Downtown Hyundai

Terrible Service Dept I've had my car into this dealership in the past for standard servicing (e.g. oil changes, tire changes, etc.). Service has never been great and thei I've had my car into this dealership in the past for standard servicing (e.g. oil changes, tire changes, etc.). Service has never been great and their prices are what you would expect from a dealership. Truthfully I've used them because I'm close by and it's easy to drop off my Santa Fe there. That said, over the past several years everything about the dealership and service centre has gotten worse. Took my 2010 Santa Fe in to have the starting system looked at. It was often clicking several times before actually starting up and this wasn't a battery issue since it was doing this with both the original battery and the replacement battery. I phoned several days ahead and booked a time to take the car in. It sat in the lot for much of the day before they even looked at it. Why schedule anything if it's simply going to sit in the lot and not get looked at??? Awful service. Awful atmosphere. Awful all-around experience. Take your vehicle somewhere else... anywhere else! More

Worst Dealership Ever I purchased a used vehicle from Downtown Hyundai. The vehicle was sold with a certified safety and a guarantee that the car was in working condition a I purchased a used vehicle from Downtown Hyundai. The vehicle was sold with a certified safety and a guarantee that the car was in working condition and free of problems. When I took possession of the vehicle several problems were detected. Downtown Hyundai would not fix the problems or compensate me to get them fixed. Some of the issues were major issues. This is the worst dealership I have ever dealt with and would never buy another car from them. I would not recommend this dealership to anybody. More

(Service) Check your bill before committing a payment I had my car in for a simple oil change whose bill should have been around $70 (synthetic, 5W30) Instead I was billed $98 tax in. Flaws I found:L I had my car in for a simple oil change whose bill should have been around $70 (synthetic, 5W30) Instead I was billed $98 tax in. Flaws I found:L - $15 charge for a 'Vehicle inspection report' I did NOT ask for. Checks on tire pressure / lighting / horn / windshield...I can do these myself my god. What is funny though, when I talked about the oil change cost to the service staff she replied "It will be close to $100". My initial impression was that they jacked up the oil change pricing - NO IT WASN'T THE CASE. I would have refused this check if I knew they were going to do it (which wasn't even needed at all) - I have an engine with 5W30 engine oil recommendation on my manual AND the oil cap. They decided to use 5W20 anyways and tell me "Hyundai only supplies 5W20 or 5W40 only after I asked. They are the experts and you shouldn't have any problems". You guys were a lot better 2 years ago. I probably won't consider coming back. More

Dealt with Julie which seemed okay until I got the bill. I brought three coupons which were mailed to me by Hyundai. I guess if you use coupons, they make sure that they sell a lot to you. One was for Coo I brought three coupons which were mailed to me by Hyundai. I guess if you use coupons, they make sure that they sell a lot to you. One was for Coolant Flush and Fill, One for Front Brake Service and one for Timing Belt replacement. I was home when they were working on my car and I get a phone call. Julie asks for the okay to go ahead with the brake work. I say yes. She never says they are going to replace the rotors. I would have said NO WAY. I only have 78,000 km on my car and I baby it. I don't brake hard when coming to a red light or Stop Sign. I slow down with proper anticipation of necessary brake application. I believe the disc brake pads probably need replacing so that was okay. I'm sure the rotors could have been "machined" and that they weren't too thin. I even told Julie before any work started that a Hyundai Service Manager, told me, don't let them replace the Tensioner. He said they never wear out. Of course they replaced it at $154.65. The coolant Flush And fill is another $90. I don't know if that is fair or not. I just think $1,200 is too steep for these three services. More

I took my vehicle to Downtown Hyundai for a routine service, actually the second time to this dealership. Both time greeted by Rob, nice enough guy, very knowledgable and willing to explain certain co service, actually the second time to this dealership. Both time greeted by Rob, nice enough guy, very knowledgable and willing to explain certain concepts. However, during one of the conversations between Rob and myself, the repair guy (Mike) who was actually doing the work on my vehicle walks into the reception area and decides to involve himself in an on-going conversation. Worse of all, he was rude and condescending to me. Rob tried to smooth things over by doing an introduction. Too late.....damage was done. Overall, the experience was ok, however, I woluld suggest that the repair staff receive some sort of customer service training if they are expected to interact with clients. More