Capital GMC Buick Cadillac

The attention to detail was incredible! I bought the car! But, I could not have done it without smooth transitioning between each department which was meticulously manufactured by Trevor Becker and Dan Brode But, I could not have done it without smooth transitioning between each department which was meticulously manufactured by Trevor Becker and Dan Broderick. Without their guidance and direction, I would not have met Jona McLeod in Financing, nor Roberta Lindsay in Service. Each step in my process was carefully considered - I was given the respect and honesty needed in order to make this purchase. Every aspect was discussed, nearly every corner of the dealership was proudly displayed. I could not have asked for a better customer service experience. I entered this transaction with an open mind, and left with my 2013 Cruze - as well as an open invitation to call if I had anything which hadn't already been explained. I am delighted with Capital's progressive, up-to-date attention to on-line and mobile service. But thunderous applause to Trevor Becker, who, on his day off, ensured that when I left the dealership in my new car, I was confident in my purchase, pleased with the results and eager to share my good news. Thank you Capital GMC! More

I initially came in on December 3rd to test drive a few vehicles I’d seen on Capital GM’s website. I had asked to speak with Dennis Nakonechny directly as we were being aggressively followed throughout the vehicles I’d seen on Capital GM’s website. I had asked to speak with Dennis Nakonechny directly as we were being aggressively followed throughout the showroom by one of the salesmen whose name I don’t remember (and I didn’t want to deal with a salesperson like that), and I had dealt with Dennis and his son, Ryan a year prior when looking for a new vehicle. Dennis was friendly and helpful and had the cars that I was interested in brought forward. He had asked Christian Wilde to come along with us on our test drives. Christian was extremely friendly, knowledgeable and personable and it was because of him that I decided that I wanted to purchase a 2013 Kia Forte. Dennis, Christian, my spouse and myself sat down and discussed pricing. I then sat with Jazz Lane for financing approval – Jazz is also incredibly friendly and made me feel very comfortable with the process. I took the vehicle for an overnight test drive, and decided that I wanted to purchase the vehicle. I then began shopping around various dealerships to see if I could get a better price elsewhere. I was able to find a few 2013 Kia Fortes with similar mileage for a lesser price, but was unable to negotiate much of a discount on the vehicle (The asking price was $15,998 and I ended up spending $16,300 all-in after my trade-in) Still, compared to the same vehicle at other dealerships, to me this was still an excellent price and I was excited to get the ball rolling. I was told the process of paperwork, etc. would take approximately 30 minutes to an hour. This was fine, I would come in Friday morning prior to my trip to Edmonton, sign the papers for my new vehicle and would take my new car to Edmonton instead of the rental I had picked up the night before. Before speaking to any salespeople, Jazz came out and we started signing papers. Once we were basically done with all the paperwork, Mona Nakonechny came into the office to advise me “Your car wouldn’t start this morning so the guys had to boost it, and when they did that they blew a fuse. We’re heading over to the Kia dealership right now to get a new fuse so you should be on your way very soon.” Not surprisingly, I was a little apprehensive about purchasing a [basically] new vehicle that not only needed a boost in order to start, but also that blew a fuse just by being boosted. I asked Jazz if I could speak with a mechanic just to put my mind at ease. She assured me that it was not a problem, that she would either have him come and talk to me or get the information from him and report back to me. We finished signing the paperwork and waited to speak with the mechanic. Instead of speaking to a mechanic, Mona took us on a tour of the service department. At this point I was getting frustrated because it had been at least 1.5 hours since I had come in and I still hadn’t spoken to my salesman (Ryan Nakonechny) or the Service Manager (Mike Thuricke) and I hadn’t been given any updates on the status of my vehicle. After this tour there was more waiting, finally we went into Dennis’ office where I was told that there was something wrong with my vehicle, “none of the interior lights will come on and the headlights aren’t working – Obviously it’s not safe to drive.” I once again asked to speak with the Service Manager, and Mona once again went back to try and get him for me. Dennis advised me “They took your car in this morning to wash it and they must have gotten the fuse panel wet.” Which I found interesting since I was told that the issues were caused by the vehicle needing a boost. Dennis advised me that they would give me a rental car for the weekend while they fixed my car. Instead I asked that it would be much more convenient if I could take the rental car I picked up the night before and be reimbursed for it. Thankfully this was done for me. At this point it had been well over 2 hours since I had come in and I still hadn’t spoken to my salesman (Ryan) or the Service Manager. “He’s really busy.” was all I kept being