Wayne Hill | Page 2

Poor customer service I would give them less than one star if I could. Was left in the waiting room for four hours when my Jeep had been finished I would give them less than one star if I could. Was left in the waiting room for four hours when my Jeep had been finished More

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Our buying experience seemed more like an ordeal. I first talked to Chris and later given to KJ as our sales person. It seemed like KJ didn't know a lot about the F-150 Limited and tried to B.S. me. T I first talked to Chris and later given to KJ as our sales person. It seemed like KJ didn't know a lot about the F-150 Limited and tried to B.S. me. The sales staff"s performance was marginal. The most efficient person in the dealership was Sandra Jones. She saw that I was having problems with the purchase of a tonneau cover and helped me buy the one I wanted. I think in total, my wife and I spent about 7 hours over two days buying our truck. I really don't think it should take that long. More

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Service department I am continually satisfied with the service department and the staff who go out of their way to make sure I leave happy. Plus two I am continually satisfied with the service department and the staff who go out of their way to make sure I leave happy. Plus two More

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Great sales and service people. No hassle sales, prompt efficient service personel makes this a great place to buy or service a car. We enjoy the people and warm reception upon our No hassle sales, prompt efficient service personel makes this a great place to buy or service a car. We enjoy the people and warm reception upon our arrival. More

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Went above and beyond awesome customer service Without disclosing details, a very unfortunate situation , Ford went above and beyond. Put forth the effort to remedy the situation, Awesome Customer Without disclosing details, a very unfortunate situation , Ford went above and beyond. Put forth the effort to remedy the situation, Awesome Customer service all around . More

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Pleased with a business that understands the customer! What an outstanding experience we had purchasing our new Explorer! We purchased an Escape 6 years ago at Miracle Ford. When it came time to mak What an outstanding experience we had purchasing our new Explorer! We purchased an Escape 6 years ago at Miracle Ford. When it came time to make another purchase, there was no question about choosing a dealership. Tim, our salesperson, was professional in every way. His product knowledge was extensive. Everyone with whom we can in contact was courteous, efficient, and made us feel welcome. I don't think we dealt with anyone that did not thank us for our business. Between the two purchases, we have used their service department and found them to be as customer-oriented as the sales force. We continue to us Miracle Ford and will recommend their dealership at every opportunity. Special thanks to Tim Saunders and the entire staff at Miracle Ford. More

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Ford Escape Transmission repair I bought my vehicle at a different dealership. Since I bought it, the vehicle had significant transmission problems that the dealership refused to ack I bought my vehicle at a different dealership. Since I bought it, the vehicle had significant transmission problems that the dealership refused to acknowledge. Upon bringing my vehicle to Miracle Ford, they immediately knew the problem and did everything they could to make it right. I will be returning for all of my service needs. More

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Used truck I went to Miracle Ford to look at a truck I saw online. Ken Johnson, the sales rep, met us with a great non pressure attitude. I saw an older less exp I went to Miracle Ford to look at a truck I saw online. Ken Johnson, the sales rep, met us with a great non pressure attitude. I saw an older less expensive truck I liked and he never tried to push me into any other vehicle. Drove out with a great used truck and great Ford finance terms. More

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Great Staff - Friendly, Fair, Professional. I have made a decision 2 years ago to have all of my maintenance work done via Miracle Ford. New facility is great a - Friendly, Fair, Professional. I have made a decision 2 years ago to have all of my maintenance work done via Miracle Ford. New facility is great also. More

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Servicing of my Lincoln I am the owner of a Lincoln MKC, and Wayne Hill and the entire Service Staff takes superior care of me and my Lincoln. There is no Lincoln dealership I am the owner of a Lincoln MKC, and Wayne Hill and the entire Service Staff takes superior care of me and my Lincoln. There is no Lincoln dealership anywhere close to Gallatin, but even if there was, I would still use Miracle Ford only. Folks, if you use any Service Department other than Miracle Ford, you are missing the opportunity to see the benchmark of how service is done. Mike Schramke, Gallatin More

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