Alberta Honda

Excellent Experience Overall Nobody likes going car shopping to dealerships, no one! Usually you are bombarded by 1, 2 or 3 hungry looking salesman who want your business yet know Nobody likes going car shopping to dealerships, no one! Usually you are bombarded by 1, 2 or 3 hungry looking salesman who want your business yet know nothing about the product they are trying to sell. My experience with Alberta Honda was beyond any experience I have ever had with a dealership. Richard was the salesman that first greeted us and he was never pushy and was knowledgable about the vehicle. Even when I told him that I was going to take a look at one more dealership before making my decision he allowed me to leave with no qualms or negative comments that I won't find anything better than what he could offer. Once my purchase was complete Richard made sure that my new Honda Civic was detailed filled with gas and 100% perfect condition for me to take home. I made a joke while discussing price the previous day that he should be throwing in a Honda hat or jacket for me and he surprised me with a hat and water bottle just before I was about to drive off! Richard, management, financing ( Kumar), the car detail guy, everyone at Alberta Honda are a positive, knowledgeable and energetic bunch of great people that go above and beyond to make the customers happy. I will be recommending them to anyone looking for a vehicle new or used. More

My mom just purchased a new Honda CRV. Gio and the team at Alberta Honda are knowledgeable, courteous, and helpful. Go see Gio if your looking for a vehicle. at Alberta Honda are knowledgeable, courteous, and helpful. Go see Gio if your looking for a vehicle. More

I went to Alberta Honda to buy a truck and we had an exceptional and amazing experiences and services from Chris(General manager), Eric(general sales manager), and Tony(finance manager). This is the bes exceptional and amazing experiences and services from Chris(General manager), Eric(general sales manager), and Tony(finance manager). This is the best car dealership if you want to buy a vehicle.They are very honest, make you feel comfortable and they went above and beyond. I would definitely go back and buy another vehicle. Thank you for all your help and support. More

Wonderful people and amazing service I can't say enough positive things about my experience with AB Honda. Everyone was incredibly supportive and understanding. Everyone took the time to I can't say enough positive things about my experience with AB Honda. Everyone was incredibly supportive and understanding. Everyone took the time to answer my questions and were incredibly helpful throughout the entire time we worked together. I have an amazing vehicle and am totally happy with every aspect of the process. Thank you all so very much! More

Our experience with this dealership was very positive compared to others that we visited. They were very willing to talk to us and make sure we were satisfied. The employees were friendly and helpful. To compared to others that we visited. They were very willing to talk to us and make sure we were satisfied. The employees were friendly and helpful. Tony helped us review all our options, had great customer service and took the time to explain everything thoroughly. More

Great experience Went to Alberta Honda to buy a Civic, Richard Yao is Professional, friendly and enthusiastic.finally we buy the right car at a reasonable price.Thank Went to Alberta Honda to buy a Civic, Richard Yao is Professional, friendly and enthusiastic.finally we buy the right car at a reasonable price.Thank you so much. More

It was an amazing experience. Car’s quality was extremely well. He did everything he could make the process smoothly. Overall it was a good experience definitely will but with him again when need. well. He did everything he could make the process smoothly. Overall it was a good experience definitely will but with him again when need. More

