Willie Mejia

Every time I need anything for my car, it gets done right! Using my extended warranty or simple oil changes, it's always without any hassles! right! Using my extended warranty or simple oil changes, it's always without any hassles! More

by EDWIN Verified Customer Verified Customer

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Summary: The oil change performed at their facility resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Det resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Detail: I visited Valley Stream Honda to have my Honda Civic serviced with an oil change on May 4, 2024. Upon leaving the service center, I conducted a quick check of the oil level and found it to be low on the dipstick. After confirming this through multiple checks, I promptly returned to the service advisor to report the issue. After several attempts of checking the dipstick, the advisor suggested that the engine needed to be running to allow the oil to circulate and level off properly. Following their instructions, I started the engine as directed. However, the advisor checked the oil level again without wiping the dipstick, and indicated that the oil was at the correct level. I pointed out that this reading was invalid due to the engine running, which would naturally cause oil splashing and give a false impression of a full reservoir. After a proper wipe and recheck, he once again observed that the oil level was low. The car was taken back to the shop for a brief period, after which the advisor returned with the assertion that the oil had been topped off. Unfortunately, throughout this entire process, there was a lack of apology, and the attitude displayed by the advisor suggested that they were doing me a favor. While I understand that service centers can face challenges such as being busy, short-staffed, or overworked, I expect the issue to be addressed promptly and professionally. The low oil levels can lead to engine damage costing me thousands of dollars. More

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Everything went well and nice the way it supposed to be and the time was accurate and the time was accurate More

by DADYAUGUSTE Verified Customer Verified Customer

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Courtesy, faster and great service. I always love to go to the dealer in valleys Stream. I have more than 9 years going to this place. I always love to go to the dealer in valleys Stream. I have more than 9 years going to this place. More

by maribeluci10 Verified Customer Verified Customer

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Hands down, the Best customer service and amazing work! ! Did I say great customer service ! Did I say great customer service More

by JOSE.F.MOREL Verified Customer Verified Customer

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Customer friendly, prompt, excellent, experienced, relational,caring and totally dedicated and committed to customers satisfaction. relational,caring and totally dedicated and committed to customers satisfaction. More

by OJOADESEGUN448 Verified Customer Verified Customer

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Great customer service and ease of making the appointment was perfect! I love that place! was perfect! I love that place! More

by desiree031 Verified Customer Verified Customer

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We had an excellent customer experience with Honda Valley stream , from sales dept up to service dept , Our car needs to replace window and they act fast order the parts right away , Clara Torres our Valley stream , from sales dept up to service dept , Our car needs to replace window and they act fast order the parts right away , Clara Torres our service advisor is very professional and quick . I would say we are really amazed on the service dept ,this is our 3rd car purchase from Honda of Valley stream , I can actually compare it to a luxury car service the after sale’s customer service is so amazing and that’s for real . Highly recommended HOnda of Valley Stream . More

by vaysa_alipio Verified Customer Verified Customer

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My service attendant Kevin was very rude. Tried to get Mark to assist but No. Tried to get Mark to assist but No. More

by traceyme.talia Verified Customer Verified Customer

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Love the waiting area, very comfortable. Brianna has a nice personality & kept me informed every step of the way. Brianna has a nice personality & kept me informed every step of the way. More

by lioness58 Verified Customer Verified Customer

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