Caitlin Landis
Caitlin Landis at North Penn Mazda
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Caitlin Landis | Page 2

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
975 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

4.9

975 Reviews

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975 Reviews of Caitlin Landis

May 07, 2024

Dealership Rating
Employee Rating

Great services Would definitely be back Amanda was awesome. Rental people was great. See you soon More

by SCODARLL
Service Price Transparency
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Recommend Dealer
Yes

May 06, 2024

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It’s always a pleasure working with the North Penn Mazda team and my car is always well cared for. More

by Ceraso.tlc
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Dominic Ventresca

May 05, 2024

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Employee Rating

For the second time we reported the key fob intermittently having issues saying either 'not detected or 'key fob battery low and the service manager Cait said the same thing about it being in l More

by MIKELHIGBY
Service Price Transparency
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Recommend Dealer
No
May 06, 2024

North Penn Mazda responded

Hello Mikel, I'm sorry to hear about your experience with your key issues with your Mazda. I was able to speak to our service team and it sounds like your remote is being put into "sleep mode". Our service team did exactly what needs to be done if the key is put into that mode. Sleep mode can be activated on the Mazda key fob to save battery power. Turning on the transmitter's power saving function also turns off the advanced keyless entry and push button start system functions, and restricts the transmitter's battery power consumption. To take a Mazda key out of sleep mode, you can: Press the Start button four times The red light will stay on Press and hold for a few seconds The light will release and flash the parking flashers Press the Start button again Everything should power up normally Once again, I'm sorry for the issues but I hope this helps clarify what's happening. I'm going to email you personally as well with my contact info. Please feel free to call me anytime. Kyle Neith General Sales Manager 215-822-1361 x 1389 kyle@northpennmazda.com

May 04, 2024

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North Penn Mazda has the best customer service! Everyone I deal with when my car is in for service is professional and courteous. I’m kept up to date with the progress of my car’s service every ste More

by can521
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

May 04, 2024

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Caitlin is an excellent customer service rep. Very helpful and knowledgeable. Professional attitude and presence in the department. More

by garyd119
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Recommend Dealer
Yes

May 04, 2024

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I was greeted as soon as I arrived at service, and was kindly directed what to do, and to see Caitlin. Caitlin was so helpful and kind! Service was done in a timely manner. More

by Holly Ketterer
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Recommend Dealer
Yes

Other Employees Tagged: Whoever it was who greeted me. Sorry, did not notice his name.

May 03, 2024

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Excellent service. Fair prices. Will go back. Appreciated the car wash as well. Thank you. More

by cat1001
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Recommend Dealer
Yes

May 03, 2024

Dealership Rating
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Will Jones is always beyond professional! The dealership is so NICE, I never mind waiting. Service is great and I love the videos that keep me updated while servicing my car. More

by MY2CATSS
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Recommend Dealer
Yes

Other Employees Tagged: Wil Jones, Dominic Ventresca

April 30, 2024

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Employee Rating

Had a great experience turning in my leased 2021 cx5 for a new one. Everyone was nice and very helpful! More

by tdj2287
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Recommend Dealer
Yes

April 25, 2024

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The North Penn Mazda dealership provides excellent customer service before, during, and after the sale. It’s always a pleasurable experience. More

by PHANCEE
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Recommend Dealer
Yes

Other Employees Tagged: Tim Sheehan, Keith Fluehr

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