Mercedes-Benz Surrey

Mr. Jake Church, GM, and his team provided me with excellent customer service. I bought a used car, and after 7 days, the trunk won’t open. I wrote Jake an email. He asked his service department to excellent customer service. I bought a used car, and after 7 days, the trunk won’t open. I wrote Jake an email. He asked his service department to fix my problem. After a few days, two of my fobs stopped working. He again stood beside me and gave me two new fobs. I am very happy with their overall customer service. Eddie in sales and Aleksandar in the service department were also very helpful. I chose this dealership to buy the car, even though I live in North Vancouver. I liked the car and knew it was one of the best dealership in the city. Keep up the good works guys and I hope you become the best dealership in the city. Thank you, Jake and his team. Malik Ahmed North Vancouver. August 21, 2023 More

I have been coming to MB Surrey location past fifteen (15) years. I always received excellent service from the representative Mr. Aleksandar Ostojic in service and Mr. Andy Dhoana in sales. I am coming b (15) years. I always received excellent service from the representative Mr. Aleksandar Ostojic in service and Mr. Andy Dhoana in sales. I am coming back and forth bought 4 vehicles from Mr. Andy and Mr. Aleksandar Ostojic taking care of servicing the vehicles. Keep up the Great Work!! More

Great attitude and professional service! If you are looking for a great dealership or car repair but aren’t sure about your options, I would highly recommend MB Surrey! Thanks for all your h If you are looking for a great dealership or car repair but aren’t sure about your options, I would highly recommend MB Surrey! Thanks for all your help Aleksandar! More

Aleksandar is always a pleasure to deal with. Very knowledgeable and responds in a timely manner! Very knowledgeable and responds in a timely manner! More

I had my 2009 Mercedes 550S serviced at The Surrey Dealership and was extremely pleased with the work done.I was also very well looked after by John Poernomo the Service Advisor, who is extremely know Dealership and was extremely pleased with the work done.I was also very well looked after by John Poernomo the Service Advisor, who is extremely knowledgeable and always very pleasant to deal with. He explains things very nicely and I have noted, he always has a smile when dealing with his customers. More

Aleksandar is very helpful, friendly and knowledgeable advisor. He always made sure whatever was needed on the vehicle done properly and on time. advisor. He always made sure whatever was needed on the vehicle done properly and on time. More

I have found Aleksandar O. very knowledgeable and always willing to help. He is polite and super to deal with. I have been coming to this dealership since 2010 as I bought my c very knowledgeable and always willing to help. He is polite and super to deal with. I have been coming to this dealership since 2010 as I bought my car here. ALL the staff in the service department are extremely supportive. Respectfully submitted, Dr. Zulfikar Nagji. More

I hooked up with advisor Aleksandar Ostojic during my visit last week, he is friendly and knowledgeable. He helped me with my vehicle recall and everything was done properly and on time. Also the cleanin visit last week, he is friendly and knowledgeable. He helped me with my vehicle recall and everything was done properly and on time. Also the cleaning crew did a nice job getting the car cleaned inside and out afterward. However the call center for the service dept do need improvements - no answer, no response. I believe some people might like to engage with a human advisor before coming in. Raymond More

very poor service. the service people are very rude and not helpful. would not recommend this place. the service people are very rude and not helpful. would not recommend this place. More