Charlesglen Toyota

new vehicle purchase Overall experience was very good. All questions answered from sales, finance and final delivery. Kept me informed all the way through. Would recommend Overall experience was very good. All questions answered from sales, finance and final delivery. Kept me informed all the way through. Would recommend Charlesglen again More

Great service Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the thin Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the things done right away. More

Absolutely amazing customer service I researched all the Toyota dealerships in Calgary, reading reviews and looking for a specific vehicle to trade our truck in for. We walked into Charl I researched all the Toyota dealerships in Calgary, reading reviews and looking for a specific vehicle to trade our truck in for. We walked into Charlesglen and were introduced to Sam who would be showing us vehicles. Right away you catch on to his friendly and outgoing personality. Sam showed us the 4Runners we were interested in and was very detailed in all the options and upgrades and standard items within them. He was very informative about Toyota and the process of if you were to buy brand new and what to expect. He wasn't sure if we were interested in used and asked us of we wouldn't mind checking out a used 4Runner. We were more than happy to. After test driving the used, but still very new 4Runner, we knew we were set on it. Sam was great with the whole process of writing paperwork and didn't leave a single detail out. He handed us off with ease to the finance department to complete paperwork and Alison was absolutely thorough and witty and funny to deal with. She set us up for pickup 2 days later and had all the extras we paid for completed for that day Charlesglen made us feel welcomed and treated us like gold. Any concerns we had were answered and we felt secure knowing we were making the right choice. Jim made our pickup fun and he was a complete blast to go through all of the extras on the truck. He involved our daughter alot which made her so happy! To all who were part of this huge purchase, we thank you and look forward to seeing you in the future for any new purchases!! More

Everyone wanted to help Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel comfortable. Which in turn made our experience very enjoyable. This is the second vehicle I bought from charlesglentoyota, and I will buy another from them as well. More

4Runner purchase We received amazing care and service as soon as we walked in the door! Every detail of our visit and purchase was looked after for us. Very convenient We received amazing care and service as soon as we walked in the door! Every detail of our visit and purchase was looked after for us. Very convenient for us as we came from an hour away. More

Better choices Not recommend . Poor communication , friendliness & customer service . Used vehicle prices are way to high . Based on reviews i decided to check this Not recommend . Poor communication , friendliness & customer service . Used vehicle prices are way to high . Based on reviews i decided to check this place out but it was a very unsatisfactory experience . Ended up buying new at CMP . I was very pleased with their service & the deal i received was awesome . Sad to say but I will never return to Charlesglen Toyota . More

Purchase of 97 4Runner Good experience with Sean. Did not feel any uncomfortable situations of honesty or truthfulness. The vehicle was nicely cleaned. My wife and I were Good experience with Sean. Did not feel any uncomfortable situations of honesty or truthfulness. The vehicle was nicely cleaned. My wife and I were treated very well both with our time and questions. More

Wonderful used-car experience! I purchased my first car (at age 31!) and Khalil and the Charlesglen staff made it a wonderful experience. I would definitely recommend everyone purc I purchased my first car (at age 31!) and Khalil and the Charlesglen staff made it a wonderful experience. I would definitely recommend everyone purchase from this dealership. The entire process from walking in with questions and a specific budget, to driving out in my new-to-me RAV4 was excellent. Staff and service are top notch, I felt supported through it all. The staff made me feel like I was listened to and heard throughout each step. It was better than expected throughout. Thanks Kahlil and Charlesglen staff!! Highly recommend. More

helpful and kind also supportive Im really happy to work with charlsglen toyota because Im for confident to trust the car they offer me instead of going to other website Im really happy to work with charlsglen toyota because Im for confident to trust the car they offer me instead of going to other website More

The amazing staff is one reason I keep returning! There is no better team than the staff at Charlesglen! While I believe Toyota vehicles sell themselves, the staff performs head and shoulders above a There is no better team than the staff at Charlesglen! While I believe Toyota vehicles sell themselves, the staff performs head and shoulders above any other customer-service business I have dealt with. They make the lease/purchase process of a new vehicle devoid of stress, hassles and high-pressure sales tactics-it is one of the reasons I keep returning after 15 years! The second reason is the outstanding staff: Paul Gorsline, Lease Manager, is not only extremely knowledgeable, but works tirelessly to provide choices that will work for you-and does it all so effortlessly. Kerri Hope, Financial Services Manager, not only makes the entire financial process stress-free, but does so with such ease, I felt like I was out having coffee with a friend. And finally, Mark, who does the final reveal (I mean customer orientation for new vehicles!). He expertly supplies the knowledge to get you behind the wheel with confidence. My successful leasing experiences involved many people and continues to demonstrate Charlesglen's hard-working, knowledgeable and experienced staff. Throw in the ease in which they make it appear, there is no better example of customer service! More