Donnelly Kia
Kanata, ON
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86 Reviews of Donnelly Kia
Wonderful Experience Constant Professionals. John and Krystof where a real joy to deal with and really do go to every length possible to give the best deal they can. Every Constant Professionals. John and Krystof where a real joy to deal with and really do go to every length possible to give the best deal they can. Every effort possible is put in to get you every savings they are able to. More
Incompetent and grossly negligient. Use them at your own risk. They seem to no knowledge about vehicles at all. Having warranty work done by them is not worth the cost of your own safet Use them at your own risk. They seem to no knowledge about vehicles at all. Having warranty work done by them is not worth the cost of your own safety. More
Unnerving and aggravating Everything is great until you sign the bottom line, I've bought two cars in past from the Donnelly's, never again after this, a very curbside feel to Everything is great until you sign the bottom line, I've bought two cars in past from the Donnelly's, never again after this, a very curbside feel to the handling of the sale More
Great Location Helpful and answered my questions clearly. Would buy definiately buy a kia again. It's a very reliable car and they gave me a good price. Helpful and answered my questions clearly. Would buy definiately buy a kia again. It's a very reliable car and they gave me a good price. More
AVOID Bought a car with them in 2013 from the used car lot. They knew nothing about their cars they were selling. I would ask questions and would get answer Bought a car with them in 2013 from the used car lot. They knew nothing about their cars they were selling. I would ask questions and would get answered generic lies which I knew even at the time was inaccurate. They were very dishonest when it came to closing the deal as well. Telling me they had changed the brakes to pass inspection etc etc. Yes, they put other brakes that were just as done. Good job. And lying about prices the vehicles were at or actual value. If ever I have questions and call them back I am rudely answered, often with a bunch of inconsistent answers. Nobody knows anything, very unhelpful. Usually getting told "we're busy call back in like an hour or something". Overall, unhelpful, deceitful, sales driven people. Not customer satisfaction. It was a mistake to buy with them. Very unsatisfied. More
Buying a new car is supposed to be fun.. NOT at Donnelly Kia. First of all, they put us in a car WAY out of our price range. Would not disclose the price of the car until after the test drive NOT at Donnelly Kia. First of all, they put us in a car WAY out of our price range. Would not disclose the price of the car until after the test drive. We met with an older car salseman who was like something out of a movie. Tried to use alot of pressure tactics on us. The General Sales manager was no good either. Went to another dealership and had a MUCH better experience. Would never go back here again!'This is a very poorly run operation! More
bad service experience took my 2012 kia rio to get grill replaced,,made apt ,. agreed on price (3/4 to 1 hour time needed). I supplied new grill. service adviser (Tyler) ca took my 2012 kia rio to get grill replaced,,made apt ,. agreed on price (3/4 to 1 hour time needed). I supplied new grill. service adviser (Tyler) came back to me 5 minutes after they took car into service bay(I was waiting for the job to be completed) He said they couldn't guaranty there wouldn't be any damage when they removed front bumper (clips broken etc ....) I said that's why I brought it to a dealer. they know the car and are supposed to be professional. If they couldn't do the job right ,then take the car off the hoist and I'll leave. Service manager got into it, (I wasn't to pleased by then) he acted like they have never seen a car before or how to do a simple job like this. I told him I thought the only reason they were acting this way was because I brought in an original Kia part myself and they didn't sell it to me. He said no , and I told him I didn't believe him. I then said I was going to write a review on a dealer rating site , he said go ahead,and he'd put note on my file (some sort of not too veiled threat )I told him to put the little number of parts they had removed back on the car and I'd take my car some place else! It seemed like they did not want or need my business, and dare I say, I'd question their competence. Never going back to Donnelly's again! More
Charged for service which was not rendered I took the car for wheel alignment among other services, I was charged 584.10 $ including 124.95$ for alignment, when I left I noticed that the proble I took the car for wheel alignment among other services, I was charged 584.10 $ including 124.95$ for alignment, when I left I noticed that the problem with the alignment was the same like before, I called them and asked why? They said that the machine for alignment was broken. I asked why did they charge me for the service when the machine was broken? Their answer was I can come once more when the machine will be fixed. I find that very dishonest' I had a previous similar experience when they claimed that all my brakes has to be changed and made an estimate of 880.00$, I took the car to another garage to discover that the brakes needed small repair and the job was done for 220.00$. I should have had my lesson the first time. More
The Service was friendly, professional. My car was ready in the exact time that I was told it would be ready and I was given a full explanation of what was to be done..... Well Done! in the exact time that I was told it would be ready and I was given a full explanation of what was to be done..... Well Done! More
My car was taken in on time and the estimated time of completion was met-which is very important to me as I am a consultant and time is money. The Customer Service Rep-Peter is always courteous and thor completion was met-which is very important to me as I am a consultant and time is money. The Customer Service Rep-Peter is always courteous and thorough. The work was done efficiently and on time. More