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Audi Kitchener-Waterloo
Kitchener, ON
610 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 610 reviews
January 22, 2015
Great Car Buying Experience. We recently started to shop for a replacement CUV/SUV needed to tow a small boat. After narrowing the list to 2 different brands/models we started to We recently started to shop for a replacement CUV/SUV needed to tow a small boat. After narrowing the list to 2 different brands/models we started to focus our research on the Audi Q5. We contacted a few dealers. Conrad was definitely easy to deal with. He was able to quickly provide us with what was needed to be able to make our decision. The entire buying experience was quick and simple. There were no games or attempts to oversell. Everything that was discussed did happen as promised. This has been one of the best car buying experience to date. Thanks Conrad. More
by Fishmaster
Helpful January 17, 2015
Great Experience with Taylor Moffitt! We recently purchased an Audi Q5 and had an outstanding experience with Taylor Moffitt. When we arrived at the dealership, he approached us in a prof We recently purchased an Audi Q5 and had an outstanding experience with Taylor Moffitt. When we arrived at the dealership, he approached us in a professional manner and provided us with the options that best suited our needs. Being able to take the Q5 on a test drive with Taylor was also beneficial, and, it is, what sold us on the car. He is very knowledgeable about the Audi product, which made us feel comfortable in making our decision. Taylor took the time and went out of his way to explain our financing options very thoroughly. We appreciate his customer service expertise. The whole sales process was great with Taylor, and we are really enjoying our new Q5! We would definitely recommend Taylor to anyone looking to purchase an Audi at Crosby. More
by Ritzer
Employees Worked With
December 12, 2014
Enjoyable Experience Jaclyn was very professional and patient with regard to our questions, needs and comfort level. We would definitely recommend this dealership to our Jaclyn was very professional and patient with regard to our questions, needs and comfort level. We would definitely recommend this dealership to our friends and family. More
by thomhicks
Employees Worked With
Andrea Douglas
December 06, 2014
Amazing experience! I bought a new A3 this summer and I'm just getting around to writing this review now. I have to say that Jaclyn made this experience very easy and en I bought a new A3 this summer and I'm just getting around to writing this review now. I have to say that Jaclyn made this experience very easy and enjoyable for me. She was always going out of her way to help me and share her knowledge. The customer service and expertise is second to none I'm sure! I would recommend her to anyone looking to buy an Audi ! More
by Kellyfarwell
October 28, 2014
Not even a hello my wife and I walked in on a Saturday afternoon The place had customer but far from busy. First thing. No one said hello to us or acknowledge my wife and I walked in on a Saturday afternoon The place had customer but far from busy. First thing. No one said hello to us or acknowledged our presence as we sat in the A4 Then we walked around the lot. Still no one Finally we walked back in and made eye contact with two open sales people. Still nothing !! Guess I shouldn't have worn my old jeans and tshirt Not going back there again. More
by 2customer
Employees Worked With
Dan savvidas
October 28, 2014
1st Class Experience: Friendly, knowledgeable, professional Having had a very poor experience with a sales person at Crosby about a year ago, I was hesitant to return. But Dan Savvidis, the Sales Manager, set t Having had a very poor experience with a sales person at Crosby about a year ago, I was hesitant to return. But Dan Savvidis, the Sales Manager, set things right and put me into contact with Jaclyn Thomas who provided an outstanding sales experience. In the end we did not chose an Audi as a different car was better suited to our family's needs, but all members of my family would have been more than happy to purchase an automobile from Jaclyn. In short, our experience was so good that I am writing a review although I did not purchase a car from her. Jaclyn is utterly professional and very well informed about her product. If she does not know something, she will not b.s. you; rather, she goes back, gets the information required and relates it in a timely manner. Jayclyn really listens and tries to match your needs with the products she has available, rather than trying to sell you just anything. She takes serious all members of the family and listens to their opinions; we were most impressed with the manner in which she engaged with our young daughter. Jaclyn will be at the top of our list when it comes to purchasing our next car. More
by Piefke1
October 04, 2014
Excellent experience!! Martin was nothing short of professional, polite and a genuinely nice person. No pressure sales and above and beyond service. Will return in the futur Martin was nothing short of professional, polite and a genuinely nice person. No pressure sales and above and beyond service. Will return in the future. More
by Shocker24
Employees Worked With
September 27, 2014
Magical My experience w/ Chris started by an email exchange over an used vehicle. Right from the beginning I felt a positive vibe and that made me go out of My experience w/ Chris started by an email exchange over an used vehicle. Right from the beginning I felt a positive vibe and that made me go out of my way to meet Chris in person. Two days later I purchased (not the used vehicle) a new vehicle as the deal just made more sense to me. The new vehicle was not in the lot; however, Chris was able to deliver it the day I wished for - Magic!... More
by Adolfobarr
Employees Worked With
Chris Contonis
September 25, 2014
Phenomenal Experience Jaclyn went above and beyond to address my concerns and to work with me to find a car that would work for me and remain in my price range. She was ext Jaclyn went above and beyond to address my concerns and to work with me to find a car that would work for me and remain in my price range. She was extremely professional, prompt with email/phone communication, and overall a pleasure to work with. I would recommend her to any friends and family. Everyone else at Crosby was extremely helpful as well--great dealership. More
by Salman Jivani
Employees Worked With
Andrea Douglas
September 19, 2014
Excellent! We met Chris at Audi two months ago. We found he is very knowledgable and helpful during our Q5 purchase. Chris is an excellent sales person and offer We met Chris at Audi two months ago. We found he is very knowledgable and helpful during our Q5 purchase. Chris is an excellent sales person and offers fair pricing. We strongly recommend Chris if you are considering a new car. More
by forfio
Employees Worked With
Chris Contonis
