sake. I bought huyndai sonata 2015 huyndai delaer downtown they call me night time to pick the car, I picked up the car .next mornning I came to my car I checked its was 2 tiny broken winshield. my home from dealer 10 mins drive.I purchased the car for $35000, image buying damage car for 35000. The car was demo but dealer charge me fright and pdi almost 2000 dollars, I suppose to pay only tax because the car was demo not new. Its been almost one and half month I been hyundai dealer more than 15 times after windsheld, the wiper stop working. Then after inside the car there are 4 pillers, one piller plasic whole big cover came out automaticlly. Guys plz don't buy hyundai garbage car plz last time I had honda civic 7 year only routin check, I did not spend even single penny. And dealer ship GM sandy Omg her coutumer service was horrible. And I complaint huyndai costumer relation dep.I send email manger of customer relation but still he did't reply my email I will wait another 10 days then I m going to media and press ( city tv and tornto sun). Horrible experience. More

Just What I Needed Someone else who posted here had pretty much the identical experience to mine. My 5 year old (and much loved) 2010 Elantra Touring wagon was written Someone else who posted here had pretty much the identical experience to mine. My 5 year old (and much loved) 2010 Elantra Touring wagon was written off leaving me without a vehicle and an insurance cheque for not enough money to buy a new car. Fortunately, when I stopped by, David Shafir showed me a used 2012 Elantra Touring with only 30, 000 km on it. It was in immaculate shape and just within my price range. (I had paid off my 2010 and wasn't looking to have another monthly car payment). David was a great help, answered all my questions and concerns about buying a used vehicle and ensured that the car was washed, detailed and fueled for my pick up appointment. He did a great job for me and I'm sure he would for you too. Terry Jones was also great to deal with and walked me through all the paperwork easily and efficiently. More

CUSTOMERS BE WARNED I've been storing and swapping my winter and all season tires here for 4 years (bought my winter tires from them in 2011). At the past service appoint I've been storing and swapping my winter and all season tires here for 4 years (bought my winter tires from them in 2011). At the past service appointment for tire swap, I waited over 3 hours because they purportedly could not locate my tires, and - worst of all - my vehicle eventually returned from their off-site garage with mismatched tires that are in horrible condition and made in different years. In short, these clearly were not the same tires I had entrusted to Downtown Hyundai for storage over the past winter season. The all season tires that I had stored through them were the stock tires that came with vehicle, and have been regularly rotated and evenly used. They have healthy tread depth remaining given the vehicle's low mileage - 67000km on two different sets of tires (winter and all season). The tires that are now mounted on my vehicle are obviously mismatched and did not originate from the same source. They were made in different years (as shown by the serial numbers). Two of the tires had less than 1/3 of the tread depth remaining as compared with the other two. The two tires with no treads left had cracks all over the tire surfaces, while the other two tires bore significant cuts and abrasions and looked like they had been repeatedly rammed into. I raised the issue with the service manager (Peter Kakaletris) and general manager (Sandy Glover) right away. Their dismissive attitude could not have been less helpful - basically said there was nothing they could do and I was to wait till end of season to see if any tires happen to be left over. Instead of going to the shop to investigate while the problem was still fresh, they were mainly concerned with getting me to leave the dealership premises. At that appointment and through subsequent emails, the general manager Sandy Glover refused to acknowledge the apparent problem or engage in even a basic discussion about the merit and substance of my concerns. Instead, her only argument was that Downtown Hyundai's tire storage/retrievel process guaranteed that these mismatched/worn out tires had to be mine. It was no use explaining to her that all business processes ought to be measured by their outcomes, and that it's fallacious to discount problematic outcomes that clearly impugn the underlying process especially when the process in this case cannot possibly be watertight. Ms. Glover had no answer to the simple fact that the tires given to me were made in different years and are so mismatched that they could not have been the stock tires that came with my vehicle or originated from any singular vehicle. I even had the Hyundai dealership that I bought my vehicle from confirm in writing that these tires could not have been my stock tires. Moreoever, I repeatedly offered to make available a complete set of ALL my service records/receipts since my vehicle was purchased, which records show that Downtown Hyunda is the ONLY service provider that has swapped/stored my tires. But my offers were never even acknowledged. No amount of facts or common sense could get management to engage in a constructive conversation with me. I made it clear to the dealership that all I wanted was my tires back, given that I felt extremely unsafe driving my family on a set of mismatched tires of unknown origin. If my tires have been lost (or purposely "misplaced"), it was Downtown Hyundai's basic obligation to compensate the cost of procuring/installing a comparable set of used tires of reliable origin, which probably only amounts to a few hundred dollars and would be nothing compared to the businesses I've given them throughout the years. However, my multiple attempts at good faith private resolution only proved futile, and management NEVER offered me a solution - much less an apology. Frankly, if Downtown Hyundai management or ownership had just apologized and acknowledged their mistake (whether negligent or intentional), I would never post this review or consider pursuing other formal/public channels of resolution. But given the way they choose to conduct business and treat a long time customer despite being afforded multiple opportunities to rectify the situation privately, it's a matter of principle that I must warn other customers about this dealership. More