Mercedes-Benz Surrey

Aleksandar is very helpful, friendly and knowledgeable advisor. He always made sure whatever was needed on the vehicle done properly and on time. advisor. He always made sure whatever was needed on the vehicle done properly and on time. More

I have found Aleksandar O. very knowledgeable and always willing to help. He is polite and super to deal with. I have been coming to this dealership since 2010 as I bought my c very knowledgeable and always willing to help. He is polite and super to deal with. I have been coming to this dealership since 2010 as I bought my car here. ALL the staff in the service department are extremely supportive. Respectfully submitted, Dr. Zulfikar Nagji. More

I hooked up with advisor Aleksandar Ostojic during my visit last week, he is friendly and knowledgeable. He helped me with my vehicle recall and everything was done properly and on time. Also the cleanin visit last week, he is friendly and knowledgeable. He helped me with my vehicle recall and everything was done properly and on time. Also the cleaning crew did a nice job getting the car cleaned inside and out afterward. However the call center for the service dept do need improvements - no answer, no response. I believe some people might like to engage with a human advisor before coming in. Raymond More

very poor service. the service people are very rude and not helpful. would not recommend this place. the service people are very rude and not helpful. would not recommend this place. More

The worst service of any MB dealer. Called tens of times. Nobody called me back. The service I eventually received was very good and professional. But no one called me to tell me anyt Called tens of times. Nobody called me back. The service I eventually received was very good and professional. But no one called me to tell me anything about the car, what service it required or that the car was ready. More

I had an amazing experience with this dealership today. I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the I had lost my wheel lock and didn’t realize until I was at the tire store getting my winter tires installed. I checked the GPS and headed to the closest MB and hoped for the best that they could help me. The tire store owner told me “good luck, we’ll see you in a month after they have to order you a new key and/or charge you $500”. I was so lucky to JOHNSON HA, the Parts Manager. When I told him my situation he said “no problem” and asked a young co-worker of his to get the wheel lock set snd go out and help this gentleman. The young worker quickly found which key I needed and told Johnson. Johnson asked the young guy to remove my existing locks and install a new set of wheel locks that he had in stock. He then told me to grab a coffee and read a few minutes. Within 10-15 minutes it was all done and I was out the door for just over $100. This was one of the best service experiences I’ve ever had and I was so impressed with Johnson’s can-do attitude and willingness to help me. I’ve had my mercedes for 8 years and been to another MB dealership many times. Not there the other MB service was bad, but I’ve never received such quick action and honest service. There was no hint of upselling, or making an appointment with Service Dept. etc. If these two guys are any indication of the kind of team they have at MB Surrey, they must have a truly amazing team. Thank you so much Johnson, your underling and MB Surrey. 5-stars all the way. Dave More

Dealt with Amanda Krysko in the service department,found her to be rude and not very friendly. Her over all attitude was very dissapointing,I did not feel comfortable being around her. her to be rude and not very friendly. Her over all attitude was very dissapointing,I did not feel comfortable being around her. More

Excellent service from Aleksandar! We have been clients of Aleksandars for the last five years, and every encounter with Aleksandar has been amazing. He always goes above and beyond for We have been clients of Aleksandars for the last five years, and every encounter with Aleksandar has been amazing. He always goes above and beyond for our needs and I would highly recommend anyone who is thinking about getting a new vehicle to definitely go see him. More

I hate car shopping. As soon as you go in they are on you like vultures. Hubby wanted a car so we went into Surrey Mercedes and met Daniel Falcon. What a top notch service we got. He knew his stuff he had an like vultures. Hubby wanted a car so we went into Surrey Mercedes and met Daniel Falcon. What a top notch service we got. He knew his stuff he had answers for all our questions. The Managers Mo, Trevor and Mark all amazing. No one wanted to sale anything just make sure that we make the best decision. You want a Mercedes this is the place to go. I eas blown away by the outstanding service we received. Thank you to the Finance girls Jodie and Rebeca. What they promised at the dealership they delivered. This is a 5* plus business oriented on the client’s best choice and happiness. Thank you Manuela and John More

Great experience! Amazing customer service! As always, Aleksandar ensured that I was checked in quickly. He was respectful, friendly, patient and knowledgeable. Aleksan Amazing customer service! As always, Aleksandar ensured that I was checked in quickly. He was respectful, friendly, patient and knowledgeable. Aleksandar ROCKS! Thank you one more time for the best customer service I have ever experienced. More