told. I was obviously angry and I had told Dennis that “I just spent $20,000 on a vehicle that doesn’t even drive because of one of your employee's mistake.” He then told me “Well, it’s not my fault so you don’t have to get angry with me, and it certainly wasn’t Ryan’s fault either so you don’t need to be upset with him.” I’ve been in Customer Service for almost 15 years and I’ve never seen a professional not only not take ownership for errors, but also tell me not to be upset with my salesman (Who, I still hadn’t spoken to all morning – even though he had been standing outside the office with his Mom the entire time). Finally after trying to get the Service Manager to come speak to me a total of 4 separate times, Dennis took me back into the shop to speak with the “very busy” Service Manager. Who was standing around having coffee with 5 other men when I came back there. He assured me they would fix it, and if they couldn’t then Kia would and that it would absolutely be ready by Tuesday (when I was to come back from Edmonton). I finally left over 3 hours after I initially came in without my car, and having no idea what’s wrong with it and I still hadn’t spoken to my salesman. Tuesday I went straight to Wheaton Kia’s service department to see if my vehicle was there. Not surprisingly it was, and he advised me that the car was driven to them in 4th gear, that it was stuck in 4th gear and they would know what was wrong with it in a couple of hours and they would phone me. They phoned me to tell me that a completely new ECM would be needed in order to repair the vehicle. That the ‘Check Engine’ light is on, it would still drive in 4th gear and that the vehicle may very likely be glitchy until the new computer can be installed. 5-10 business days until the computer arrives. Immediately after hanging up the phone with Kia, Mona called me and advised me that my car is there and “it’s all ready to go and you can come and take it home with you!” Which I found odd since Kia just advised me that my car is anything but “all ready to go”. I came in and once again it was Christian who came to assist me. He tried to get my salesperson (Ryan) to come but strangely enough he was not in. Dennis came up and told me my car’s been running and it’s all warmed up and ready to go. “It’s all fixed?” I asked him. “Yep! It’s good to go.” was his reply. “Really. Because I just got off the phone with Kia who told me that it needs an entirely new computer system and it could be 10 days until it’s fixed.” “Oh you’ve been talking to Kia? I didn’t know that. Well that’s good they told you that so I don’t have to tell you again.” I’m not sure of the gentleman’s name, but he came up to answer questions about the vehicle and he was able to put my mind at ease somewhat about the situation. Christian then put the plate on the vehicle, he took the keys to my trade in, he was very friendly and was actually able to make me feel even the smallest amount of excitement over my new vehicle. That was until I got into the car and it was basically empty of gas. I know this was a very long, drawn-out account of my experience there. However I can honestly say that this was the worst car buying experience I’ve ever had and to be honest I’m not even happy or excited about my new car. I was given the run-around numerous times and no one seemed to know what was going on at any given time, and the one person who could answer my questions was “too busy” to come up and talk to me. The person who helped me the most and made me feel the most comfortable (Christian) won’t get any credit for what he did and my “salesman” Ryan said maybe 5 sentences to me the entire week that this was ongoing. I know the salespeople don’t work on commission there but I do know that they get bonuses for vehicles sold. I wish that someone would have been honest with me about what was going on with the vehicle before I signed the paperwork, that it wouldn’t have taken 5 days and a trip to another dealership for me to actually get an honest answer from someone, that your salespeople would take ownership for the dealership’s mistakes as that is who they’re representing instead of telling me that “some kid in the back got in big trouble for this”. I would rather not hear how much this fuse cost to replace as if I should be grateful that they didn't charge me for it. I’d prefer to deal with one salesperson instead of having the entire Nakonechny family each telling me something different (or in Ryan’s case, not telling me anything at all). Nothing, other than a reimbursement for a rental vehicle that I was more than entitled to due to the fact that my new car was undriveable, was done to make up for their error. (TLDR: Capital wrecked my new car before I could even drive it off the lot, didn't tell me about it until after I signed the paperwork, made me drive a broken car with no gas in it home, and now I have to go to Kia to have it repaired.) I would be very surprised if I did any business at Capital (sales, service or otherwise) in the future. More

Overall good experience. Ben my sales person was friendly and very cooperative. I would definitely visit Ben in particular again. I appreciate that he took the time to run to the bank with me, take my old ca and very cooperative. I would definitely visit Ben in particular again. I appreciate that he took the time to run to the bank with me, take my old car home and stop at sgi. The extra mile (kilometre) he went was apparent. More