Zia Mufti | Page 2

Great customer service! Responsive, kind and so helpful! They were so patient as we took a long time to make our decisions! Thank you Seattle Hyundai! Responsive, kind and so helpful! They were so patient as we took a long time to make our decisions! Thank you Seattle Hyundai! More

by DANANDMARTY82 Verified Customer Verified Customer

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Everything was fine until they delivered me a dirty car. My sales guy gave the detail guys the wrong key. Once they figure out the issue they rushed and only washed the exterior even though the vehicle was My sales guy gave the detail guys the wrong key. Once they figure out the issue they rushed and only washed the exterior even though the vehicle was driven a 1000 miles before I bought it and NEEDED CLEANING. The gm (David) followed up and made promises that he never kept or follow up with (asked if i would remove my google review on gentlemens word that he would make good. So i did and he didn't). Which was just icing on the cake after that point. Would have been a 5 star review if I had a clean vehicle. The vehicle should have never been on the lot for sale in that condition More

by JASON_T77 Verified Customer Verified Customer

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Exceptional. Zia was attentive, responsive, and respectful. We purchased a car from him. We found our experience with him to be a positive one. Zia was attentive, responsive, and respectful. We purchased a car from him. We found our experience with him to be a positive one. More

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Zia was very patient with working through my lease questions and the over process went reasonably quickly. questions and the over process went reasonably quickly. More

by Afox Verified Customer Verified Customer

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The sales rep was swamped with end of year sales customers. Rushed to get us "processed" when we asked if my wife can be added to the lease. Things were missed -- charge my new car when he said he w customers. Rushed to get us "processed" when we asked if my wife can be added to the lease. Things were missed -- charge my new car when he said he would (only 30% left), set up my Electrify America account, go over features, and inaccurate pricing. I understand it's a busy time but setting right expectation is important, especially when we had young child with us. More

by GARY.CW.CHEN Verified Customer Verified Customer

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Great location! Great service! Folks genuinely care about people. Very receptive, attentive and customer friendly. This was the best of the 3 hyundai dealers we visi Great service! Folks genuinely care about people. Very receptive, attentive and customer friendly. This was the best of the 3 hyundai dealers we visited locally. Zia was excellent. He understood our need and worked very well with us. Ryan took time to walk us through all our questions. It was late but with a smile he patiently walked us through all paper work. More

by ANITAI55 Verified Customer Verified Customer

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Bought 2024 Hyundai Tucson Hybrid N line from this dealership. Confirmed the car was available before visiting. Upon visiting, waited 40 minutes just to be sat down and the sales rep Zia to go find th dealership. Confirmed the car was available before visiting. Upon visiting, waited 40 minutes just to be sat down and the sales rep Zia to go find the car. He couldn't find the car so he offered the same car in same color for me to test drive. During the pricing process, Zia was given the pricing sheet from the manager named T. We discussed the discrepancy in the tax amount because the paper and the calculation showed I was being taxed on the doc fee and licensing/titling fee which is wrong. I then went to T and asked why those two items are being taxed and if that is correct. He agreed with me that they shouldn't be taxed and said the pricing sheet has no credibility, forget about it. As a customer, it is not professional nor accurate to be shown false and inaccurate pricing sheet as the customer is the one paying. T showed me his program he uses to calculate the tax. I agreed with the amount on the computer and proceeded with the transaction. I waited over an hour for finance manager. It was already past 9pm at this point. I had been at the dealership since 6pm. I said I will come back tomorrow to sign and the car be available for pick up. Zia promised to have the car ready. Zia did give me a loaner for me to drive as I did not have a car. I thanked him for that. Next day, Zia calls me at the dealership and says he cannot find the car and that I come on the following day. I said no, I am coming at the promised time and that he needs to go find the car. How can the car be missing? It shouldn't be that difficult to find the car. Then Zia tells me not to rush him and that if I don't want to buy the car, then don't buy the car. At this point, the dealership had already applied for the loan. I received the credit check alert. The loan is approved. How unprofessional and rude of Zia to say that and not find the car. I still went to the dealership, Zia finally found the car and I met with the finance manager to sign. I'd say this has to be the most difficult car buying process. Not to mention the dealership waiting area was dirty, Keurig machine was not filled with water, and the staff looked unorganized as they could not find the car for several hours. Also Zia mentioned that the hyundai bluelink app is complimentary for 3 years. For 2024 models, it is actually complimentary for lifetime. He gives false information. Buyers, do your own research, double check the fees and taxed, don't trust the sales rep. More

by ysh91725 Verified Customer Verified Customer

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I found a great car with a great price on the internet. Ashley helped me set up a test drive. Mustaf brought the car around, we drove it around and the car was perfect for us. Mohamud and his manager put t Ashley helped me set up a test drive. Mustaf brought the car around, we drove it around and the car was perfect for us. Mohamud and his manager put together a great price for us. Bari carefully walked us through the paperwork and just like that, we had a new car! Excellent experience! Thank you, Seattle Hyundai! More

by wreckingrow Verified Customer Verified Customer

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Low pressure and knowledgeable staff. Financing process seemed transparent. I would recommend. I love my new electric car! Financing process seemed transparent. I would recommend. I love my new electric car! More

by MARTIH0 Verified Customer Verified Customer

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Got a great deal from Seattle Hyundai. Thanks to Zia, Bari and Marco who were very helpful. Thanks to Zia, Bari and Marco who were very helpful. More

by JIGNESHJAIN25 Verified Customer Verified Customer

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