I had an amazing experience with this dealership today.
I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the
I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the closest MB and hoped for the best that they could help me.
The tire store owner told me “good luck, we’ll see you in a month after they have to order you a new key and/or charge you $500”.
I was so lucky to JOHNSON HA, the Parts Manager. When I told him my situation he said “no problem” and asked a young co-worker of his to get the wheel lock set snd go out and help this gentleman. The young worker quickly found which key I needed and told Johnson. Johnson asked the young guy to remove my existing locks and install a new set of wheel locks that he had in stock. He then told me to grab a coffee and read a few minutes. Within 10-15 minutes it was all done and I was out the door for just over $100.
This was one of the best service experiences I’ve ever had and I was so impressed with Johnson’s can-do attitude and willingness to help me. I’ve had my mercedes for 8 years and been to another MB dealership many times. Not there the other MB service was bad, but I’ve never received such quick action and honest service. There was no hint of upselling, or making an appointment with Service Dept. etc.
If these two guys are any indication of the kind of team they have at MB Surrey, they must have a truly amazing team.
Thank you so much Johnson, your underling and MB Surrey. 5-stars all the way.