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Capital Chrysler Jeep Dodge
Ottawa, ON
1,168 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,168 reviews
April 09, 2015
Good service here I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated I have been a happy customer of this dealership for over 30 years. I have received excellent care and service from the staff here and always treated with care and respect. Particularly I have always got excellent service from both Kyle and Ryan. They have been extremely professional, helpful, and efficient. More
by Jeannie
April 09, 2015
Good service sells cars I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is I have bought 4 cars from Capital Dodge because of the service. I have dealt with Ryan Rodney as service consultant and manager for many years. He is professional, knowledgeable and trustworthy. If Ryan recommends a service I know it's necessary and not just an upsell. He makes me feel that he appreciates long time customers. Lee Iococa said dealerships should be called "service and sales" Ryan understands that if I'm happy with the service I'll buy the next car at Capital Dodge as well. He is an asset to Capital Dodge. More
by Doug
Employees Worked With
April 08, 2015
They Helped me Leave in my New Jeep Since January of this year I have been shopping for a new vehicle. Since this was my first new vehicle I was going to take my time, shop around, and f Since January of this year I have been shopping for a new vehicle. Since this was my first new vehicle I was going to take my time, shop around, and find the vehicle I want for the best value. I ended up at Capital Dodge, and purchased a New Jeep at the end of March. Brian Badelt was very helpful in finding the right Jeep for me for a great deal and Ryan McMurrer walked my through the financing process to help me drive away in my new Jeep. This is the second vehicle that my family has purchased from Capital Dodge (Other one was a 2009 Patriot that we still drive today), and I'm sure it won't be our last as the service is second to none.... More
by johnmccormick
April 07, 2015
Above & Beyond Always! I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extre I have been going to Capital Dodge for years. Ryan always goes above and beyond for all my vehicle service needs. He's friendly, courteous and extremely professional. I can call him at any time to ask a question and he is always helpful. Ryan also keeps me informed about what is happening with my vehicle and he has even SAVED ME MONEY which is almost unheard of with a dealership service department. Kudos to you Ryan for always being there for me!!!! More
by fubar88
Employees Worked With
April 03, 2015
Good service Ryan Rodney went above and beyond the call along with many others in service. Ryan made a difficult situation turn into a hassle free situation. He's Ryan Rodney went above and beyond the call along with many others in service. Ryan made a difficult situation turn into a hassle free situation. He's very pleasant and extremely accommodating to deal with. Thank you Ryan More
by Jeep
April 02, 2015
Thanks Brian Brian Badelt was super helpful and extremely courteous while helping us purchase a 2015 Jeep Cherokee. He was very knowledgeable about the vehicle wh Brian Badelt was super helpful and extremely courteous while helping us purchase a 2015 Jeep Cherokee. He was very knowledgeable about the vehicle which has a ton of new electronics and made us feel very comfortable with it all. Highly recommend him as a sales representative at Capital Chrysler! More
by Rick99
Employees Worked With
April 01, 2015
Thankyou to Nick Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situat Thankyou to Nick for being so helpful, caring and easy to talk to in a really frustrating situation where other individuals were not taking the situation seriously and being respectful. Kudos to Nick Hall. More
by Deb
Employees Worked With
Nick Hall
April 01, 2015
Ryan Rodney: One of the best Service Managers I have met I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexu I am a Senior Academic in Ottawa and have been in Canada (moved from the US) since 1981. I have had more than 10 cars (Nissan, Ford, GM, Saturns, Lexus), and my wife, children and I currently have 5 cars (including some Japanese brands). I have been with Capital Dodge for almost 15 years. Ryan is one of the best service managers I have EVER met. Always kind and polite, and extremely helpful. Very accommodating too. He also is very honest and gives a fair picture before he starts the work. He cares for the customer and the dealer. I had a older Caravan from 2001 to 2010. I may not have bought a newer one from Capital Dodge if it was not for him and the service he guaranteed. Capital Dodge should do their best to keep people like him because I have seen "head-hunters" lure people to "greener meadows". More
by johno
Employees Worked With
March 31, 2015
Utmost confidence Last week's servicing marked the 4th anniversary of my Charger purchase and, in my opinion, not only does the overall quality of Capital Dodge's servi Last week's servicing marked the 4th anniversary of my Charger purchase and, in my opinion, not only does the overall quality of Capital Dodge's service, advice and professionalism continue to grow, but particularly that of Assistant Service Manager, Ryan Rodney, whose expertise and attention to detail is only surpassed by his engaging and focused approach to serving my best interests. Thanks for taking care of business Ryan. More
by R/T
Employees Worked With
March 30, 2015
Fast and Reliable I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was v I recently visited Capital Dodge for the first time for an unexpected repair, and then returned two weeks later for some routine maintenance. I was very happy with the excellent customer service I received from service advisor Nick Hall and the shuttle driver Neil. Will definitely return for my next scheduled maintenance. More
by AG
Employees Worked With
Neil McColl , Nick Hall
