Caitlin Landis

North Penn mazda is a wonderful place. They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any More

by Bmgarneau Verified Customer Verified Customer

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Extremely dissatisfied with my last service. I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thur I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thursday evening 5/9. I received an email confirming the service for 6:30 am on Friday 5/10. When I left work at 4 pm I called Mazda because I hadn’t received a call saying the vehicle was ready. Wil Jones told me the vehicle was ready but they were still finishing up the paperwork and the car would be ready at 5. I arrived at the dealer at 4:50 and Dominic told me that he was finishing up the paperwork and he would be finished in 15 minutes. I told him I would be in the waiting area. A few minutes later the phone rang and he proceeded to have a lengthy telephone conversation with another customer. At 5:15 he was still on the phone and I went up to the service counter and spoke to Wil Jones and explained to him that I was still waiting for the paperwork so I could leave as I had made plans for the evening and I needed my vehicle back. He said Dominic was still working on the paperwork! After expressing my dissatisfaction and frustration Wil brought my car up to the bay hoping to appease me but I still had to wait for Dominic anyway. When I paid for the service I realized the paperwork said the car was promised by 5pm. When I scheduled the appointment I wish I had been told or been given a window of time when the car would be ready for pickup. Since the appointment time was listed as 6:30am I assumed the car would be finished earlier in the day considering it was only an oil change and a headlight replacement. More

by m.marcantonio Verified Customer Verified Customer

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Wil and the gang at North Penn Mazda are awesome. I have been going there for years and always have a great experience. I have been going there for years and always have a great experience. More

by mcdemay Verified Customer Verified Customer

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Catie was so helpful when I came in for my recent oil change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware o change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware of ongoing service deals. Without Catie’s expertise I may have gone elsewhere for my tires, but she talked me into going with Mazda and I am glad I did! So thankful for her help and knowledge of the services offered! More

by kthomas612 Verified Customer Verified Customer

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Great services Would definitely be back Amanda was awesome. Rental people was great. See you soon awesome. Rental people was great. See you soon More

by SCODARLL Verified Customer Verified Customer

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It’s always a pleasure working with the North Penn Mazda team and my car is always well cared for. team and my car is always well cared for. More

by Ceraso.tlc Verified Customer Verified Customer

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For the second time we reported the key fob intermittently having issues saying either 'not detected or 'key fob battery low and the service manager Cait said the same thing about it being in l intermittently having issues saying either 'not detected or 'key fob battery low and the service manager Cait said the same thing about it being in lock or sleep mode when I replaced the batteries already and sleep mode or lock mode will not let you start the vehicle and she took no extra measure to have a technician look into it. More

by MIKELHIGBY Verified Customer Verified Customer

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North Penn Mazda has the best customer service! Everyone I deal with when my car is in for service is professional and courteous. I’m kept up to date with the progress of my car’s service every ste Everyone I deal with when my car is in for service is professional and courteous. I’m kept up to date with the progress of my car’s service every step of the way. The service technician’s video of my car is so helpful! A+ More

by can521 Verified Customer Verified Customer

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Caitlin is an excellent customer service rep. Very helpful and knowledgeable. Professional attitude and presence in the department. Very helpful and knowledgeable. Professional attitude and presence in the department. More

by garyd119 Verified Customer Verified Customer

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I was greeted as soon as I arrived at service, and was kindly directed what to do, and to see Caitlin. Caitlin was so helpful and kind! Service was done in a timely manner. kindly directed what to do, and to see Caitlin. Caitlin was so helpful and kind! Service was done in a timely manner. More

by Holly Ketterer Verified Customer Verified Customer

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