Downtown Hyundai

I purchased a 2021 Hyundai Elantra, and within 2 days I started experiencing serious issues. The steering wheel was shaking and the car was pulling on the highway. I reported this immediately and brought t started experiencing serious issues. The steering wheel was shaking and the car was pulling on the highway. I reported this immediately and brought the vehicle in right away. They initially told me it was an alignment issue and claimed it was fixed—but the problem was still there. After bringing it back again, I pointed out that the front driver-side tire was leaking, but they dismissed it and said nothing was wrong, I ended up finding the leak myself. Later on, they replaced a rear tire, claiming the uneven tread was causing the shaking and pulling. Meanwhile, the front tire I originally complained about was still not replaced, despite clearly having issues. It took them about a month and half just to replace that rear tire, and even after all that, the shaking problem STILL wasn’t resolved. Now they’re saying the issue is the rotors—but refusing to replace them because I’ve put more kilometers on the car over the past month and a half. That makes no sense considering I reported the issue within 48 hours of purchasing the vehicle. This was clearly a pre-existing problem that they failed to properly diagnose from the start. On top of that, the car has an ongoing starting issue that I’ve reported at least four times. Instead of properly investigating it, the manager was dismissive and spoke to me in a disrespectful way, essentially treating me like I didn’t know what I was talking about. This vehicle was sold as Certified Pre-Owned, and the inspection report states the brakes and rotors were in “excellent condition,” which is hard to believe given what I’m dealing with now. Overall, this has been an extremely frustrating experience—poor diagnosis, long delays, lack of accountability, and unprofessional customer service. I would not trust this dealership again. More

I recently had my vehicle serviced at Downtown Hyundai Toronto, and unfortunately, the experience was disappointing. Communication from the service advisor was not clear or professional. There was very Toronto, and unfortunately, the experience was disappointing. Communication from the service advisor was not clear or professional. There was very little explanation provided about the work being recommended. Each time I visit, additional issues are pointed out and presented as necessary repairs. While these may be genuine concerns, the explanations lack transparency, which makes it difficult to feel confident in the recommendations. Additionally, I was told the vehicle had been washed as part of the complimentary service. However, when I went to pick up the car, it was not washed, and I had to retrieve it myself from the parking area. There was no assistance bringing the vehicle to the front. When this was pointed out, there was no apology or acknowledgment of the inconvenience. I also had to wait an additional 10–15 minutes without clear communication. Overall, the lack of communication, transparency, and customer service was not what I expected. I hope management looks into improving customer experience and accountability. More

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. C warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years. More

Each a bad service, I will not refer anyone. Just sale the vahicle that's it, second day nobody will even reply properly. Just sale the vahicle that's it, second day nobody will even reply properly. More

Their sales representative Ronak Sharma sold me additional warranties and body guard and it literally doesnt cover anything at all. I was charged 5000 CAD additional for nothing and would recommend additional warranties and body guard and it literally doesnt cover anything at all. I was charged 5000 CAD additional for nothing and would recommend folks to avoid transactions with Downtown Hyundai in general and Ronak Sharma in particular More

The most incompetent service department in the city. No communication. Absolutely horrible. The last three times I've gone in there, I've had the WORST experiences. Don't take the risk. GO SOMEWHERE ELS No communication. Absolutely horrible. The last three times I've gone in there, I've had the WORST experiences. Don't take the risk. GO SOMEWHERE ELSE More

Unresponsive. Overcharging compared with other dealers. Waiting for parts 3 months is nothing for them. Overcharging compared with other dealers. Waiting for parts 3 months is nothing for them. More

Not very good service from sales rep or sales manager. Did not deliver floor mats for my bran new Santa Fe. Even after various calls and emails, no floor mats!! That is since April 2023 and I'm writing th Did not deliver floor mats for my bran new Santa Fe. Even after various calls and emails, no floor mats!! That is since April 2023 and I'm writing this January 2/2024. Never go deal with them!! Very disappointing dealership. More

I recently had my 2013 Santa Fe serviced for an engine issue at Downtown Hyundai and the service was great. The staff are very friendly and courteous. Both the repair price and the time to fix were very g issue at Downtown Hyundai and the service was great. The staff are very friendly and courteous. Both the repair price and the time to fix were very good. The Operations Manager Quaison Parris was very helpful in explaining the problem as well as keeping me updated. I had bought this vehicle from Downtown Hyundai originally and they have been an excellent dealership to deal with. I highly recommend this dealership. More

Why do all these reviews sound like the same person wrote them? I did not have a good experience for service.. leave the car for a day.. no work performed. Sorry,, no time. them? I did not have a good experience for service.. leave the car for a day.. no work performed. Sorry,, no time. More