Dominic Ventresca

Good communication and he was pleasant , offered option of oil change while he had my car. of oil change while he had my car. More

by DSCHUB13 Verified Customer Verified Customer

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Extremely dissatisfied with my last service. I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thur I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thursday evening 5/9. I received an email confirming the service for 6:30 am on Friday 5/10. When I left work at 4 pm I called Mazda because I hadn’t received a call saying the vehicle was ready. Wil Jones told me the vehicle was ready but they were still finishing up the paperwork and the car would be ready at 5. I arrived at the dealer at 4:50 and Dominic told me that he was finishing up the paperwork and he would be finished in 15 minutes. I told him I would be in the waiting area. A few minutes later the phone rang and he proceeded to have a lengthy telephone conversation with another customer. At 5:15 he was still on the phone and I went up to the service counter and spoke to Wil Jones and explained to him that I was still waiting for the paperwork so I could leave as I had made plans for the evening and I needed my vehicle back. He said Dominic was still working on the paperwork! After expressing my dissatisfaction and frustration Wil brought my car up to the bay hoping to appease me but I still had to wait for Dominic anyway. When I paid for the service I realized the paperwork said the car was promised by 5pm. When I scheduled the appointment I wish I had been told or been given a window of time when the car would be ready for pickup. Since the appointment time was listed as 6:30am I assumed the car would be finished earlier in the day considering it was only an oil change and a headlight replacement. More

by m.marcantonio Verified Customer Verified Customer

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Catie was so helpful when I came in for my recent oil change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware o change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware of ongoing service deals. Without Catie’s expertise I may have gone elsewhere for my tires, but she talked me into going with Mazda and I am glad I did! So thankful for her help and knowledge of the services offered! More

by kthomas612 Verified Customer Verified Customer

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It’s always a pleasure working with the North Penn Mazda team and my car is always well cared for. team and my car is always well cared for. More

by Ceraso.tlc Verified Customer Verified Customer

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They made sure to diagnose my car and fix it. Also washed and vacuumed it Also washed and vacuumed it More

by BRUCH8ETJR Verified Customer Verified Customer

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Will Jones is always beyond professional! The dealership is so NICE, I never mind waiting. Service is great and I love the videos that keep me updated while servicing my car. The dealership is so NICE, I never mind waiting. Service is great and I love the videos that keep me updated while servicing my car. More

by MY2CATSS Verified Customer Verified Customer

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Very friendly and thorough. Kept me informed throughout the process. Highly recommend using North Penn. Kept me informed throughout the process. Highly recommend using North Penn. More

by GHARTMANJR Verified Customer Verified Customer

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Had a great experience turning in my leased 2021 cx5 for a new one. Everyone was nice and very helpful! a new one. Everyone was nice and very helpful! More

by tdj2287 Verified Customer Verified Customer

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Excellent service. Very professional. Personable. They have earned my trust. Ruby is well taken care w service Very professional. Personable. They have earned my trust. Ruby is well taken care w service More

by Jpundt241 Verified Customer Verified Customer

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It was my first experience using the service center at NP Mazda. It was a pleasure working with them, start to finish! Mazda. It was a pleasure working with them, start to finish! More

by DANNYBATE Verified Customer Verified Customer

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