Wil Jones

Professional knowledgeable, pleasant and helpful All staff are friendly and respectful Waiting room is comfortable. staff are friendly and respectful Waiting room is comfortable. More

by DOTTIESERINA Verified Customer Verified Customer

Helpful 0

Report | Print

First time getting service at NP Mazda. Super quick, friendly, and thorough in their work. Went out of their way to accommodate and communicate with my and our needs. Will return! Super quick, friendly, and thorough in their work. Went out of their way to accommodate and communicate with my and our needs. Will return! More

by dkoltenback31 Verified Customer Verified Customer

Helpful 0

Report | Print

I can tell they really care about serving their customers! The people working there were very attentive to me and professional. Something you dont see all the time. Thanks! customers! The people working there were very attentive to me and professional. Something you dont see all the time. Thanks! More

by SYODER102 Verified Customer Verified Customer

Helpful 0

Report | Print

Wil and the gang at North Penn Mazda are awesome. I have been going there for years and always have a great experience. I have been going there for years and always have a great experience. More

by mcdemay Verified Customer Verified Customer

Helpful 0

Report | Print

Extremely dissatisfied with my last service. I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thur I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thursday evening 5/9. I received an email confirming the service for 6:30 am on Friday 5/10. When I left work at 4 pm I called Mazda because I hadn’t received a call saying the vehicle was ready. Wil Jones told me the vehicle was ready but they were still finishing up the paperwork and the car would be ready at 5. I arrived at the dealer at 4:50 and Dominic told me that he was finishing up the paperwork and he would be finished in 15 minutes. I told him I would be in the waiting area. A few minutes later the phone rang and he proceeded to have a lengthy telephone conversation with another customer. At 5:15 he was still on the phone and I went up to the service counter and spoke to Wil Jones and explained to him that I was still waiting for the paperwork so I could leave as I had made plans for the evening and I needed my vehicle back. He said Dominic was still working on the paperwork! After expressing my dissatisfaction and frustration Wil brought my car up to the bay hoping to appease me but I still had to wait for Dominic anyway. When I paid for the service I realized the paperwork said the car was promised by 5pm. When I scheduled the appointment I wish I had been told or been given a window of time when the car would be ready for pickup. Since the appointment time was listed as 6:30am I assumed the car would be finished earlier in the day considering it was only an oil change and a headlight replacement. More

by m.marcantonio Verified Customer Verified Customer

Helpful 0

Report | Print

Hello. Cost for oil change excessive. Why charge a battery under warrenty. Fell free to call Thank you Cost for oil change excessive. Why charge a battery under warrenty. Fell free to call Thank you More

by Ray Verified Customer Verified Customer

Helpful 0

Report | Print

Will is always pleasant. He explains things to me in a simple manner so that I understand what needs to be done to my Mazda. He explains things to me in a simple manner so that I understand what needs to be done to my Mazda. More

by SHARONLEE0801 Verified Customer Verified Customer

Helpful 0

Report | Print

Great communication through out the process. The loaner car was a nice perk. Thanks again The loaner car was a nice perk. Thanks again More

by BSLI65 Verified Customer Verified Customer

Helpful 0

Report | Print

Catie was so helpful when I came in for my recent oil change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware o change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware of ongoing service deals. Without Catie’s expertise I may have gone elsewhere for my tires, but she talked me into going with Mazda and I am glad I did! So thankful for her help and knowledge of the services offered! More

by kthomas612 Verified Customer Verified Customer

Helpful 0

Report | Print

It’s always a pleasure working with the North Penn Mazda team and my car is always well cared for. team and my car is always well cared for. More

by Ceraso.tlc Verified Customer Verified Customer

Helpful 0

Report | Print