Downtown Hyundai

Excellent service! Couldn't be more happy. Rob was excellent in providing the exact car I wanted! Attention to detail is fantastic, we live 8 hours away and specificall Couldn't be more happy. Rob was excellent in providing the exact car I wanted! Attention to detail is fantastic, we live 8 hours away and specifically came to this dealership due to Rob's attention to detail. We will definitely recommend Rob and Hyundai downtown Toronto to friends and family. We will definitely be back when my husband needs his new veichal. A Big thank you! More

Professional, knowledgeable and personalized service from salesperson Alex Taratine. A good test drive before purchase and a thorough explanation of all of the car's feature by Alex before we drove it off. W salesperson Alex Taratine. A good test drive before purchase and a thorough explanation of all of the car's feature by Alex before we drove it off. We are delighted with our purchase and Alex's service. More

Fantastic service. Glen was amazing. Cars came in ahead of schedule. wonderful experience!Tonya was great in explaining various deals to me. Ronak put it all together. Glen was amazing. Cars came in ahead of schedule. wonderful experience!Tonya was great in explaining various deals to me. Ronak put it all together. More

Best experience hands down. Alex was amazing with all his information and his personality. I would definitely go back! Alex was amazing with all his information and his personality. I would definitely go back! More

Recently I needed service and went to Downtown Hyundai. The Individual who assisted me was Mr. Quaison Parris (Fixed Operations Manager). In very Short" amazing, stepping out of box and making you feel hap The Individual who assisted me was Mr. Quaison Parris (Fixed Operations Manager). In very Short" amazing, stepping out of box and making you feel happy type of person. Very pleasant to talk to and vey gentle. I purchased Tuscon 2022 and had an issue with Painting. Not even a month pass by, i noticed some dots over trunk and obviously frustrated. During my conversation with him I remember I wasn't very nice but Mr. Quasion remained calm throughout our conversation. He listened to my problems calmly and very politely came out with a resolution. My vehicle stayed there for three days and I was given a loaner. I was extremely happy once I have received my original. Mr. Quasion had to go to funeral that day but he made sure he was there for me to check everything is ok with me. I can't ask anything more than this and I would say Mr Quasion and his team will take this organization to the next level. Thanks a lot Hyundai to have us served with these kinds of quality people. More

Horrible customer service ..don't answer back don't reply ...book me for an appointment at 7 and they don't open til 8 .goofs ...book me for an appointment at 7 and they don't open til 8 .goofs More

I had been looking for a service facility for my Genesis and had visited a number before I happened on Downtown Hyundai. I had been having an almost imperceptible problem with my steering...a little hitch w and had visited a number before I happened on Downtown Hyundai. I had been having an almost imperceptible problem with my steering...a little hitch while making a left turn. Because it was very hard to detect I had taken it to many, many Hyundai service facilities with none able to locate my problem telling me that if it happened again to bring it back and they would look at it again. Of course as soon as I drove the car off the lot I felt the hitch again. It wasn't until I brought my car to Downtown Hyundai that the service people took me and my concern seriously. At the conclusion of my service appointment when James, the service advisor took my car for a test drive before giving it back to me happened to detect my complaint. He thought he knew what the problem was and asked me to leave it for one more day which I did. It turns out that it was in fact a serious problem. That it cost more than $2400 to repair would demonstrate the seriousness of the concern but it took James to understand, track down and repair the problem that had been demonizing me all this time. Because of him I have become a loyal customer of Downtown Hyundai's service department and will continue to have my car serviced there. Thanks James...you're the best. More

Gave this dealership my car for a repair, they did not lock the doors and someone gained access to my car, left trash everywhere, stole all of my belongings, and the dealership gave me back my car in this lock the doors and someone gained access to my car, left trash everywhere, stole all of my belongings, and the dealership gave me back my car in this trashed condition. Dealership managers (James and Quaison) both deny it was their employees and showed no concern, blew me off. I asked them for security footage and they claimed they have no cameras at their dealership. I get the police involved, police find two cameras, and then the dealership says the cameras do not work. The owner of the dealership refuses to take my calls. I reach out to DAG Autogroup which this dealership is a part of, and their legal counsel Ilan Mints basically mocks me and show no concern either. I filed a small claims court claim against this dealership, Very unprofessional, and they refuse to take ownership of their mistake and remind their employees to lock customers cars. You can google 'downtown hyundai ransacked' for the full story I posted online More

" 2017 Tucson and 2012 Paleside" - LaserasThe entire " 2017 Tucson and 2012 Paleside" - Laseras The entire experience was wonderful from start to finish. Very informative sales person and very personabl " 2017 Tucson and 2012 Paleside" - Laseras The entire experience was wonderful from start to finish. Very informative sales person and very personable and easy to deal with. Everything we needed to know was explained perfectly and we loved the experience. The reason we stick to the same brand second time only because of the extra ordinary experience we had with Downtown Hyundai and Derrin David. We are so pleased to make this decision because it worth it. More