Wayne Hill
Wayne Hill at Miracle Ford
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Wayne Hill | Page 3

Parts Manager

Miracle Ford

1394 Nashville Pike
Gallatin, TN 37066

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4.5
25 Reviews
4.5

25 Reviews

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25 Reviews of Wayne Hill

May 28, 2017

Dealership Rating
Employee Rating

A Great First Experience with the Service Department! I recently moved to the Gallatin Area and wanted to get my Ford F-150 serviced before headed back home to pack up everything to bring back. I checke More

by Dan Stuckey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Galvin Jr , Yeysson Ayala

Jun 14, 2017

Miracle Ford responded

Dan, Thank you for you detailed and kind review. We've all at some point had our car break down and it is not fun. We get upset and feel that we have lost control over our situation. Yeysson and Wayne deal with this everyday. It is encouraging to have them receive praise since they can often times feel unappreciated. Anyone who has ever worked in this type of position can relate to this. So, again, thank you. we look forward to seeing you again in the near future (for routine maintenance.) :-)

February 03, 2017

Dealership Rating
Employee Rating

Easy vehicle purchase with great service On this truck, I went to a new dealership. Was not completely satisfied with other Ford dealership. Salesman John James made my purchase much easier More

by Joe Qualls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Yeysson Ayala, John James

Feb 06, 2017

Miracle Ford responded

Joe, Thank you for taking the time to review our dealership. We are especially grateful that you reviewed both our salesperson, John James and our service staff of Wayne and Yeysson. We work very hard to create an atmosphere of cooperation between departments to better serve our customers and it is very rewarding to see that this teamwork came together for your benefit. Thank you for your purchase and we look forward to seeing you again for your vehicle's service again soon.

June 09, 2016

Dealership Rating
Employee Rating

Good home town people. Always friendly, helpful and accommodating to my needs to get me taken care of. These folks have been taking care of my service and parts needs for n More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jim Morgan , Marty Denson, Dan Joiner, Barry and Junior in parts, Charity in the body shop.

Jun 10, 2016

Miracle Ford responded

Roger, thank you for your review. It is rewarding to know that the many departments you visited (service, parts, body shop) all were accommodating. We strive to have all departments work together to create a seamless experience for our customers. We will pass your kind words on to each of them.

May 21, 2016

Dealership Rating
Employee Rating

Great Service! Great People! Very helpful, Very Knowledgeable, Wayne Hill waited on me in the service department, and owner Jim Galvin Jr said hello to me and said Thank You for t More

by Stan2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Galvin Jr

May 22, 2016

Miracle Ford responded

Stan, Thank you for your kind words. Wayne is a great asset to our business and does a fine job in an often thankless position. We often remind our employees to acknowledge our customers with even a simple "Hello" and "Thank You" and as you experienced it's a trickle down philosophy. Were happy to be of service to you and look forward to future opportunities to do so again.

May 07, 2016

Dealership Rating
Employee Rating

Dealing with my piece of crap 2012 Ford Focus The service manager has done a good job helping me deal with my crappy Ford Focus. The other employees also did a good job and were very pleasant. More

by mmmmm123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 10, 2016

Miracle Ford responded

mmmmm123 Thank you for taking the time to rate our service department and Wayne, our Service Manager in particular. We're sorry about the problems you are having with your Focus. We are all confident we will be able to resolve them and keep you happy with Ford and Miracle Ford.

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