Dalmar Motors

I was very pleased with how helpful Robert was when I was questioning what to do next with a financial issue. Thank you so much. questioning what to do next with a financial issue. Thank you so much. More

I have been servicing my vehicles at Dalmar Motors for approximately 11 years (previously my Jetta and currently my 2022 Tiguan). Unfortunately, my recent experience regarding a coolant issue has been ve approximately 11 years (previously my Jetta and currently my 2022 Tiguan). Unfortunately, my recent experience regarding a coolant issue has been very disappointing. On November 20, 2025, during a routine service visit, the invoice indicated that the coolant level was “Full.” However, on January 30, 2026, while driving in extreme winter conditions (around -30°C), the red coolant warning light appeared. When I checked the vehicle, the coolant reservoir appeared to be completely empty. As a vehicle owner (not a professional mechanic), I checked the engine area and did not observe any obvious signs of coolant leakage, but I cannot determine the exact cause. I also checked the engine oil by wiping a small amount on a paper towel and did not notice any unusual discoloration. When I spoke with the service manager by phone, I was told that this situation “can happen.” However, when I requested that explanation in writing via email, my request was declined. I also contacted Volkswagen Canada, but after nearly a month of waiting, I was advised to resolve the matter directly with the dealership. Following that advice, on March 2, I sent a formal email to the Service Manager, General Manager, and Dealer Principal at Dalmar Motors, but I have not received any response. After 11 years of trusting this dealership for my vehicle service, the lack of communication and accountability has been very disappointing. Because of this situation, I will be filing a complaint with OMVIC to ensure my consumer rights are protected. More

The parts manager Erik is great! If you need parts definitely deal with him. Great atmosphere! If you need parts definitely deal with him. Great atmosphere! More

When purchasing or leasing you vehicle everyone will be nice and there are no issues but if you run into a problem they will argue with you and you will have to fight with them to get anything done to your nice and there are no issues but if you run into a problem they will argue with you and you will have to fight with them to get anything done to your vehicle even though it is 100 percent the fault of Volkswagen. Not going to get into the details but I won’t be getting another VW. The sales staff are great and the financing team too but the service department are not helpful and I am glad I will never have to deal with them again. VW has quite a few issues at the moment. The Atlas is a disaster as they have a whole Facebook group with all the issues with that vehicle and they are contemplating shutting down factories in Germany with the money they have lost with electric vehicles so I feel bad for the service team as they have to cover for inferior vehicles being built. Still no excuse for arguing with customers when the problem is with the vehicle quality. More

The dealership made purchasing a new vehicle a pleasure from start to finish. I could not have asked for a better customer experience than what Dalmar provided! from start to finish. I could not have asked for a better customer experience than what Dalmar provided! More

Charge for oil change I didn't requested. motor oil been I changed one week old. Changed some parts didn't needed like screw. The bill came 248 dollars. I drove out lot white smoke coming out motor oil been I changed one week old. Changed some parts didn't needed like screw. The bill came 248 dollars. I drove out lot white smoke coming out the exhaust. The drained the good oil the put some cheap oil and filter. More

Despite informing the staff and Manager (Michael Dalgish) that I had a medical condition, and medical exemption that prevented me from wearing a facemask, I was denied service. Apparently, it's ok for them t that I had a medical condition, and medical exemption that prevented me from wearing a facemask, I was denied service. Apparently, it's ok for them to discriminate against people with medical conditions. Furthermore, I was told from the Dealer Principle that "hope you soon understand “when are in it together” means thinking of others and not just oneself" Basically the Dealer Principle told me that my medical condition is BS, and I'm just being selfish. That's Dalmart motors professionalism in a nutshell. This will be my last Volkswagen vehicle. More

Absolute garbage customer service from this man. If you hate your job find a new one Apparently their cars only last 20,000km and then they wash there hands of it hate your job find a new one Apparently their cars only last 20,000km and then they wash there hands of it More

Vw driver Delmar it's the worst dealer in Canada . Do not go there !!! The worst service and memagment ever !!!! How do they survive for so many years ??? Delmar it's the worst dealer in Canada . Do not go there !!! The worst service and memagment ever !!!! How do they survive for so many years ??? More

Service the absolute worst! The service staff are completely incompetent. A problem that took over 2 months and 4 visits was never resolved. Another dealer identified and correct The service staff are completely incompetent. A problem that took over 2 months and 4 visits was never resolved. Another dealer identified and corrected the problem in 1 hour. Additionally, when you express frustration, they are condescending, arrogant, and unprofessional. Absolutely avoid this dealer! More