Capital Ford Lincoln Inc.

2015 Escape Excellent, friendly service. The cars functions were explained to me & Ryan even synced my phone for me. Prior to me picking it up, the rocker panel Excellent, friendly service. The cars functions were explained to me & Ryan even synced my phone for me. Prior to me picking it up, the rocker panel was damaged when it was taken to be detailed. Craig ordered a new panel for it. I brought the Escape back 5 days later & they replaced it while I waited. More

Hard to get what we ask for, but good service overall I finally got everything I wanted, but it wasn't easy. Sales are great, people are friendly. Finance Service has been my "worst" experience. The guy m I finally got everything I wanted, but it wasn't easy. Sales are great, people are friendly. Finance Service has been my "worst" experience. The guy made me feel cheap, bad and as if I just bought a real piece of crap because I said no to everything. In my experience, that's definitely not a good way to treat costumers. Please, do not forget that you represent Ford.. so don't make people feel like they just bought a crappy car. More

Great Experience! This was the first time I have ever bought a vehicle from a dealership. I'll admit I was nervous because salesman can be pushy, but the whole experie This was the first time I have ever bought a vehicle from a dealership. I'll admit I was nervous because salesman can be pushy, but the whole experience was very comfortable and easy. Brennan was absolutely fantastic, he was very knowledgeable and answered each of our questions without hesitation. He even dropped off my new vehicle at my place of employment for me! Ryan was also aware of every detail on the history of the used vehicle that I purchased, which definitely put my mind at ease! Jenny was also a delight, she made the financing very easy for me! Very impressed with the service we received. I would highly recommend Capital Ford. More

Great customer service The customer service at the dealership was well above and beyond. I never felt pressured or unsure of any of the questions I had. Everything was expla The customer service at the dealership was well above and beyond. I never felt pressured or unsure of any of the questions I had. Everything was explained right from the beginning. Nothing was hidden Thanks for a great experience. More

Friendly Service at Ford The service was good and putting a full tank of gas in the car was a nice touch to top it off. Overall the experience was very positive. The service was good and putting a full tank of gas in the car was a nice touch to top it off. Overall the experience was very positive. More

Great Service! Apt and very accommodating, are the two things i can say about Jim and Ryan. Right from when we entered the door till we leave, excellent customer ser Apt and very accommodating, are the two things i can say about Jim and Ryan. Right from when we entered the door till we leave, excellent customer service! And most of all, i got a pretty good deal with my truck. Say hello to my new f-150 lariat 2015! More

Good experience Very helpful and willing to take time to explain things. Have dealt with Ford for years. If anything service just keeps getting better. Job well done Very helpful and willing to take time to explain things. Have dealt with Ford for years. If anything service just keeps getting better. Job well done. More

very satisfied They helped me get a vehicle that I like and can afford they did a great job I thank them all will recommend Capital Ford to others. They helped me get a vehicle that I like and can afford they did a great job I thank them all will recommend Capital Ford to others. More

Unexpected! Walked in to trade our vehicle for a somewhat newer used vehicle and drove out with a new Escape. The staff we dealt with were very attentive, profess Walked in to trade our vehicle for a somewhat newer used vehicle and drove out with a new Escape. The staff we dealt with were very attentive, professional and made sure we were comfortable - 'keepers for sure.' It was a pleasure to have done business with your company and we look forward to continuing the ride.... More

Jim was a great salesperson but I'm still not happy. I bought my car from the used side of Ford. I brought it home and noticed that there was a crack on my side wall back tire. They first said they would I bought my car from the used side of Ford. I brought it home and noticed that there was a crack on my side wall back tire. They first said they would do something about it and now they aren't. I'm not happy that this crack is there. I'm very disappointed in Ford standards. I do think that tire should be replaced. More