Donnelly Kia

Great Sales Experience I did not end up buying from this dealer, but would have had no problem doing so if I was still in Ottawa at the time of purchase. I test drove 2 cars I did not end up buying from this dealer, but would have had no problem doing so if I was still in Ottawa at the time of purchase. I test drove 2 cars with Mackenzie and appreciated the relaxed, low pressure atmosphere. Overall I trusted this dealer, which seems is very hard to come by in this business. I would definitely recommend this dealer and Mackenzie if you're looking for an honest and welcoming environment. More

Great Staff and Service Mackenzie was very friendly and was easy to deal with from start to finish. She explained the features of every vehicle i was looking at. she never p Mackenzie was very friendly and was easy to deal with from start to finish. She explained the features of every vehicle i was looking at. she never pressured me into buying a vehicle which was very nice. More

Felina I enjoyed my test drive with Felina as she explained the features of the Forte. Unfortunately Felina was not available when l was negotiating for my 2 I enjoyed my test drive with Felina as she explained the features of the Forte. Unfortunately Felina was not available when l was negotiating for my 2012 Kia Forte Koup as she was dealing with cancer. More

Unparalleled Service Integrity Regardless of the vehicle I have brought in or the reason for the service, Peter, John, Stephanie and Ray have always accommodated me and my family. Regardless of the vehicle I have brought in or the reason for the service, Peter, John, Stephanie and Ray have always accommodated me and my family. I was so impressed that I recommended others to the dealership not just for sales, but for the peace of mind service that keeps the car running. Top Marks! More

Good service and care The salesman is very warm heart. and service is wonderful. Every time for service ,I feel very satisfied. The sales consultant Felina Mastromarco is The salesman is very warm heart. and service is wonderful. Every time for service ,I feel very satisfied. The sales consultant Felina Mastromarco is owesome. She always makes you feel to be cared and important. Peter in the service part is very patient and professional. More

Purchased a 2011 Kia Sorento Horrible Service This SUV was riddled with steering rack issues. Had to take the vehicle in around 6x also for a shifter replacement. I also noted a chugging sensation This SUV was riddled with steering rack issues. Had to take the vehicle in around 6x also for a shifter replacement. I also noted a chugging sensation in the lower gears. I was told by the service manager himself that I would have to put up with the squeaking in the steering wheel boot area. I do! It's disgusting! The chugging is worse. Now the vehicle is off warranty. They are saying I did not come in the other times when I noted it while still under warranty so they cannot assist me. It's possible a module that they also replaced is faulty. Or it's my transmission. I have 118k on my vehicle and owe money on it at the bank. Even their finance guy got me screwed over with a high interest rate. All in all! The worst experience I have ever had at a dealership. With the exception of a few people in their service Dept who work hard to improve their image. If I were you. Shop elsewhere, it's not worth the aggravation! I'm also reporting this business to the BBB of Canada and other Consumer Alert Agencies! Truly Disappointed More

Good buying experience Our salesperson Lyam was helpful and made the buying experience ( which can be stressful ) better. He answered our questions and, if he wasn't sure, Our salesperson Lyam was helpful and made the buying experience ( which can be stressful ) better. He answered our questions and, if he wasn't sure, made sure we received the right answer. Thanks also to Kristoff who helped when we received the vehicle and to Ray in the parts department who is a pleasure to deal with. Thanks again to Lyam for his after sales service in making sure we were happy with our purchase and answered any questions we had after receiving the car. All in all a good buying experience. More

Friendly and helpful Fiona was helpful when I bought my rondo 3yrs ago...took the time to go over details. Peter and his team are always professional yet approachable whe Fiona was helpful when I bought my rondo 3yrs ago...took the time to go over details. Peter and his team are always professional yet approachable when it comes to dealing with maintenance and repairs. More

felina excellent experience with felina and the dealership. Would highly recommend both of them. Got a good deal and a great vehicle. It's our second Kia excellent experience with felina and the dealership. Would highly recommend both of them. Got a good deal and a great vehicle. It's our second Kia from Donnelly More

I would buy from Donnelly Kia I am planning on buying a SUV from Donnelly Kia and the person I dealt with was Felina Mastromarco and she was very polite, kind and easy to talk too. I am planning on buying a SUV from Donnelly Kia and the person I dealt with was Felina Mastromarco and she was very polite, kind and easy to talk too. Regards Colleen Morgan More