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Audi Kitchener-Waterloo
5.0
382 Lifetime Reviews
2350 Shirley Drive, Kitchener, Ontario N2B 3X4 DirectionsSales: (877) 458-3199
Service: (519) 894-7389
Parts: (519) 514-0208
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews By Type
Showing 382 reviews
November 08, 2019
"Everyone "Audi" have one!"
- Ivan & Tina JagasLast month we purchased a new vehicle from Rahsid Ghaosi, who was truly a professional gentleman to deal with. He was able to answer all of our questions, find the vehicle we were looking for and provide us with an excellent lease agreement. He was also very considerate in following up to make sure that we were satisfied with the vehicle a few weeks after we had taken possession. We have been with this dealership since 2015 and have nothing but good things to say about our experience there. We highly recommend them!
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Helpful November 06, 2019
"Highly Recommend"
- MrsFehlowWorth the drive from Niagara - very impressed with all the staff at the kitchener-waterloo location. Rashid and his team were all very prompt and considerate. Quick & Painless as requested. Highly Recommend!
Read MoreNovember 06, 2019
"Bought a CPO Audi from Rashid"
- dave in guelphI have been a customer since 2011 with my first Audi. This dealership is the most honest and friendly group of people I have had the pleasure to work with of all the cars I have owned. They were always quick to offer me a loaner car if mine would require an overnight wait for a part, and any problems I was having with the vehicle were diagnosed and repaired first time, everytime. I highly recommend this dealership and brand to anyone. I sent my sister there and she bought a CPO Audi from Rashid as well.
Read MoreNovember 02, 2019
"My buying experience with Rashid was excellent. I..."
- Audi AudiMy buying experience with Rashid was excellent. I bothered him for lots of test drives and lots of questions which he handled easily and professionally. I would recommend Rashid and the entire sales team to anyone.
Read MoreNovember 01, 2019
"Excellent dealership that I would recommend to anyone."
- Greg in NOTLI drove from Niagara-on-the-Lake to see a specific Certified Pre-owned car and it was worth trip. Their Audi Brand Specialist Rashid Ghaosi, was waiting for me with the car ready for a test drive. He was knowledgeable about the car's features, and his presentations, including maintenance history were fact-based and informative. The kind of information that makes the decisions easy to make. Once the deal was done, and I'd come back to take delivery, Rashid and their Delivery Specialist Vicki Matos were great at answering questions, and showing me the features of the car (with all the electronics in modern cars, one really does need a course!). When I called back for questions, or whatever, they were great. Greg in NOTL
Read MoreEmployees Worked With
Other Employees :
Vicki Matos
October 23, 2019
"Awesome experience from start to finish"
- scwFrom start to finish, Kaitlin was enthusiastic, friendly, helpful and knowledgeable. I was hesitant to go from a 7 passenger van to the Q3 but after a test drive, I was sold! Kaitlin was very thorough when explaining all of the features of the Q3 and was very patient with all of my questions. She promptly followed up via email and had me back in a couple of days to seal the deal! Sue, in finance, and Vicki in delivery were also wonderful to work with! All three ladies provided a 5 star experience. I felt well informed and comfortable through each step of the process. I highly recommend this all woman dream team!
Read MoreOctober 17, 2019
"Thank you Ben and the entire Audi Team! "
- MichaelaBen was amazing to work with! He kept me in the know every step of the way and was always professional! I truly enjoyed my experience with everyone there and would highly recommend them! Thanks, Ben - Susan and Vicki :)
Read MoreOctober 16, 2019
"Best experience ever!"
- lmarieLisa was incredibly helpful and made the entire purchasing experience comfortable and easy. LOVE my Q5! Thank you to Lisa, Vicki, Stephanie and Taylor for their professionalism, friendliness, and overall excellent customer service.
Read MoreSeptember 15, 2019
"Professionalism at its Best!"
- Nick & JulieThank you to Ben and the entire Audi Kitchener Waterloo team for the great service. They were extremely professional and helped us through the entire process to get what we wanted and deliver a great experience.
Read MoreSeptember 11, 2019
"Great dealership"
- JoeExtremely happy with Audi Kitchener- Waterloo dealership. We purchased a used 2018 Q5 and extremely happy with Ben, excellent customer service from start to finish.
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