I MENTIONED THE WRONG NAME, THE GM IS CHRIS LAKUSTA NOT COLIN LAKUSTA. **My Google Review keeps getting deleted re Alberta Honda. The "1" star is attributed to an experience I had on June 12, 2020 a COLIN LAKUSTA. **My Google Review keeps getting deleted re Alberta Honda. The "1" star is attributed to an experience I had on June 12, 2020 and June 17, 2020 in which a contract in a text with a sales rep was not honored. ** I've been with this dealer for 29 years and purchased 3 new cars on that time frame (Civic, Accord, Accord EX V6). I'M LOYAL TO THEM! Months ago I explained to CHRIS LAKUSTA THE GM that I'm looking for a new USED car this time until I can save to buy new. Long story short I explained Fario Kamal nickname Freddy was my sales rep and I'd be comfortable having him help me search as cars came in. I found car online that interested me and started saving a bit more...the week of June 12,2020 I came in, Freddy took pictures of my car so knew what he was working with for a trade in and what deal would be finalized. My text: REALLY NICE TO MEET YOU FREDDIE!! So I talked to my bank, they are able to transfer 6000 to my chequing acct before 2pm today. Then I'll repay the lessing of credit in July. Thus a total of 16000-16500 cash on hand. Will that be enough? *** His reply: Yes it will be enough and u have your trade it will work My response: Ok deal 1) do you want to do it today around 330 or 4? 2) can I get airmiles by using the Mastercard or do you want a cheque? His reply: Ok let me work on it give me 20 min thank u My response: Ok I'll wait to hear from you then the bank can transfer to my Mastercard (and I'll phone Mastercard to expect the transaction) or my chequing account if you take cheques His reply: Alberta Honda will only take $5000 on credit card u could get airmiles My response: Ok so the rest on cheque or government certified draft,? His reply Yes My later response when I reached the bank: Ok i'm at the bank right now. I'll be there by 4pm His reply: Ok see at 4 The bank teller had me phone him to find out draft name and amountof $11000($11000+$5000 on Mastercard all inclusive was his agreement on phone before I left home) he confirmed "Alberta Honda" for "$11000". She made the draft. **** Freddy switched the amount TWICE when I said I don't want to go into debt we had an agreement, he went to a floor level finance guy and returned saying oh "$21000+"! Needless to say I WAS TAKEN ABACK I said I have the draft, I have the $5000 on Mastercard, I have YOUR TEXTS AND PHONE CALL CONFIRMING the amount of the purchase before I left the bank, now you upped it twice??? He asked if I had more money I said I'd have to go into debt... I explained I was going out of town the next day, banks are now closed, I don't want to rent a car , I AM FROM THE OLD SCHOOL WHERE A MAN'S WORD STANDS! Needless to say I WAS TICKED AND STILL AM HEREIN. It ended up being $20000+fees+taxes thus I had to go about $6000 into debt here. THEN someone in the community today realized I was missing a car mat. I phoned Freddy. He said "yes we have it it's in the service area being detailed I can meet him there at 1". I texted I can just go get it. He replied "No I have to be there just give me time when I get there I will take care of it I will call you". I went early, he later walked in with some mat asking if I'd take it. Long story short he told me to wait while he went to service. I followed. He said "NO!" There was no mat!! They ordered one. TICKED! What happened to "Word?" or "written text agreement?" It is now June 25 2020 and despite repeated phone calls, texts, and sendouts to the GM I haven't had a call back re the $4480.51 overcharge from the text agreement with Freddy. In still waiting to resolve this. I have now decided it's best to switch dealers, particularly as in the past (***as written in other reviews on dealer rater) there have been issues when taking in a car for service and things not being done properly, things not completed or tightened properly, or urgent "servicing" deemed essential right away but when one gets a second opinion from a different mechanic the part does not need fixing. After reading the reviews on this website and on the google website about the same testimonies re service comments, it's probably time to move on after 29 years of my loyalty. I still want CHRIS Lakusta to address the $4480.51 overcharge, one that is remedied I will edit this review and type that in. More

An Honest, friendly, Family Experience Mitch is a guy uses technology to give you an " Old School Experience" Always available at the click of a key. He really shines when you enter the de Mitch is a guy uses technology to give you an " Old School Experience" Always available at the click of a key. He really shines when you enter the dealership. He struck us as an individual who is proud of his profession and his place of work. every thing he did was geared toward putting a smile on our faces Tony on the other hand. needs a tuneup in customer relations. We spent more time waiting for him than actually talking to him. From an extremely cluttered desk. taking phone calls during our meeting and people walking in and out of his office. \I found negotiating with tony to be very frustrating. When I informed him that I had made a serious error in pricing add ons . He seemed concerned but not to willing to help out. All in all, quite a kaotic experience. This sale was entirely due to Mitchs' hard work More

As a first time buyer, Dre was incredibly helpful in explaining every aspect of the car buying process! I highly recommend him, he was very knowledgeable, relatable, and trustworthy as he was straightfo explaining every aspect of the car buying process! I highly recommend him, he was very knowledgeable, relatable, and trustworthy as he was straightforward with everything and approached everything with a friendly manner. More