BMW Autohaus

If you’re thinking of going to BMW Autohaus, RUN THE OTHER W They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off They have zero regard and respect for their customers! They damaged my car and lied afterwards. They don’t care about you or your property! Better off going somewhere else so what happened to me doesn’t happen to you. More

Great delivery experience! Just picked up my fourth 3-Series BMW, and this was my second time having Andrei Podeanu complete the delivery. It was such a pleasure dealing with th Just picked up my fourth 3-Series BMW, and this was my second time having Andrei Podeanu complete the delivery. It was such a pleasure dealing with this amiable, pleasant and knowledgeable young man! Took me through the new features of the car and answered all my questions with patience and humour. Thank you Andrei, BMW Genius, and Ali in Sales for a great overall experience! More

Dishonest and Rude Sales person told us he would not be able to discuss any deal with his sales manager unless we gave him our credit card and he took a deposit of $2000 Sales person told us he would not be able to discuss any deal with his sales manager unless we gave him our credit card and he took a deposit of $2000. When we found a better deal on the same car at another BMW dealership and purchased there, they refused to return my money. They were extremely disrespectful and bitter that we found a better deal elsewhere. In fact, they forced the dealership that we purchased our car from to give us back the money that they kept. Can you believe these entitled babies feel that they deserve $2000 for offering me a bad deal, tons of disrespect and giving me nothing. Unbelievable. Avoid these people at all costs. More

Learn about your cars Ask for basic questions about the car didnt know the answers worst experience garbage service where do you hire your employees from the street. Couldn Ask for basic questions about the car didnt know the answers worst experience garbage service where do you hire your employees from the street. Couldnt answer if the car was awd or rwd nonsense never recommending this dealership More

What a Shame. You know, I never quite understood how certain places got such terrible reviews up until today. I can however say that there is no smoke without fire You know, I never quite understood how certain places got such terrible reviews up until today. I can however say that there is no smoke without fire and more than 90% of BMW Autohaus' negative reviews point to Domenic Ismaele's incompetence as a manager (see https://www.dealerrater.ca). I think it's safe to say that I am not the only person that wonders how this incompetent being represents such a renowned brand. As a matter of fact, this imbecile should be billed for damaging the image of Bavaria Motor Works. I'd visited this location in Aug. 2016 just before purchasing my car (from a non-bmw dealership). At the time, I spoke with Felicia Yim who had not only advised me, but also penned down on paper, that my warranty didn't run out until "1/19/2018 EXP. up to 160,000KM" (till this day, I have the ORIGINAL document that shows what she wrote down as a reiteration of what she had voiced to me that day). As she reassured me of this "bumper-to-bumper" warranty, and they had just finished some minor repairs which were covered under this same warranty, I went back to the dealership and advised that I was 100% in the deal for the car at the asking price. Needless to say, my discovery of the duration of this warranty was a big factor in my purchase. It wasn't too long after picking up the car that I noticed some rattling sounds in the front-right speakers but thought to myself "good thing I still have my BMW warranty until 2018".. right? Plus, BMW dealerships were momentarily hard to get booked-in with, so I decided to just wait till I had "real" maintenance issues affecting drivability before investing the time in a visit. May 26, 2017 - I sent Felicia Y and email asking her when I could get booked-in for maintenance (4-wheel alignment, wiper blade change, speakers, amidst other things). It would appear she lacked the common courtesy of responding to a customer inquiry as until this day, I am yet to get a response. In lieu of a response, I found PFAFF BMW Mississauga which has amazing online reviews & went there instead. They got my maintenance done but brought to my attention that after diagnostics, the speaker repair would cost me $702 as they do not see my car as still under warranty in the system. As you might imagine, this had me quite surprised. I told them that BMW Autohaus had advised me (and written down) otherwise. June 5, 2017 - I am at BMW Autohaus. Felicia Y (the root of my problem) is "not in office". I ask for service manager. I first relay my concerns to another Service Rep. He pulls up my VIN# in the system to tell me that my warranty expired 2016 NOT 2018 adding that Felicia must've made an error "or maybe she was looking at another VIN". I request again to speak directly with service manager. At this point, I am advised that he had "just stepped out". Rather convenient "stepping out" huh? I am reassured that he would give me a call soon. I leave. Not up to 5 mins after leaving, I get a call from Domenic Ismaele (Low & behold, Hoodini reappeared). Domenic is quick to dismiss my concerns basically adding that despite the fact that Felicia Y gave me wrong information, there was absolutely nothing that they can do for me (yes, I asked him this again so he could maybe hear just how much reasoning his words lacked & he still boldly, and quite rudely said YES). Note that at no point in the call did this imbecile even apologize for the inconvenience that all of this has caused me thus far - zero empathy towards a customer that has clearly been misinformed. Domenic is rude, poorly mannered and quite frankly, incompetent of representing the BMW brand & i can say all of this after speaking with him today. I have now taken this up with BMW Head Office and am now awaiting their call. More

