Mercedes-Benz Surrey

The worst service of any MB dealer. Called tens of times. Nobody called me back. The service I eventually received was very good and professional. But no one called me to tell me anyt Called tens of times. Nobody called me back. The service I eventually received was very good and professional. But no one called me to tell me anything about the car, what service it required or that the car was ready. More

I had an amazing experience with this dealership today. I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the closest MB and hoped for the best that they could help me. The tire store owner told me “good luck, we’ll see you in a month after they have to order you a new key and/or charge you $500”. I was so lucky to JOHNSON HA, the Parts Manager. When I told him my situation he said “no problem” and asked a young co-worker of his to get the wheel lock set snd go out and help this gentleman. The young worker quickly found which key I needed and told Johnson. Johnson asked the young guy to remove my existing locks and install a new set of wheel locks that he had in stock. He then told me to grab a coffee and read a few minutes. Within 10-15 minutes it was all done and I was out the door for just over $100. This was one of the best service experiences I’ve ever had and I was so impressed with Johnson’s can-do attitude and willingness to help me. I’ve had my mercedes for 8 years and been to another MB dealership many times. Not there the other MB service was bad, but I’ve never received such quick action and honest service. There was no hint of upselling, or making an appointment with Service Dept. etc. If these two guys are any indication of the kind of team they have at MB Surrey, they must have a truly amazing team. Thank you so much Johnson, your underling and MB Surrey. 5-stars all the way. Dave More

Dealt with Amanda Krysko in the service department,found her to be rude and not very friendly. Her over all attitude was very dissapointing,I did not feel comfortable being around her. her to be rude and not very friendly. Her over all attitude was very dissapointing,I did not feel comfortable being around her. More

Excellent service from Aleksandar! We have been clients of Aleksandars for the last five years, and every encounter with Aleksandar has been amazing. He always goes above and beyond for We have been clients of Aleksandars for the last five years, and every encounter with Aleksandar has been amazing. He always goes above and beyond for our needs and I would highly recommend anyone who is thinking about getting a new vehicle to definitely go see him. More

I hate car shopping. As soon as you go in they are on you like vultures. Hubby wanted a car so we went into Surrey Mercedes and met Daniel Falcon. What a top notch service we got. He knew his stuff he had an like vultures. Hubby wanted a car so we went into Surrey Mercedes and met Daniel Falcon. What a top notch service we got. He knew his stuff he had answers for all our questions. The Managers Mo, Trevor and Mark all amazing. No one wanted to sale anything just make sure that we make the best decision. You want a Mercedes this is the place to go. I eas blown away by the outstanding service we received. Thank you to the Finance girls Jodie and Rebeca. What they promised at the dealership they delivered. This is a 5* plus business oriented on the client’s best choice and happiness. Thank you Manuela and John More

Great experience! Amazing customer service! As always, Aleksandar ensured that I was checked in quickly. He was respectful, friendly, patient and knowledgeable. Aleksan Amazing customer service! As always, Aleksandar ensured that I was checked in quickly. He was respectful, friendly, patient and knowledgeable. Aleksandar ROCKS! Thank you one more time for the best customer service I have ever experienced. More

Satisfaction I was very happy with the service I got from the management and specially fro Aleksandar the service writer. Amazing and very polite. I also loved the I was very happy with the service I got from the management and specially fro Aleksandar the service writer. Amazing and very polite. I also loved the way the general manager made sure I was happy. More

Very poor Just to give everyone in Bc an update DO NOT DEAL WITH OPEN ROAD IN SURREY. After I left a very poor review rightfully so and emailing the open Road Just to give everyone in Bc an update DO NOT DEAL WITH OPEN ROAD IN SURREY. After I left a very poor review rightfully so and emailing the open Road owner Christian. I received a called from this xxxx boy Trevor Symonds. Who at first I thought was gonna do something for me. He opens the conversation by introducing himself saying that he is here to help me and put in a package for me etc... he will call me back by the end of the day. A few hours later I received an email from him stating and I quote: I took some time to look into the situation again for you. My management team was confident they had done everything and more to try and take care of you. Sorry, you were disappointed enough to also leave a 1-star google review. However, I feel we have done everything correctly and therefore cannot assist any further This is the response that I received from Trevor Symonds the general sales manager he accused me of damaging my own breaks... Before I purcahsed this car I asked the car manager if the car was serviced and I wouldn't have any problems. How do you explain a month after purchasing this car to have to get my breaks and oil change done ?? very poor services More

Service staff is absolutely clueless.. Went in for a simple SAM reprogram, drove from Whistler. The advisor Alexander Ostojic was short and abrupt. He was unknowledgable about the issue Went in for a simple SAM reprogram, drove from Whistler. The advisor Alexander Ostojic was short and abrupt. He was unknowledgable about the issue and failed to give any straight answer. Shady car salesman to the extreme... They first couldn't find the insurance papers and flat out immediately told me that the car is probably "a write off or stolen". Insurance reprint is simple and easy, $15 down the street. It ended up being under the rear seat anyways... That didn't seem to matter to them. Car needed a simple 1 hour service. I offered to get the insurance papers, when he in turn then said something very quickly and aggressively about the vehicle being dangerous to work on, I asked him how, so the issue could be remedied and he said "I don't know and won't discuss that" and that "no matter what you do, even if it remedies the issue, we will not touch the car" Seriously short, rude and abrasive, especially after waiting 2 weeks for an appointment and driving this far. I asked him if he could give me any information at all why they wouldn't do the work, and there was no way he was going to do a thing. Stood there with his arms crossed frowning. Repeating "no, sir" over and over. We didn't make a scene and quietly walked out. Stay as far away as possible. P.s. I can respect the right to refuse work, but the way this was handled is an embarrassment. More

Service I had the car diagnosed recently and paid $1300. I was told they are able to repair the car for $5300 works decisions ever I sent my care for repair. I had the car diagnosed recently and paid $1300. I was told they are able to repair the car for $5300 works decisions ever I sent my care for repair. They called 2 weeks later for another $2400 I had no choice but to pay. After the reapair I picked up the car. I barely managed to start the car but was told by them it’s working fine. I had to call BCAA after 15 minutes restart the car as they didn’t care to help and according to Raul the manager they ‘didn’t have sttaff’ to pick it up. 4days later I call them to see what’s going on. They now ask for $2800 to repair more. Overall the worst experience. My car is not fixed yet. It’s still with them. So please please have everything written down before you go and repair anything. Misled and lied by Mercedes and stuck without a car that doesn’t work after paying $$$ More