Charlesglen Toyota

Great follow up and excellent communication We had a great experience with Charlesglen Toyota. They followed up with emails and phone calls, showing us the used vehicles in stock and sent us new We had a great experience with Charlesglen Toyota. They followed up with emails and phone calls, showing us the used vehicles in stock and sent us new listings when they came in. we had decided to pay cash for our purchase however and did feel some pressure to lease , as it was mentioned numerous times. But besides that our experience was great. More

Excellent experience with Charlesglen Toyota We liked the professionalism, dealings and the attitude to help us in accommodating our budget and requested options. Admire the patience of the fina We liked the professionalism, dealings and the attitude to help us in accommodating our budget and requested options. Admire the patience of the financial advisor. More

Highlander Purchase Great service received. The vehicle is good, but unfortunately bench seat is not available on the limited package or complete safety assistance featu Great service received. The vehicle is good, but unfortunately bench seat is not available on the limited package or complete safety assistance features option (front and back parking sensors) are not available on the other packages More

Purchase of my 2018 4RUNNER TRD PRO Everything and everyone was great through my whole experience working to purchase my new vehicle. Thanks everyone for making me feel like I was part o Everything and everyone was great through my whole experience working to purchase my new vehicle. Thanks everyone for making me feel like I was part of the Toyota family beforehand (even though I wasn’t).. But I definitely will be for years to come. More

Superb, honestly caring lease advisor This man actually came to my home to help me with a phone connection problem in my new Camry hybrid. As well, the service folk do everything they can This man actually came to my home to help me with a phone connection problem in my new Camry hybrid. As well, the service folk do everything they can to assist. A first rate dealership.... More

Excellent Service I have the best experience out of all the dealership I had been to. The staff of Al departments are so friendly. Toyota is the only brand I am going t I have the best experience out of all the dealership I had been to. The staff of Al departments are so friendly. Toyota is the only brand I am going to drive. More

Great job! Nice first experience in Alberta buying that Dodge Ram. The service was friendly and I did feel part of the family right away. Thanks to all the team Nice first experience in Alberta buying that Dodge Ram. The service was friendly and I did feel part of the family right away. Thanks to all the team at charlesglen! More

Just Brutal I had been in contact with there "Businessd Development Manager, Ruben for more than a week about my interest in a 2009 Infiniti. We had exchanged se I had been in contact with there "Businessd Development Manager, Ruben for more than a week about my interest in a 2009 Infiniti. We had exchanged several email about the car and some questions I had. Ruben up to that point was very helpful. Friday I sent an email that I would be coming down to see the car on Saturday, Ruben had asked several times if Satruday was a good day for me to drive from Edmonton to Calgary to see the car. Saturday morning he replyed to my email at 9:29 am saying he was waiting for my arrival at the dealership. I get there....and the car had been sold the previous night! I drove three hours one way for nothing! Then to add insult to injury Ruben emails me at 9:35 to say the car is sold and I should stop in to see if they can sell me a different car! I"m thinking "I'm sorry" might have been more appropriate. I don't begrudge the dealership for selling the car, but Ruben should have left *some* kind of notice that a potential customer was coming from out of town to look at that specific car and to contact me if the car sold previous to my arrival. Safe to say they won't be getting my business. More

outstanding experience Mr. Tyler Medland helped me in buying the used Dodge Dakota, he went out of the way in making the deal from start to end. Thank you Medland. Mr. Tyler Medland helped me in buying the used Dodge Dakota, he went out of the way in making the deal from start to end. Thank you Medland. More

Exceptional Service Beginning with sales, Charlesglen was patient, persistent, friendly, accurate and absolutely committed to providing us with the exact vehicle we wante Beginning with sales, Charlesglen was patient, persistent, friendly, accurate and absolutely committed to providing us with the exact vehicle we wanted. Post-sales service was exceptional! The vehicle detailing returned it to "new" in all aspects. The finance department was organized, informative and efficient. The process to train the customer on the vehicle's many options followed a very logical and well structured sequence and totally informative. Their showroom, the customer waiting area, their service facility and the vehicle pickup room were clean, bright and very welcoming. Shopping for a vehicle at Charlesglen was a very welcoming and relaxing experience. Awesome customer focused team!! More