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Charlesglen Toyota
Calgary, AB
1,511 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,511 reviews
February 09, 2018
Easy to deal with, clean, conveient I received great customer service. The dealership is the right size and clean. I feel that i received a good deal and they made it easy to trade in my I received great customer service. The dealership is the right size and clean. I feel that i received a good deal and they made it easy to trade in my used vehicle. More
by Djkluks
February 05, 2018
Satisfied Everyone was friendly,informative and I will assume, apptempted to give me the best deal possible on my new vehicle purchase . Kate was very helpful a Everyone was friendly,informative and I will assume, apptempted to give me the best deal possible on my new vehicle purchase . Kate was very helpful and answered all of my many questions . She spent a lot of time showing me the new features More
by Suv2028
February 04, 2018
best first buyer experience as first time buyer i was little nervous and didnt know what to expect but received a recommendation to go to charlesglen toyota anf ask for Sean Nixo as first time buyer i was little nervous and didnt know what to expect but received a recommendation to go to charlesglen toyota anf ask for Sean Nixon. Luckily for me he was available to help me and answer all question which helped me to finalize my decision of what type of car i am going for. During test drive pointed all cars features. Also thank you to Phil Dao, who explained everything to me about financing and helping to set it up. and Marc who helped me to get to know my car when i picked my car. I felt very welcomed by all toyota staff and i will come back when its time to change a car. More
by Eva
February 01, 2018
Informative All persons I dealt with were very helpful in explaining things about the financial process as well as the car features. Many features of the car I bo All persons I dealt with were very helpful in explaining things about the financial process as well as the car features. Many features of the car I bought were new to me so it was good to have everything explained. More
by marlene
February 01, 2018
Pleasant experience with my new Tacoma Kate Shakula was extremely helpful and personable with the sale of my Tacoma, and she followed up promptly with any questions I had. Overall, a pleasa Kate Shakula was extremely helpful and personable with the sale of my Tacoma, and she followed up promptly with any questions I had. Overall, a pleasant experience. Thanks! More
by tacoma21
Employees Worked With
Kerri Hope, Kate Shakula
January 31, 2018
I wish I could say better things. I found Mark to be very insincere. He followed just about every car salesman "trick" that I have read about. There was no effort to qualify my needs I found Mark to be very insincere. He followed just about every car salesman "trick" that I have read about. There was no effort to qualify my needs, wants and budget for a vehicle. His focus was on the sale, not facilitating the purchase of the best possible car for ME. He took far too long to return the test vehicle to it's spot - over 5 minutes, when it took less than one to get it. I just didn't trust him, and felt like he was manipulative (granted in a very nice, polite way). I hate that you have to go through someone that doesn't have the ability to make the call about pricing; it's a totally unnecessary middleman that adds to the time needed to complete the transaction, and detracts greatly from the experience. I look forward to the day when dealerships can just have upfront pricing that is non-negotiable so that car shopping is not such and ordeal and something to dread. More
by naughtylilcat
January 31, 2018
Easily the Best Experience Ever The past week I had the pleasure of picking up my brand new 2018 Tacoma. From the moment I walked in to Charlesglen a month ago to the moment I left The past week I had the pleasure of picking up my brand new 2018 Tacoma. From the moment I walked in to Charlesglen a month ago to the moment I left I have never dealt with a better experience in the service industry. When I approached the dealership for some advice on vehicles and information I was instantly referred to Tyler Medland. Not only was he recommended to me to speak to but I was greeted and helped by Tim Beach. Welcoming myself at the front doors as I walked in I had install felt in good hands. Tyler would take his time for several hours that day with a test drive and information session showing me what seemed like an endless amount of options and packages for the truck I wanted. He was patient and helpful as we corrected and changed things multiple times. After finally deciding on a vehicle I had left to think things over before making a purchase. Over the next two weeks I had tons of questions. Not only did Tyler answer them all for me in an extremely fast response time, but would often spend time talking to me on his days off and hours off to make sure that I was looked after with all my questions. Above and beyond what is expected of anyone in Sales. Once I decided I wanted the truck, Tyler helped me with the final paperwork and sent me off to financials. Phil Dao was amazing in his work and help. Once again showing that each level of this dealership cares and takes their time with customers. This past Thursday I was finally able pick up my new Tacoma. After all this great service I didn't expect much more to be honest...how much better could it get. Thats when I met Jim McAlorum. What a great guy. For the next 30 mins he walked me through my truck detail by detail. Left no questions unanswered and had so many helpful hints. It was like I had my own 'Q' from James Bond...I kept waiting for an exploding pen or ejector seat. His humour, time and care will always be remembered and appreciated. After all this great experience I was on my way. I am very thankful for the amazing experience and attention to care & detail that everyone gave me. In a world of speed and hurry up it was very nice to feel appreciated. As a teacher I try to instil these values in students I work with and its always positive reinforcement to see it in action. When you buy a new vehicle its comforting to know that you joining a great family and team of people that look after one another. Would never recommend another dealership over Charlesglen. Hands down, best sales I have ever had, from shoes, groceries, houses to cars. Thank you. -Court More
by courtrustemeyer
January 30, 2018
Excellent service We bought Toyota rav 4 and we had very good service. Katerina Shakula provided us nice consultations and helped with our choice. Also she helped with We bought Toyota rav 4 and we had very good service. Katerina Shakula provided us nice consultations and helped with our choice. Also she helped with delivery car and answered for all my questions. Thank you very much!!! More
by Yana toyota
January 30, 2018
Great Experience Kate Shakula was great to work with, she helped me find the right vehicle at a great price. I would recommend Charlesglen Toyota to anyone. Kate Shakula was great to work with, she helped me find the right vehicle at a great price. I would recommend Charlesglen Toyota to anyone. More
by Afo Fapojuwo
Employees Worked With
Kate Shakula
January 30, 2018
Great and easy experience This was my first car purchase. Kate was very helpful and explained the process well. Kate and her team did her best to make my car payments as low as This was my first car purchase. Kate was very helpful and explained the process well. Kate and her team did her best to make my car payments as low as possible. I'm grateful to have her as the associate who helped me purchase my first vehicle. Thanks Kate! More
by dssantos
Employees Worked With
Wesley Simpson, Kate Shakula
