Downtown Hyundai

Great customer service We had been looking for a used Sante Fe for months with the features we wanted. David kept in touch and recently a vehicle came in matching all the fe We had been looking for a used Sante Fe for months with the features we wanted. David kept in touch and recently a vehicle came in matching all the features we were looking for and David let us know and we went in and test drove the vehicle and we purchased it that day. David was the only sales rep from all the dealerships we visited in the past to follow up consistently (but never pushy) to see if we were still looking. We finally got the vehicle we wanted and we love it. More

Thanks downtown Hyundai Toronto The staff at dealership were really helpful - David Shafir - was out key point person he appreciated the kind of car we were seeking and really helpe The staff at dealership were really helpful - David Shafir - was out key point person he appreciated the kind of car we were seeking and really helped us to find what we needed - we never felt any pressure but a genuine willingness to help. And the staff are lots of fun. We love our car! More

Leasing Overall, very positive experience. Sales Associate, Mr. David Safir, provided exemplary service...good listening skills, attention to detail...made th Overall, very positive experience. Sales Associate, Mr. David Safir, provided exemplary service...good listening skills, attention to detail...made the car right for me rather than convincing me to be right for the car. A few glitches with the accounting office but all worked out in the end. More

Recent purchase Very pleasant, knowledgeable sales staff. Helpful in every way. Easy to deal with. Have not used service yet. Physical building could use an up grade. Very pleasant, knowledgeable sales staff. Helpful in every way. Easy to deal with. Have not used service yet. Physical building could use an up grade. More

Easy to deal with, very helpful Everyone has been very helpful to me when I was purchasing a vehicle. I have been given a quote by another Hyundai dealer who was just playing with me Everyone has been very helpful to me when I was purchasing a vehicle. I have been given a quote by another Hyundai dealer who was just playing with me. Cezar and Sandy have educated me in purchasing my new vehicle. If other people are too cheap to realize all the hard work everyone at Downtown Hyundai puts into helping customers to buy a car, it is really their loss. I have been to 3 Hyundai dealers and was never treated as good as here! Will definitely recommend. More

CHOOSE ANOTHER DEALERSHIP FOR A BETTER OFFER AND BETTER SERV Please do not waste your time here – not only could they not beat the offer I got from another dealership, but my experience was horrible. I left this Please do not waste your time here – not only could they not beat the offer I got from another dealership, but my experience was horrible. I left this dealership feeling very upset with the treatment I received. For some background info, I’ve been looking for a particular Hyundai vehicle for the last couple of weeks. It’s my first car, so I did my research and followed advice to shop around to ensure that I got the best deal. I attended this dealership after I had gotten an offer from another dealership that I thought was a good deal, but wanted to know if there was better out there. I presented the deal to the salesperson and he asked what it would take to sign that day – I requested a couple additional incentives that I felt would sway me. I just want to make clear that my negative review is specifically related to the treatment I received from manager Malcolm Donaldson and GM Sandy Glover. The salesperson took the offer to the manager, Malcolm - as you know, you are essentially negotiating with the manager. The manager would not beat the deal and there were some back and forth negotiations via the salesperson. When I was told they would not accept my bottom line offer, I was happy to leave with the intention of accepting the offer I was given elsewhere. That is when Malcolm came over to speak to me. WOW… I was taken aback by how aggressive he was being, but he went even further and became rude, condescending and antagonistic. He began raising his voice and exclaiming things like “AREN’T WE ALLOWED TO MAKE MONEY!?? WHY SHOULD WE WANT YOU AS A CUSTOMER!??” This went on for quite awhile. Even worse, it seemed as if he was trying to intimidate me by GLARING at me in silence for 15 secs at a time (I am not exaggerating, it was creepy as xxxx). I felt like I was being reprimanded for something I had done. I was respectful the entire time and said there was no point continuing our discussion if he could not beat the deal. Really, I wanted to end the conversation as I felt uncomfortable with his tone and demeanour, and did not want to be subject to it any longer. He then rudely rolled his eyes and went over to Sandy who was standing in the showroom close by. They were discussing the deal out loud – I could hear their conversation and Sandy was saying “RIDICULOUS! RIDICULOUS!” How incredibly rude and disrespectful as I was obviously within earshot of their conversation which could have easily been had in a private office (unless she intended me to hear it). I was REALLY ready to leave at this point. Malcolm then handed me my ID and said “here you go, have a GRRREAT day” *insert extremely sarcastic tone* and walked off. WOW… not even a thank you for coming by or let us know if you change your mind, etc. Please tell me how being rude to customers could ever be considered an effective sales technique? I was so bothered by the tactics of the manager that I discussed it with the salesperson afterwards and told him how the experience was upsetting, unprofessional and completely unnecessary. There was really no need for the disrespect. The salesperson seemed genuinely sorry for what happened. I received a phone call the next day from a manager named Cezar and I told him what happened. He was apologetic and advised that he would bring it up with Malcolm and Sandy (what good would that do?). I asked him for the owner’s email and he said he could not provide it but that the owner would read a Google Review if I wrote one. WOW … So I guess Downtown Hyundai prefers their negative feedback to be aired in public rather than through private email. Well here it is then. I really hope that the owner reads this as well as reviews on other forums such as Yelp – there are MULTIPLE COMPLAINTS about treatment from managers. The owner needs to take these reviews seriously. Buying a car should be an exciting time, no one should ever have to leave a dealership feeling the way I felt leaving Downtown Hyundai. More

