Charlesglen Toyota - Service Centre

Had my vehicle in for a premium detailing. Outstanding job! Car looked better than new and no crack or crevice was left unclean. Outstanding job! Car looked better than new and no crack or crevice was left unclean. More

Rear Coil Spring Replacement Safety and Quality Issue My Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were rep Sienna van was in the Charlesglen Toyota Shop for maintenance on Aug 11, 2023; and the right rear spring was found broken. Both rear springs were replaced back in 2019 Apr 05 in the Charlesglen Toyota Shop. The broken spring only had 22,282 km in the 4-year period; through my inquiry with my service adviser the replacement springs done in 2019 is aftermarket product with guaranty of 20,000km only (which cost $399.95 a pair for parts & $406.00 for labor, and I did not ask for aftermarket product). I find this is very disappointing. This troublesome issue was submitted to Mark McQueen, Assistant Service Manager for resolution. After a week I received subsequent Book An Appointment reminders to pay $920.40 for the rear springs replacement. More

Took truck in for oil change. Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator a Was emailed prior to say they wanted to do a full service package. I responded with only wanting an oil change this time. Appointment coordinator acknowledged this and stated that’s what would be done. However when picked up they charged me for the full package as they stated that is what was done. Emailed back to the booking coordinator. They stated they would escalate to their manager and I would hear back this week. So far nothing. They have the money and aren’t interested in correcting their mistake. I will be going elsewhere now. UPDATE June 29: I received an email from Mark McQueen the support manager apologizing for having issues. That he’s spoken to those involved and “as per our phone conversation, he will credit the service done that I didn’t ask for”. Actually I have yet to receive a phone call from them. No voicemails on any phones. No missed calls in the call logs so not sure who he talked to and agreed to this. So Charlesglen Toyota did service I didn’t ask for. Charged me for it. Says I agreed to something I haven’t. And continues to hold my hard earned money. This makes me want to go back to them even less. If they refunded the non-requested service, maybe I’d think about it. Growing more and more frustrated. UPDATE July 3, 2023: So after the above posting from June 29, Mark McQueen called me. The first time I’ve talked to him. He was confused on talking to me and that my wife has a Toyota coming in for servicing which we don’t have another Toyota. Long and short. Refunded my money to my credit card for the services I didn’t request. All of which was in writing declining it. Lastly I was asked to delete this review as they don’t want negative feedback. I think that is unfair to the public as everyone has the right to know the ups and downs of a business. More

Absolutely check Charlesglen's prices. If you're not aware, they raised their services pricing a while ago. I'd like to say that, over the years, I have absolutely no complaint about their If you're not aware, they raised their services pricing a while ago. I'd like to say that, over the years, I have absolutely no complaint about their service work - just the prices in place now. Example - in the last three estimates I've gotten, they have been higher anywhere from 19% (Last is a savings of $726 on Charlesglen's estimated cost of $3800) to 50% (wiper blades - estimated at $36 a blade installed here - $16 installed elsewhere. Including things as simple as Charlesglen car rental $50. Stampede Toyota car rental - $25. I'd encourage you to always get estimates! More

Absolutely the best dealership! Their service can’t be beat. Don’t go anywhere else! Their service can’t be beat. Don’t go anywhere else! More

Service department is in disorganized. Folks at the desks are rude as xxxx. The service department is the very definition of incompetent. Folks at the desks are rude as xxxx. The service department is the very definition of incompetent. More

Mark McQueen always provides 5 star customer service. Every problem with my car seems to be a challenge he wants to solve. Much appreciated!! Every problem with my car seems to be a challenge he wants to solve. Much appreciated!! More

Ashley at charlesglen dealership has been excellent to deal with We are very appreciative of the service we've received! deal with We are very appreciative of the service we've received! More