Charlesglen Toyota

Valerie was very friendly, easy to talk to, helpful, and would answer my questions in any situation regardless of whether I’ve asked them before. additionally, made the registration and insurance process si would answer my questions in any situation regardless of whether I’ve asked them before. additionally, made the registration and insurance process simple and seamless, everything was completed in a few hours. Loved her cookies that I got every time I saw her, they were delicious! Thank you again Valerie! More

It was a 5-star service when I bought from this dealership. But the first service was terrible and unacceptable. I bought the four-year Platinum ECP for my 2025 RAV Hybrid Limited and I was told 6 dealership. But the first service was terrible and unacceptable. I bought the four-year Platinum ECP for my 2025 RAV Hybrid Limited and I was told 6 free services in three years totally free including oil change. The first service, they charged me $153.93 for oil change. Then I was told the ECP does not cover oil change for every service. It was because the Hybrid model, oil change every 16,000 KM. The owner's manual and the Toyota website specified every 6 months/8,000 KM. So, think it over before you buy their ECP package. My friend bought a Hybrid Sienna from them and oil change was free. I really don't understand, and lose the trust of Toyota. They screwed up my booking schedule and I had to wait 3 and a half hours for the first service. More

It was a great experience with Val, and Toyota. I would recommend. I am 100% satisfied customer. It’s been just few weeks after I bought my Toyota RAV4. However, since I ordered and received my car I would recommend. I am 100% satisfied customer. It’s been just few weeks after I bought my Toyota RAV4. However, since I ordered and received my car, the process was very easy with Val and Toyota. More

Great experience with buying Toyota RAV4 2025 Hybrid. I recommend this dealer to anyone. Thank you Val making my process easier. I recommend this dealer to anyone. Thank you Val making my process easier. More

We honestly thought it would be impossible to get a car, especially with how much our family needs one this winter season. But everything changed when we visited Toyota Charlesglen, where Ann Reyes came hig especially with how much our family needs one this winter season. But everything changed when we visited Toyota Charlesglen, where Ann Reyes came highly recommended—and she truly lived up to it. Ann is always at your service, very hands-on, and ready to help with anything you need. The car we got has been perfect for our family—reliable, comfortable, and exactly what we hoped for in the colder months. A huge thank-you as well to Aaron, who handled the financial side with so much care and attention. He made sure everything stayed within our target budget and explained every detail clearly. Both Ann and Aaron were always available to answer our questions and guided us through every step. They have the best team, and we are genuinely grateful for their support and outstanding service. Kodus! More

After missing out on 1 vehicle, Val came through for me with flying colours, alerting me to a better find: a '24 Highlander Hybrid trade-in that hadn't even arrived yet. When it did, 'Ruby' was just as Val with flying colours, alerting me to a better find: a '24 Highlander Hybrid trade-in that hadn't even arrived yet. When it did, 'Ruby' was just as Val had described:pristine! As has been my overall experience at CG with Val and Alison, Jaz in finance, and parts & service for winter tires & rims. Everyone conspired to make my path as smooth as possible. I can honestly re-iterate all the positive words here about Val Parsons, her cookies, and Charlesglen. More

Val is the best sales advisor i have ever met. This is the 3rd time my family is ordering through her and the next one will be for my girls when they enter university and I will surely come throug This is the 3rd time my family is ordering through her and the next one will be for my girls when they enter university and I will surely come through Val. She's a very understanding person, I give her 100 🌟 🤩 More

Dealt with Val P. and she was fantastic. She went approve and beyond what I would expect (and her cookies were delicious!). I was very satisfied with what they offere and she was fantastic. She went approve and beyond what I would expect (and her cookies were delicious!). I was very satisfied with what they offered on my trade-in and the new vehicle has been flawless. Very satisfied! More

Steve Duke was spectacular. Straight out of the gate, transparent, provided every detail, car fax, maintenance history, and answered every question I had accurately. Even provid Straight out of the gate, transparent, provided every detail, car fax, maintenance history, and answered every question I had accurately. Even provided BC import details. Took all the stress out of buying a truck. 10/10 would recommend. More

Just purchased a 2025 Toyota Tacoma Sport from Charlesglen Toyota. Val Parsons was amazing to deal with. She was very attentive, and knowledgeable about the vehicle, not to mention how pleasant, h Charlesglen Toyota. Val Parsons was amazing to deal with. She was very attentive, and knowledgeable about the vehicle, not to mention how pleasant, helpful and friendly she was through the whole process. The entire team from Finance, (Jaspreet, Kingsley) to the run through of how the truck operates, (Mark) was top notch. My truck was also ordered in through Charlesglen and I was given a November 8 arrival date, and to my amazement they had it in and ready to be picked up by October 31st! I was extremely happy! Outstanding service through and through I would totally recommend using Charlesglen Toyota to anyone in the market for a new vehicle. Plus Val’s Cookies were amazing. More