Saleman says: "I can not afford their cars!" I wanted to buy my father a new car since his old Accord was on it's last leg. We were set to buy a new 2016 Hyundai Elantra GT with full Tech packag I wanted to buy my father a new car since his old Accord was on it's last leg. We were set to buy a new 2016 Hyundai Elantra GT with full Tech package. On the negotiation table, sale rep tacked on a $500 wheels warranty on the worksheet price. I had to haggle him on whether this is optional or mandatory charge. We were only $700 off from my final price when he says; "Look if you can not afford this car, I'll show you cheaper alternative." I was paying CASH and buying a car as a GIFT for someone else! How does he know what I can and can not afford? Why, because I wasn't wearing an italian suit to their dealership? Do your homework before you pist off a 6-figure income white collar worker jack****. I ended up buying the same car @ Westend Hyundai 24 hrs later at MY PRICE. More

The BEST!!! Dealing with Sandy Glover and her team was nothing but a positive experience. From the moment I walked into the dealership I received a warm welcome Dealing with Sandy Glover and her team was nothing but a positive experience. From the moment I walked into the dealership I received a warm welcome and Sandy listened to my needs and concerns and with the help of Chan and Jay Song and Terry Jones, helped me drive away in my 2016 Elantra GT. I will happily recommend this team and dealership to anyone looking for a vehicle. All around excellent customer service!!! More

Good deal and excellent service according to my needs. The service was exceptional. We were looking to buy a new car, an upgrade from the car we owned then. We got great service from David Shafir and he wa The service was exceptional. We were looking to buy a new car, an upgrade from the car we owned then. We got great service from David Shafir and he was very knowledgeable. We're very satisfied with the service we received. Due to this satisfaction, we would recommend our family and friends to David whenever they are in need of car services. David is a great employee. On behalf of our family, thank you David for all your help. More

Two face ! Simply the usual when you there to buy then you are number one as soon as transaction is done you are nothing but a waste of time for them to the poin Simply the usual when you there to buy then you are number one as soon as transaction is done you are nothing but a waste of time for them to the point where I was told to leave the premises. by a GENERAL MANAGER and a PREOWNED CAR MANAGER !!! I don't know if Hyundai Canada reads and or cares how their representatives behave but if they do this is the dealership they should straiten up first. More