Capital Ford Lincoln Inc.

ONE BUMP IN THE ROAD THE REST WAS SMOOTH SAILING online experience sucked, told them what I was looking at and when I would be there the next day. Nobody knew I was coming, car couldn't be found the online experience sucked, told them what I was looking at and when I would be there the next day. Nobody knew I was coming, car couldn't be found the other 2 cars I gave them earlier in the morning were sitting in a snow drift. Stay away from online and go see the real live people. online they suck, in person the sales people are great. More

Frendly, informative and Fair Buying Experience This is my first experience dealing with Capital and I found AJ and Michael to be very fair with pricing. AJ was very thorough explaining all the opt This is my first experience dealing with Capital and I found AJ and Michael to be very fair with pricing. AJ was very thorough explaining all the options on the 2015 Titanium Focus and Michael explained the reasons why the trade in value was a little less than I wanted. Sherry and I are very excited with the look and feel of the Titanium package and of course we are familiar with the Focus as we were driving a 2012 SE version previously. The banking manager also did a great job of looking after our interests and did not "push" anything on us that we did not require. Thanks Guys, Dave and Sherry Newton More

Shortfall of loan paid on trade-in My wife and i bought a 2016 Ford Explorer at the end of Nov.and traded in our 2 vehicles. The loan on one of the vehicles was not paid out fully and t My wife and i bought a 2016 Ford Explorer at the end of Nov.and traded in our 2 vehicles. The loan on one of the vehicles was not paid out fully and thus the shortfall was taken out of my account. I have been dealing with Leif Gronsdahl and he assured me that this was to be looked after by Capital. Well after a month and a half this matter is still unresolved.Is this the way i am to be treated? More

awesome deal I've been dealing with the dealership for a few times and they are very consistent with their service and I would definitely recommend them to anybody I've been dealing with the dealership for a few times and they are very consistent with their service and I would definitely recommend them to anybody, they are very fair and trustworthy, just making your purchase really easy and stress free. Thanks again to Joe, Jenny and Kevin you guys are awesome. More

Ease of purchasing my 2016 FORD EDGE Stress free & give all options & information then let me make the decision was appreciated. There was no pressure or sales pitches. Our son purchased Stress free & give all options & information then let me make the decision was appreciated. There was no pressure or sales pitches. Our son purchased new truck & recommended Ryan Smiley. Ryan, Philip Neil & Tylor (financing) gave us awesome service! I have taken vehicles for parts & service in the past because of knowing John Bennett & Josh Folk which both are great at their jobs. More

Not living up to expectations Sales person said the truck would be cleaned except they did not vaccum under the seats missing a pile of dog hair and stains on the seats. Also their Sales person said the truck would be cleaned except they did not vaccum under the seats missing a pile of dog hair and stains on the seats. Also their vehicle check list is xx the horn didn't even work in the truck More

Great service, great deals. We came in with a need and a price in mind. The sales team dedicated the entire day to ensuring we were able to drive every option and make the best d We came in with a need and a price in mind. The sales team dedicated the entire day to ensuring we were able to drive every option and make the best decision to meet our needs. We will be sharing our experience with others and will be back in two years when our lease runs out to lease again or purchase from Capital Ford. Premium red carpet service. More

First time customer to capital This was my first purchase from capital and won't be my last. I had Very friendly service! They Showed me all my options without hesitation... Honest, This was my first purchase from capital and won't be my last. I had Very friendly service! They Showed me all my options without hesitation... Honest, friendly and accommodating service from All levels of staff! My kids had a blast there while I worked with Jenny... Kid friendly place! More

Met our needs and listened There is value in a salesperson listening to your wants and requirements for a family instead of the "what kind of payments" are you looking for. We There is value in a salesperson listening to your wants and requirements for a family instead of the "what kind of payments" are you looking for. We went in with a budget, and had an idea of what we needed for a vehicle for our expanding family. The initial conversation was completed over E-Mail, and Craig was able to provide us with some options. Via E-Mail we chose two vehicles in which Craig had available and sitting outside ready for us to test drive when we arrived. Shortly then after Craig was able to fit the price into our budget and we where off the next day with a new to us vehicle. While Craig was away for a few days we where introduced to some of his team members who took care of us in the finalization of the vehicle sale. Additionally the staff in the shop where friendly and courteous to my wife, myself and son. They have a family friendly environment. More

Very good experience overall I appreciated the helpful, low-key approach everyone at Capital took towards helping me buy a vehicle. I had certain criteria and they responded to my I appreciated the helpful, low-key approach everyone at Capital took towards helping me buy a vehicle. I had certain criteria and they responded to my inquiries about specific vehicles, and found suggestions that matched instead of trying to upsell me or put me in a car I didn't want. I hate car shopping but they made it tolerable. Sara even made it fun! Very pleased with my purchase and will return to Capital for my next vehicle. More