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Charlesglen Toyota
Calgary, AB
1,545 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,545 reviews
May 10, 2018
Exchange 2 for 1 changed two vehicle's on lease into one. 4Runner and Corolla for Sequoia. Mike was organized and efficient with good advice regarding options, colou changed two vehicle's on lease into one. 4Runner and Corolla for Sequoia. Mike was organized and efficient with good advice regarding options, colour, delivery. communicated clearly and regularly with timely responses to my calls/emails. Vehicle exchange went smoothly and everything was done with out a hassle. thank you MIke! More
by prdck
May 10, 2018
Great experience Everything went smooth, no haggling. Finance and delivery was easy. People were all helpful and friendly. Second vehicle we purchased here and will Everything went smooth, no haggling. Finance and delivery was easy. People were all helpful and friendly. Second vehicle we purchased here and will be back More
by Marc landry
May 09, 2018
Just like any other dealership. Average. However.. Colin gets a 10/10 from me. I wish every single service advisor could mirror Colin's approach. In fact, all of you could learn A LOT from Colin. Infor Colin gets a 10/10 from me. I wish every single service advisor could mirror Colin's approach. In fact, all of you could learn A LOT from Colin. Inform and engage the customers about what you're doing to their cars rather than just treating it like an in-and-out! I liked Mark a lot too, but my experience with Colin - just over a year ago - was both unforgettable AND unbeatable. More
by Seasoned Customer
Employees Worked With
Colin Wiebe
May 01, 2018
Vehicle Service I had a wonderful experience once again at Charlesglen Toyota. I had to leave my car for a major fix up for a day and a half. Colin Wiebe made the pro I had a wonderful experience once again at Charlesglen Toyota. I had to leave my car for a major fix up for a day and a half. Colin Wiebe made the process of dropping off and picking up my vehicle a breeze. He answered all my questions and returned my phone calls in between service. He set up a rental vehicle for me ahead of time and made my experience seamless. Sheldon D'Souza, the mechanic who worked on my vehicle had noted my left back tire was leaking and fixed it for me. He was there was I was picking up and explained all the work that was done and recommendations for further maintenance required. The team really made me feel well taken care of. I will surely be returning to this location for servicing my vehicle. Thanks Charlesglen! More
by Matthew Boody
Employees Worked With
Sheldon D'Souza, Colin Wiebe
April 27, 2018
Amazing service! Costumer service is the number one focus of this dealership. No pressure sales and very smooth, easy process. I would definitely recommend checking Costumer service is the number one focus of this dealership. No pressure sales and very smooth, easy process. I would definitely recommend checking them out. More
by Heatherthescot
April 26, 2018
Helpful, knowledgeable, client focused. My car was towed away from an accident so I did some online shopping and got lots of advice from friends. I knew more or less what I wanted in a previ My car was towed away from an accident so I did some online shopping and got lots of advice from friends. I knew more or less what I wanted in a previously owned vehicle, relatively new, with a checklist of features and within a price range. Sean knew of a Rav4 just traded in and we took it for a test drive. He facilitated a hold for several days while I waited for confirmation that my car was a total loss. Lydia in finance and later Phil handled all the paperwork, Kim stopped to chat (about cars and his mother:)). At pick up Mark thoroughly went over the features. When I picked up the car it was detailed like new. I never felt pressured and my many questions and requests were handled smoothly. I think that I got a fair deal (including a set of studded tires!) and have confidence that if I need anything I can call or drop in. Charlesglen debunks those old myths about used car sales:-) More
by Coco85
April 26, 2018
Great overall experience I’d like to compliment Charlesglen Toyota for their commitment to making my recent purchase a great experience. The team members we met from sales, t I’d like to compliment Charlesglen Toyota for their commitment to making my recent purchase a great experience. The team members we met from sales, the business office and comissioning were professional and courteous. I left the experience feeling that I was treated well. More
by Mark1213
April 26, 2018
Great experience Sean was extremely knowledgeable and helpful when we came in to test drive our van. His easygoing personality made the experience of buying a vehicle Sean was extremely knowledgeable and helpful when we came in to test drive our van. His easygoing personality made the experience of buying a vehicle stress free. Great job! More
by Kari H.
Employees Worked With
Sean Nixon
April 20, 2018
Service Has Fallen I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences have been positive and I was happy to recommend this dealership to friends and family. I don't think I will now. A bit ago, I took my Carolla in for servicing (the car was originally bought from Charlesglen by my father-in-law in 2006). As I was driving home I noticed that the clock in the dash was not secure. Knowing that soon I would be bringing in my new 2018 Carolla (also bought at Charlesglen) for a cargo liner, I thought I would make my appointment then to have them resecure the clock. When it was time to bring in the new Carolla, I made an appointment as they were installing the cargo liner. Everything seemed good. I brought the old Carolla in for the appointment, checked in, and sat down waiting for the job to be done. Unfortunately, the manager/advisor came out and informed me that they would not do the job; that they would not fix what they had broken. She told me that where they opened my dash originally was not where the clock is. I obviously don't know what part of the dash was actually opened up when my car was originally serviced because I wasn't there. All I know is the clock was fine before the service, it was not after the service, and that I didn't open up the dash myself. Of course, I could not prove this to be true, how could I? However, the manager/advisor could not prove that this did not happen either. So, it follows that she assumes, without evidence, that I was mistaken or lying. It is a bit insulting that she would assume that I could be mistaken about something like this. And, it is very insulting if she assumes that I am lying. Particularly since she has no reason to think this of me. This is not good customer service. She provided no evidence that this did not happen and I, likewise, did not provide any evidence that it did happen. So, she simply jumps to the conclusion that I am kinda dumb or dishonest (I'm assuming to save a buck for the company). To add to this poor experience, the manager tells me that I won't be charged for the "work" that they did. So, am I supposed to be grateful that I am not being charged for them not fixing what they broke? Geez, thanks. My family has been loyal customers to Charlesglen for over a decade and it was disappointing to be treated like I was either daft or dishonest. It was also disappointing that they refused to own up to what they did. I will probably go back to keep my new Carolla serviced based on past positive experience. However, if this poor customer service continues, I will drive further to get the work done. I am planning to buy a new Tacoma in the next few years but I doubt it will be at Charleglen. More
by Justin Wishart
Employees Worked With
Pamela, Janzen
April 19, 2018
Excellent sales and services Darcy spent close to an hour with me while I came in to take a look at the 2018 Sequoia. He was very polite, courteous and informative. He also did Darcy spent close to an hour with me while I came in to take a look at the 2018 Sequoia. He was very polite, courteous and informative. He also did a follow up call with me a few days later. I would highly recommend Darcy. More
by Kenc
Employees Worked With
Darcy Funk
