Dalmar Motors - Service Centre

Great service department Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it. They kept us informed through the process and went above and beyond. More

Incompetent SERVICE FOLLOW UP So the oil change to the 2011 TDI and oil all of drive way... NO APOLOGY JUST "an unfortunate event" unbelievable ....! thats it... what has happened So the oil change to the 2011 TDI and oil all of drive way... NO APOLOGY JUST "an unfortunate event" unbelievable ....! thats it... what has happened to customer service? More

Audi A6 Body Shop Repair I can't say enough about the experience that I have had at Dalmar Motors Collision Centre. They are amazing. Very professional and they go above and I can't say enough about the experience that I have had at Dalmar Motors Collision Centre. They are amazing. Very professional and they go above and beyond when it comes to customer service. From the moment you meet with Alex and Chris, you know your car will be returned perfectly. I had my Audi A6 repaired at another body shop, which I have gone to for 20 years. I was not happy with the job that they did so I went to Dalmar Motors and talked to Alex. He showed me how they cut corners when the painted my bumper. He fixed all of their mistakes and made my car look brand new again. Take my advice. Don't trust your car repair to just any body shop. Insist on going to the people who know how it comes apart and more importantly, on how is should go back together. Thanks again Alex and Chris. You guys are amazing. More

Off Brand Customization I brought my Dodge Ram to get some parts painted and tail lights tinted. Not only did they clean my vehicle inside and out, the parts they painted and I brought my Dodge Ram to get some parts painted and tail lights tinted. Not only did they clean my vehicle inside and out, the parts they painted and smoked out looked amazing! I'll be coming back soon for more parts to be painted once I can afford it! More

Can I go back yet? It's ways a pleasure seeing Conor both inside and outside of his work environment. He is quick to answer any and all questions about your vehicle, and It's ways a pleasure seeing Conor both inside and outside of his work environment. He is quick to answer any and all questions about your vehicle, and if he doesn't know or have the answer, he is quick to find it for you. Conors desk is always my first stop at Delmar Motors. Thanks again Conor for being such an awesome person. More

Nothing is simple Things that any other dealership can do easily, will be, and are made freaking complicated at this dealership. They have a glitzy looking set up; the Things that any other dealership can do easily, will be, and are made freaking complicated at this dealership. They have a glitzy looking set up; they have the free coffee machine; but, where the rubber needs to meet the road they can't make it happen. Service timelines are not met and they seem to be able to make a simple item a major issue every time. Communication seems to have to be routed through way too many people and in the end the message is garbled, mis-communicated and causes customer frustration and time loss. More

2006 Audi A6 rust warranty So I bought my 2006 Audi A6 used. Being a 10 year old car I noticed 2 small paint bubbles which I wanted to get repaired. I went to Dalmar Motors Coll So I bought my 2006 Audi A6 used. Being a 10 year old car I noticed 2 small paint bubbles which I wanted to get repaired. I went to Dalmar Motors Collision center and talked to Alex the manager. He said that they should be covered by Audi and submitted the claim. To my surprise Audi replaced the entire trunk and drivers door with brand new ones. When my car was in getting repaired Alex noticed that my front bumper was painted improperly from a different body shop in London and said that he couldn't have it leave his shop looking like that so he repaired my front bumper at no charge. The service I received at Dalmar Motors from Alex and his staff was over the top. I will be an Audi owner for the rest of my life and a loyal Dalmar Motors customer. Thanks again Alex for your amazing service. Darin. More

very poor service department Purchased new 2015 Q5. Sales service was fair but when I took in for the first service at 12k I had them look into a rattle. Told it would take 2hrs. Purchased new 2015 Q5. Sales service was fair but when I took in for the first service at 12k I had them look into a rattle. Told it would take 2hrs. 5hours later I got it back with extreme dissatisfaction. Our car has a light cashmere leather interior and there was grease and hand prints everywhere,smears on seats from greasy clothes ,door panels, headliner etc. When I told service, it was like I was being unreasonable and there was no sense of responsibility . They did have their cleanup person to wipe down the interior. Second problem was a rust stain coming from a screw under the door handle that their body shop looked at in April and took photos to make a service claim, said it would take two weeks to get a reply. This is July, still have not heard back,four months. This is not so much a problem with the employees as it is with the owner and management as they wont deal with the problems of staff performing this way. Management needs to react to surveys and the many dissatisfied comments other than my own if they want more than" one time purchasing customers". As a customer dropping 50 k and more, yes expect more than the corner used car lot!!!! More

Satisfied customer for 4yrs I've had excellent service at Dalmar for 4 years. They service my car, explain what they did, keep my car in very good condition which important beca I've had excellent service at Dalmar for 4 years. They service my car, explain what they did, keep my car in very good condition which important because I drive a lot. Greg Wagner has been outstanding helping me when I'm in Florida as well as Ontario. He helps quickly and with good results. I highly recommend the service at Dalmar. More

Worst Dealership Ever Liars/dishonest/incompetent....BEWARE!!! Worst most dishonest dealership I have ever had the misfortune to deal with. Buyer beware, service customers Liars/dishonest/incompetent....BEWARE!!! Worst most dishonest dealership I have ever had the misfortune to deal with. Buyer beware, service customers beware, body shop customers beware. Don't take a chance....don't go there. You have been warned. More