Alex Marcel
Alex Marcel at Honda of Valley Stream
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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
649 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

4.7

649 Reviews

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649 Reviews of Alex Marcel

May 07, 2024

Dealership Rating
Employee Rating

Been coming here for years and it’s always a good experience. Very Clean environment. Marcel has always been excellent and helpful when it comes to service. More

by edwinespinal123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

May 07, 2024

Dealership Rating
Employee Rating

Prompt and courteous service, no complaints. I have a low mileage vehicle and we discussed what was best for my maintenance and service needs. More

by atodman2110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

May 07, 2024

Dealership Rating
Employee Rating

Every time I need anything for my car, it gets done right! Using my extended warranty or simple oil changes, it's always without any hassles! More

by EDWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres

May 07, 2024

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

May 06, 2024

Dealership Rating
Employee Rating

Effectively got everything done with excellent customer service. Took care of seat belt recall and gas door issue as well as initial request of oil change. Thank you. More

by mariascharmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

May 06, 2024

Dealership Rating
Employee Rating

All up to my expectations according to my normal service requirements. No issued incurred at this time. More

by JCPHOTO86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

May 03, 2024

Dealership Rating
Employee Rating

I had a great experience as usual at Honda of Valley Stream. The staff is always kind and helpful. Especially Juju and Jessica. More

by BRANDONCHARLES2449
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2024

Honda of Valley Stream responded

We know you have choices on where you shop for a new vehicle and are so pleased you chose us. Thank you for the kind words, excellent review, and for recognizing our staff’s hard work. We appreciate it! Reach out with any questions or for any additional assistance. Take care!

May 01, 2024

Dealership Rating
Employee Rating

I was pleased with everything from servicing my car. Bryanna is always pleasant and informative about my car needs More

by Melrose329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

May 01, 2024

Honda of Valley Stream responded

We're delighted to hear that you were pleased with your car servicing experience! Providing excellent service and ensuring your car needs are met is our priority. Bryanna is a valued member of our team, and we're glad to hear that she provided you with pleasant and informative assistance. If you have any more car needs in the future or any questions, please don't hesitate to reach out. We're here to help!

April 24, 2024

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Employee Rating

He was I formative , he explained the waiting process . He told us we can wait in the waiting area . More

by millicentafrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that you received informative service and clear explanations about the waiting process. It's important to us that you feel comfortable and well-informed while you're with us. We hope the waiting area provided a pleasant space for you during your wait. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us!

April 23, 2024

Dealership Rating
Employee Rating

Alex Marcel was the consummate professional, he kept me informed every step of the way as to the issue with my vehicle. He advised me as to the options available and gave me the opportunity to accept or de More

by REMCNAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Honda of Valley Stream responded

Thank you for taking the time to leave such a detailed and positive review! We're thrilled to hear about your exceptional experience with Alex Marcel and the service he provided. His professionalism and thorough communication exemplify the standards we strive for. Your loyalty to our service center means a great deal to us, and we're pleased to have earned your continued trust over the years. We look forward to continuing to provide you with the same high level of service for many more years to come. Thanks again for your kudos and for choosing Honda Of Valley Stream!

April 23, 2024

Dealership Rating
Employee Rating

I LOVE CLARA SHES THE BEST ! ! VERY NICE ! SHE HELPS ME WITH ALL MY CONCERNS!! More

by tatiana.jones13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Honda of Valley Stream responded

Thank you so much for your enthusiastic review! We're thrilled to hear that Clara has made such a wonderful impression on you with her helpfulness and kindness. We'll make sure to pass along your kind words to her. Thank you for sharing your positive experience, and we look forward to continuing to serve you in the future!

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