Charlesglen Toyota

It was a pleasure to work with Val on this purchase. The whole team behind her was helpful, informative, and efficient. The whole team behind her was helpful, informative, and efficient. More

It was a pleasure working with Val for our Sienna deal. We also appreciate the dealership who offered us a vehicle in demand the pricing that's mostly around MSRP without a lot of mandatory add-ons. If you We also appreciate the dealership who offered us a vehicle in demand the pricing that's mostly around MSRP without a lot of mandatory add-ons. If you are interested in improving customer experiences, I would suggest the finance manager and other more senior manager lower the pressure to ask customers to purchase various protection plans or extended warranties. It would make customers more pleasant if you simply explain those to them and give them some time to think about it, especially if they have family members present, then take the decision the customers give without further persuasion or being visibly disappointed.  More

Also 5Stars to Nasir finance gentleman, couldn’t see him on your list but does an exceptional job. on your list but does an exceptional job. More

Excellent customer service. Special kudos to Val Parson, she is the best, has a lot of knowledge about the cars and explain it in a very easy way. I wouldn't think twice to come Special kudos to Val Parson, she is the best, has a lot of knowledge about the cars and explain it in a very easy way. I wouldn't think twice to come here to buy a car. More

Got my car earlier than expected! Very accommodating and made the whole buying a turnover process simple and straightforward. Very accommodating and made the whole buying a turnover process simple and straightforward. More

I love the staff. Thanks to Anne and her team, Angel and Sam you make a huge difference. Awesome people and very helpful and accommodating. Manager Aaron you are also Thanks to Anne and her team, Angel and Sam you make a huge difference. Awesome people and very helpful and accommodating. Manager Aaron you are also amazing. I would recommend Chalrlesglen to my friends and family. Fantastic!!! More

You sold we a 2019 Rav4 a few months ago. The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they sai The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they said it would cost $188 per hour to diagnosis what is wrong with it. This is a known problem. It is all over the internet that their are liftgate problems with the Rav4. Why wasn't I told about this little problem before you sold me this vehicle? You guys are such a rip off artists!! More

Val’s knowledge and ability to simplify the presentation of options made my decision so simple. of options made my decision so simple. More

The customer service is excellent. Out sales person Damon made sure that we were well taken care of and satisfied with each step of.our purchase Out sales person Damon made sure that we were well taken care of and satisfied with each step of.our purchase More

Excellent customer service. Product Advisor Damian Jennings was one of the best I’ve worked with. Very honest, knowledgeable, and friendly. Product Advisor Damian Jennings was one of the best I’ve worked with. Very honest, knowledgeable, and friendly. More