Capital GMC Buick Cadillac - Service Centre

The service department has not fixed my issues in three trips to the dealership. The have no commitment to customer satisfaction or resolving the issues with my vehicle I have received several emails trips to the dealership. The have no commitment to customer satisfaction or resolving the issues with my vehicle I have received several emails asking for my comments on service and provided them but no one calls or is concerned about my outstanding issues. I received 500.00 for my used truck when I traded it in January 5, 2013 and now the dealership is offering 2,000.00 for any trade in. Not really fair. I could go on for a long time, but I'll leave it at that for now. I'd like to speak with Bruce Axelson in person. More

I have bought several vehicles from Capitol and I was treated with respect . All staff are friendly and answered all questions that I had. All the staff greeted me upon arrival or just walking by, making treated with respect . All staff are friendly and answered all questions that I had. All the staff greeted me upon arrival or just walking by, making sure I had coffee or water. I will tell others to go to Capitol. More

Josh was very good at checking when the parts were coming in and notifying me what the status of my car was. I also liked when I asked for some things we talked on the phone about to put put into the text an in and notifying me what the status of my car was. I also liked when I asked for some things we talked on the phone about to put put into the text and he did it right then and there, no fuss no muss. Thank you! Curtis Bzdel More

The first oil change I had done was inadequate. The oil leaked from the filter onto my garage floor and driveway. But the second oil change was done properly and FREE! I had bent a protective bar under leaked from the filter onto my garage floor and driveway. But the second oil change was done properly and FREE! I had bent a protective bar under the engine and it was rubbing the manifold when I accelerated making an annoying noise. The first visit the mechanic said he did not hear anything and "everything was tight". But the noise persisted. The second visit Kristin asked me if there was any other issues other than the oil change. I repeated the noise story and she said they would find it. It came back from the oil change and again the mechanic said no problem and no noise. Kristin would not take no for an answer and set me up for a ride with master mechanic Mike. He found the bent bar right away and fixed it for free! Great work by Kristen and Mike. They did a fantastic job and kept me coming back, even making up for the inadequate oil change and apparent glossing over of my issues by the mechanics. Thanks! More

Don's friendlyness and his compassion for what he does shines through. You can put your faith and trust in him to do the best job for you and he has your best interest at heart. Don goes that extra does shines through. You can put your faith and trust in him to do the best job for you and he has your best interest at heart. Don goes that extra mile to make sure you have what you need and makes sure you walk away satisfied. I will be recommending anyone and everyone that they visit Capital and ask for Don to have the most pleasant Products Specialist looking after them. Thanks for all your hard work Don. You are pretty darn special. More

We took our vehicle for service and when it was not able to get fixed that day, as dealership service was booked up, we decided to look at other vehicles. Colin, our salesperson, was very good to deal with to get fixed that day, as dealership service was booked up, we decided to look at other vehicles. Colin, our salesperson, was very good to deal with. Not pushy or arrogant. Answered our questions and was a pleasure to deal with. Overall, our vehicle trade went very smoothly. More

Lana was a great sales rep! She wasn't a pushy sales person and didn't pressure us into buying a vehicle. We were able to test drive the vehicles that we were interested in and the process wasn't compli person and didn't pressure us into buying a vehicle. We were able to test drive the vehicles that we were interested in and the process wasn't complicated. She was very accomodating in searching for our needs and answering all of our questions and ensured we understood the terms. I would recommend seeing her, she was very pleasant and sincere and made the experience a breeze! More

I've had my Chevy vehicles serviced by Capital and the work has been good with exception to a couple times dealing with electrical work on an older car ('98) and a warranty issue. Even with the mishap the work has been good with exception to a couple times dealing with electrical work on an older car ('98) and a warranty issue. Even with the mishaps, and the extra running around they caused me, they still got it fixed and done right in the end. Had they done a little more troubleshooting before pointing a finger, it could have been avoided though. Another time they were unable to supply a rental vehicle as per warranty service agreement. They couldn't even provide me with a vehicle off the lot, in spite of the fact they will allow test drives over the weekend. No courtesy vehicles either. Everything else the service people have done has been great. I was only able to add the two managers I dealt with in service, the techs are not listed. More

Chad has been our service consultant on a few occasions and he makes sure everything can and will be done correctly and also by getting the best possible service.He exemplifies cusomer service and is secon and he makes sure everything can and will be done correctly and also by getting the best possible service.He exemplifies cusomer service and is second to none.Chad Playford is a TOP NOTCH SERVICE CONSULTANT. More