Never buy New BMW from here The Sales Manager ALEX doesn't know about any cars. He was asked by my wife basic BMW questions and he didn't know any answers. The Sales Manager ALEX doesn't know about any cars. He was asked by my wife basic BMW questions and he didn't know any answers. More

First time BMW buyer -- great experience! I was sold my first BMW by Sean Sheibani. It was a wonderful experience from start to finish. He was very calm, kind and knowledgeable. There wasn't a I was sold my first BMW by Sean Sheibani. It was a wonderful experience from start to finish. He was very calm, kind and knowledgeable. There wasn't a feeling of being pressured and he really made us feel relaxed and not rushed. What can be a very daunting and stressful situation was very easy and enjoyable. Our delivery specialist was Andrei Podeanu and he was just incredible. He was so knowledgeable and spoke at a speed and in a way that allowed me to really absorb a lot of info. The navigation and media systems are more complex than I was used to. and Andrei was very patient with me. At no time did I feel rushed and left the car lot feeling confident and excited about my new car! More

Professional Focussed, helpful, and above all, knowledgable, that's what a sales consultant should be and Stefan (Stefan Serbu) is all of that, and more. Pleasure Focussed, helpful, and above all, knowledgable, that's what a sales consultant should be and Stefan (Stefan Serbu) is all of that, and more. Pleasure to deal with him. And Ken for a delivery specialist was perfect for what he did, with all the patience required to do it right. Good job. More

Great experience from first visit till delivery Great experience choosing & picking up my car. Had a great experience with Moe Dastranj from the moment I stepped into Autohaus. He was very friendly Great experience choosing & picking up my car. Had a great experience with Moe Dastranj from the moment I stepped into Autohaus. He was very friendly and patient and presented different options from the car presentation, to test drive, to even the paperwork to fill my need. not the typical sale person that you would expect. Also Andrei took the time to demonstrate all the key features of the car before I drove it home for the first time. They both made the customer experience special. Thanks so much for a great customer experience. More

Great experience purchasing car Had a great experience with Moe Dastranj. I went in for my first time to BMW Autohaus and I'm glad I got helped from him. He guided me throughout the Had a great experience with Moe Dastranj. I went in for my first time to BMW Autohaus and I'm glad I got helped from him. He guided me throughout the whole process of purchasing the vehicle, he gave me lots of options in terms of options of payment and what vehicle was appropriate for my budget. I think his best trait is that he cares about the customer. He doesn't want to pressure you into doing something you don't want to do. He won't get upset if you don't buy a vehicle. He wants you to be his customer in the future as well, he doesn't just want to try and sell you the car. You can see that he cares because he tries to do things as quickly as he can for you, he tries to resolve any concerns you might have and he always tries to find a solution to things, even after you bought the car. He tries to make you feel at home when you get into the dealership, never rushes you and gives you all the time you need to look around at cars and think about your decision. He follows up with you every once in a while to see how things are going and to make sure you're happy. He gives you personal advice which makes him trustworthy. Not saying this is the best dealership to get your BMW, all I'm saying is this is the go to guy to buy your new car from. Present or future, I'll always go to Moe first. More