Wil Jones
Wil Jones at North Penn Mazda
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Wil Jones | Page 2

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,006 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

30 yrs, 7 mos

4.9

1,006 Reviews

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1006 Reviews of Wil Jones

June 04, 2024

Dealership Rating
Employee Rating

Very professional and responsive. Good customer service. Would recommend to others. Happy with my experience. More

by JOSH.H.MELTZER
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Keith Fluehr

June 04, 2024

Dealership Rating
Employee Rating

Bravos to Will. Great accommodating disposition to match the great service he has always provided. He is a great asset to North Penn! Tom Friedman More

by tom
Service Price Transparency
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Recommend Dealer
Yes

June 04, 2024

Dealership Rating
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This dealership is always clean, my agent is ALWAYS nice and professional. I really like the video sent from the mechanics working on the vehicle, this is a great service. No complaints ever. More

by MY2CATSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

June 04, 2024

Dealership Rating
Employee Rating

Overcharged me for very basic services. Do not plan on getting my car serviced there again. More

by richervin26
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jun 04, 2024

North Penn Mazda responded

Mr. Ervin, I am sorry to hear that you feel we overcharged you for your service. I appreciate you bringing this to our attention and I would like the opportunity to discuss this with you further. If you would please call me at the number listed below or respond to the email I sent you. I look forward to speaking with you. Sincerely, Amanda Young North Penn Mazda Service Manager 267-956-1160 amanda@northpennmazda.com

June 04, 2024

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First ever dealership charging 3% on credit card, not good . You need to paid cash or check card. More

by doanut97
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jun 04, 2024

North Penn Mazda responded

Doanut97, I am sorry to see that you are unhappy with your recent visit to our service department. North Penn has just recently adopted this policy in lieu of raising our prices as other businesses have. We do provide the option to use cash, check or a debit card without incurring the surcharge, which I noticed you used when you were here this week. If you would like to discuss this with me further, please don't hesitate to reach out to me directly. Sincerely, Amanda Young North Penn Mazda Service Manager amanda@northpennmazda.com 267-956-1160

June 04, 2024

Dealership Rating
Employee Rating

One of the best experience I had purchasing a car. The staff made me feel welcome and comfortable. Chris the salesman was patient and very understanding of my needs. The service manager and scheduler More

by RJDESN7
Service Price Transparency
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Recommend Dealer
Yes

June 02, 2024

Dealership Rating
Employee Rating

Greg service department and adviser will be returning again to have work done and service More

by zomberg1
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Recommend Dealer
No
Jun 03, 2024

North Penn Mazda responded

Mr. Zomberg, I am sorry to see the 1 star review that you left. I would like to know more about your experience and what we can do to change this into a 5 star review. If you would like to discuss this with me further, please call me at 267-956-1160 or email me at amanda@northpennmazda.com so we can make this right for you. I look forward to speaking with you and hope you have a great day. Sincerely, Amanda Young North Penn Mazda Service Department

Jun 03, 2024

zomberg1 responded

I did not give a one star review everything was 5 star Idont understand how this happen. Everything was great.

June 01, 2024

Dealership Rating
Employee Rating

I have used them now for everything from sales, service, inspection and (unfortunately) collision damage from a fender bender. They are simply the best in every department. I have never worked with a car More

by JWCRAVEN2613
Service Price Transparency
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Recommend Dealer
Yes

May 31, 2024

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Excellent! !! Great Service! Great People! Great All Around Experiences! I give them the Highest Rating! More

by thenrowns1@comcast.net
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Sell

May 31, 2024

Dealership Rating
Employee Rating

My experience was very good, I have no complaints. They make it very easy and accommodating More

by vmagarity
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

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