Vladimir Nagapetov
Vladimir Nagapetov at Heritage Toyota Owings Mills
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Vladimir Nagapetov

Internet Sales Manager

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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3.9
31 Reviews

Dealership Experience

6 yrs, 4 mos

Languages Spoken

English English

Russian Russian

3.9

31 Reviews

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31 Reviews of Vladimir Nagapetov

April 18, 2024

Dealership Rating
Employee Rating

Began working with them to get info on a trade / purchase. Was sent a price online and was told there was additional discount being offered for employee pricing. However they could not be specific o More

by gwillia07
Sales Price Transparency
Recommend Dealer
No
Apr 24, 2024

Heritage Toyota Owings Mills responded

Hi Greg. Thank you for taking the time to review Heritage Toyota Owings Mills. We sincerely apologize for any lack of clear communication you’ve experienced with our dealership and any resulting inconvenience. This is not our way of doing business at any of our Heritage stores, as we take great pride in providing honest, reliable and transparent information to all customers. Our General Manager, Phil Stillman, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Phil directly at pstillman@mileone.com or 410.753.8917 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

February 19, 2024

Dealership Rating
Employee Rating

I buy it second car in this Toyota Heritage Owings Mills. I love this place very much , services excellent . Vlad and Brian excellent job. I recommend for all my friends this place. More

by kuleshovo66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Park

Feb 23, 2024

Heritage Toyota Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

April 28, 2023

Dealership Rating
Employee Rating

I have been buying cars for 40 years, the team at heritage was the best, Katie and Jason along with Vlad and Corbin and Stephanie were helpful knowledgeable and patient with me from start to finish More

by JW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2023

Heritage Toyota Owings Mills responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2022

Dealership Rating
Employee Rating

They have always provided for me and my son We have purchased all our vehicles from them. We have not had any problems. True some cars were not in stock but they do everything to please you even if it' More

by Scottleatrice00
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Evon Greene, Stephanie Thornton

Aug 09, 2022

Heritage Toyota Owings Mills responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

June 30, 2022

Dealership Rating
Employee Rating

Contacted & visited the Dealership regarding Factory ordering a car. Dealership refused to show the the total out the door price. Charging over msrp and charging fake fees and Dealer add ons. That custo More

by Gabby234
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 01, 2022

Heritage Toyota Owings Mills responded

Hi Gabby. Thank you for taking the time to review Heritage Toyota Owings Mills. We sincerely apologize for any lack of clear communication you’ve experienced with our dealership. This is not our way of doing business at any of our Heritage stores, as we take great pride in providing honest, reliable, and transparent information to all customers. Our General Manager, John Kim, would like to discuss your experience in more detail and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact John directly at johnkim@mileone.com or 410.753.8298 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

April 28, 2022

Dealership Rating
Employee Rating

Jeffrey Evers was absolutely superb. He went out of his way to help us with the purchase of a rare blueprint color new 2022 Toyota Highlander Limited AWD that no other dealer in the regi More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Evers, Adrian Garcia, Michael Hampton, John Kim

Apr 29, 2022

Heritage Toyota Owings Mills responded

Hi Jay, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 03, 2022

Dealership Rating
Employee Rating

Waited 2 days to hear back after 1st contact. Listings are deceiving as they don’t have the vehicles that are advertised because they were “just sold today” no matter if it was just listed. Also More

by Zo
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Evon Greene , Seth Chadwick-Imai, Bristol Jordan

Mar 03, 2022

Heritage Toyota Owings Mills responded

Thank for taking the time to review Heritage Toyota Owings Mills. We appreciate your feedback and sincerely apologize for your less than positive experience with our dealership, as this is certainly not our way of doing business at any of our Heritage stores. We take great pride in providing honest, reliable and transparent information to all customers and are sorry you feel this did not occur. Our General Manager, John Kim, would like to speak with you to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a last name. At your earliest convenience, please contact John directly at johnkim@mileone.com or 410.753.8298 to allow us the opportunity to rectify any missteps and ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your consideration and we hope to hear from you soon.

Mar 03, 2022

Zo responded

I don’t believe anything can be done to change “my” experience but for the benefit of potential future customers true transparency would go a long way. I value my time as I’m sure most of your customers do. Please don’t list vehicles that aren’t available for sale and list surcharge if applicable so we don’t have to deal with all of our info being collected for no reason.

March 01, 2022

Dealership Rating
Employee Rating

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Jipeng Wang was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. More

by menendel987
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jipeng Wang , Manalee Zarrabian

Mar 03, 2022

Heritage Toyota Owings Mills responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

December 29, 2021

Dealership Rating
Employee Rating

Eugene Bush helped me secure the hard to find RAV4 prime that I wanted. I live in North Carolina, so everything was a little more complex this way. We talked a few times and I emailed back and forth many ti More

by Shelmn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Brown, Eugene Bush

November 06, 2021

Dealership Rating
Employee Rating

Thank you so much Jipang Wang Im very happy that I was patient and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. More

by Sherzod
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erika Hodge , Stafford Horetz, Arthur Masandilov, Jipeng Wang

Nov 07, 2021

Heritage Toyota Owings Mills responded

Hi Sherzod, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please give us a call. We're always happy to help!

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