Capital Ford Lincoln Inc. - Service Center

i have always like ford products and had seen the Escape ad on TV. i wanted something in 4x4 went into capital ford. Customer service at entrance was great, i was approached by sales rep as i had did a ad on TV. i wanted something in 4x4 went into capital ford. Customer service at entrance was great, i was approached by sales rep as i had did a on line look to see what would be in my budget line. Kurtis looked to see what would be my best interest and we proceeded,to see what could be worked out . I guess the only problem i have is that it wasn't pointed out to me I didn't have command start,so am disappointed in that respect,my car had this and being a widow I like to have my car started to be warm. I don't have a garage to keep it in,so it needs to be started ahead of time. I took for granted that will all the electronics on it it would of had command start.So am not pleased with this part. PAULA More

Good place to buy and sale cars.Friendly environment. Product and price is reasonable and affordable. I am lucky I bought car from this place. Product and price is reasonable and affordable. I am lucky I bought car from this place. More

I had a problem with a rattling in my car, I took it in to get looked at, told them what I thought the problem was because my boyfriends best friend has the same car, and had the same problem. When he too to get looked at, told them what I thought the problem was because my boyfriends best friend has the same car, and had the same problem. When he took his car in, he was told there was a TSB for it, and they ordered the part and fixed it. When I brought it in however, they didn't mention anything about a TSB and didn't fix what I brought it in for. I ended up having to come back to the dealership 4 times to have the problem resolved, meaning I had to come in late for work each time I took the car in (my boss wasn't too happy with that). The first time i brought it in, they didn't check the problem I had originally brought it in for. So, I brought it back a 2nd time, went for a drive and they found the problem. That was cool, but a part for the car had to be ordered. So I came back again when I was told the part was in. I came back, dropped off the car, then got a call later in the day that they ordered the wrong part, so again, the problem wasn't resolved. Again, I got a call to come down for a 4th time because they got the correct part in. I dropped off my car that morning and then got a call later on saying that somehow, the part that was ordered had gone missing so this time, they were holding my car for the night. I had also mentioned a problem with the climate control, that it keeps defaulting to low at full fan speed almost every time I turn on the car. They did check this problem, and explained to me that this is how the auto feature works. I explained that I understand the way the auto feature works however, this was happening when I wasn't using the auto feature. They told me that it wasn't happening when they tried it so there was nothing wrong. I came home, turned on then car and again, same problem. My boyfriend decided to take a video on his phone this time to prove what was going on in case I would get turned away again. Again, his friend drives the same car and does not have this problem with the climate control. Lastly, I noticed that on the back passenger side of the door that the weather stripping was coming off and was causing a rattling noise on that side of the car. I mentioned this when I brought the car in for service with the climate control. I then received a call at work saying that they couldn't see the part of the weather stripping I was talking about. I had to have one of my colleagues drive me down to Capital so I could point out the weather stripping. I was then told that the part is going to be ordered and to bring the car in again, on Monday...however...the part that they're ordering might not fit...I didn't think that sounded right at all but I'm really not one to get in people faces when somethings wrong which I guess is my downfall and which is why I may be having so many problems with Capital. I feel as though I'm just being walked over because I'm such a push over. Either way, that sounds really weird to me that ordering a specific part for a car, that I paid to have made might not even fit the car the part is made for. That just doesn't make sense to me. It hasn't been a great experience at all. The sales staff I dealt with were amazing and answered all of my questions, this has nothing to do with them, it's service that I've been having troubles with. I would like to mention that I did get an email asking how my service was, and that I would get a survey shortly (which I have in the past) asking about rating the service. I was told in the email that if I wouldn't give 100% on the survey that I should tell them why. I sent an email similar to what I'm saying here 7 days ago and I haven't heard anything from anyone since and I never did get the survey. This whole experience makes me not want to deal with Capital again unfortunately. More

I had a recommendation to have the service work done from the Fast Lane and it was not urgent so I was able to link in with the change out of my winter tires. Very easy to set up the appointment, get a good the Fast Lane and it was not urgent so I was able to link in with the change out of my winter tires. Very easy to set up the appointment, get a good idea of the time frame and booking was prompt - no need to wait. Very quick drop off process and rides both ways to and from the dealer to work. Darcy called with a heads up on a couple items to look into. The work was done by noon and I was called as a heads up. I am very comfortable having all my work done at Capital. More

very happy with the service during initial purchase (Sept 2011) and my first tune up/service. When I mentioned there was an issue with one of my speakers, Mike made sure he would have a replacement ready in 2011) and my first tune up/service. When I mentioned there was an issue with one of my speakers, Mike made sure he would have a replacement ready in case it was needed. No delays, all was repaired and the 3 shuttle drivers I encountered were fantastic. The afternoon driver made my day when he complimented me on my choice of vehicle! (Wish I remembered their names - should have photo above with their names). Muchas Gracias! More

I needed a place to get my service work done and saw the deal in the Sunday Sun. I tried it out and the service was great. It was easy to get in and it was fast. deal in the Sunday Sun. I tried it out and the service was great. It was easy to get in and it was fast. More

I was recommended by Kristen to bring my car in for service, and she helped me to book it in over the phone quickly and efficiently. service, and she helped me to book it in over the phone quickly and efficiently. More

I always take my car to their fast-lane service dept. The staff is always super friendly, they do their best to get me out of there as quickly as possible, and their prices are quite reasonable. I would The staff is always super friendly, they do their best to get me out of there as quickly as possible, and their prices are quite reasonable. I would recommend this service dept to everyone. More

I took my truck in for some warranty work to the service dept. at Capital Ford - I have never been more impressed with a Service Dept. at a dealership. They went Above and Beyond in my opinion! I went in dept. at Capital Ford - I have never been more impressed with a Service Dept. at a dealership. They went Above and Beyond in my opinion! I went in due to the fact that my upper ball joint was in need of replacement on my truck (which I purchased used less than 6 months ago), not only did they replace my ball joint, they replaced the other ball joint as well and did some research on my truck and discovered a bulletin regarding my transmission. He reconfigured my transmission and as I drove off - I was amazed! My truck drove FANTASTIC! Thank you Brian for the wonderful service! GREAT JOB! More

I have had to take my 2010 Ford Focus in for some warranty work (some replacements to the suspension in the front end and a rear window replacement (as one of the defrost lines on it was not working) warranty work (some replacements to the suspension in the front end and a rear window replacement (as one of the defrost lines on it was not working) as well as a few other issues. Brian has always been my service adviser and I wouldn't want it any other way. He is very knowledgeable of his trade and has always exercised extreme patience with me as due to my work schedule it is hard for both of us to find common times to get the service performed. As well whenever my vehicle has been in the shop Brian has always made arrangements for me to use one of the dealerships loaners or a rental until my vehicle was serviceable again. I have always received fantastic service and I will always take my vehicle to him since I know it will get the best level of attention and care possible. More