Donnelly Kia

Excellent dealership and salesperson Felina Mastromarco. I have been very happy with Donnelly to date as they have come through with what they said they would. Felina Mastromarco, my salesperson, was very p I have been very happy with Donnelly to date as they have come through with what they said they would. Felina Mastromarco, my salesperson, was very professional and helpful when I bought the car and has continued to look after me since. My car, an Optima, has been 100% reliable since I bought it over 3 years ago and I love it. More

Great dealer! Great team! I've purchased a Rondo almost 3 years ago helped and advised by Felina Mastromarco. It works great. My next car will sure be a Kia from this dealer. I've purchased a Rondo almost 3 years ago helped and advised by Felina Mastromarco. It works great. My next car will sure be a Kia from this dealer. More

A Happy Customer Purchased a 2014 KIA Sorento at this dealership - vehicle has run very well and is extremely comfortable. PRO: Dealing with Felina was excellent. Ser Purchased a 2014 KIA Sorento at this dealership - vehicle has run very well and is extremely comfortable. PRO: Dealing with Felina was excellent. Service team (Peter, Kelly, Ray) are excellent too. CON: Sorento does not get the gas mileage advertised and required service is excessive. OVERALL: Happy I purchased this vehicle at this dealership and will deal with Felina for future needs. More

Excellent dealership I purchased my first Optima from Donnely KIA five year ago. The sales agent who assisted me was a Felina Mastromanco. I cannot say enough about Felina I purchased my first Optima from Donnely KIA five year ago. The sales agent who assisted me was a Felina Mastromanco. I cannot say enough about Felina. She did everything she could to assist in the purchase of the vehicle to make sure all expectations were met. She also made follow up phone calls to assure complete satisfaction. When my younger son start looking for a car, I recommended Donnely and Felina. He was very pleased with the service provided. This is the reason this year I got back to Donnely to purchase my second Optima. This year the sale person was Krystof Kolbik since Felina was in vacation. .Even if they don't have the car on their lot, they will do everything they can to get it delivered for you. Every time I go for service they will do everything in their power to make sure all of my needs were met More

One of the best dealrships in Ottawa After a horrible experience with Kia on Huntclub where the sales person was very very aggressive, we went to Donelly to look for a car. The sales pers After a horrible experience with Kia on Huntclub where the sales person was very very aggressive, we went to Donelly to look for a car. The sales person that was recommended to us was Felina and she was one of the best sales persons we have ever worked with. That was over 5 years ago. We have since bought 4 more cars from Donelly and our experience was great every time. More

Great experience! Our experience at Donnelly Kia was wonderful! The sales representative, Felina, was patient and respectful of our limits and we walked away feeling li Our experience at Donnelly Kia was wonderful! The sales representative, Felina, was patient and respectful of our limits and we walked away feeling like we really did get the best deal for us. While in the dealership, everyone was friendly, kind and were genuinely interested in helping us purchase a vehicle that was right for us. Superb customer service and great deals- we won't hesitate to deal with them again! More

Great Experience! No pressure, friendly environment, great service, highly recommend over the other "treat you like a number" dealerships like Hunt Club Kia. It's not No pressure, friendly environment, great service, highly recommend over the other "treat you like a number" dealerships like Hunt Club Kia. It's not just about the price, it's about the service I received before and after purchasing. More

John the new sales manager @DonnellyKia1 just got screwed over tonight trying to bye a vehicle, do not trust John the sales manager. Ask them to throw a big deflector in with bu @DonnellyKia1 just got screwed over tonight trying to bye a vehicle, do not trust John the sales manager. Ask them to throw a big deflector in with buying a $40000 vehicle. Sure it will just increase your monthly payments by a buck or so. Got home pulled out the calculator and figured I am paying more for the bug deflector then it is listed for More

Don't waste your time... I went in to test drive a few of the used vehicles they had on the lot. After about 10mins someone finally came out of the building...... I do realiz I went in to test drive a few of the used vehicles they had on the lot. After about 10mins someone finally came out of the building...... I do realize it was a very warm day, but that is your JOB! The young man we dealt with had no idea what he was doing or what he was selling. After every question, he had to go inside to check, then I would have another question and again, back inside. I just drove the vehicles to get an idea and I left. Also, it was the first time that a dealer came in the car for a test drive......... I would never go back to look at the cars, let alone buy one. More

Never buy from here Went a test drove the vans. Then asked to buy that specific one. Went through the whole sales process and and they read me my sales receipt stating I Went a test drove the vans. Then asked to buy that specific one. Went through the whole sales process and and they read me my sales receipt stating I will be getting that (test driven vehicle) in red with a blu-Ray player. Couple days later they tell me come pick up my van and it is completely different then what was agreed upon. I go back in to talk with the sales guy and he leaves for 30min to go grab the 2 other guys we talked to for all 3 of them to harass me saying this is what I asked for: a model $3000 more with automatic doors, push button start, 2 DVD players and protection packages for things I do not have. All 3 of them lied to me trying to say they don't have my file when it was sitting in the office and I pointed at it and they wouldn't give me copies of things in my file. All in all went in and was told I bought and will receive a $30k vehicle and am now stuck with a $43k vehicle. Even the general manager is disrespectful and rude They are the worst car company don't ever go there! More